The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2025
Write the words of this act the way you think they should read. Solon shows your change as a redline against the published text and pins it to that exact text, so it can never be applied to wording you did not see.
Change 1
12 Amendment of regulation 17I
(1) Regulation 17I (flooding from sewers - external flooding) is amended as follows. (2) In the heading, after “external flooding” insert “and flooding of non-domestic outbuildings”. (3) For paragraphs (1) and (2) substitute— (1) Effluent from an EW sewer must not enter a customer’s land or property. (2) Subject to paragraph (4), if effluent from an EW sewer enters a customer’s land or property (including a non-domestic outbuilding) (an “incident of entry”)— (a) the English service provider must pay the customer, for each incident of entry, the lesser of— (i) the sewerage charge amount; and (ii) the maximum payment amount; and (b) the English wholesaler must pay the English service provider in accordance with regulation 17K. (2A) The sewerage charge amount is the greater of— (a) a sum equal to 50% of the sewerage charges payable by the customer to the English service provider for the financial year in which the entry date for the incident falls; and (b) the minimum payment amount. (2B) The maximum payment amount is— (a) £1,000; or (b) if the incident of entry occurs within the relevant period of a previous incident of entry, the sum of £1,000 + (£250 × IN). (2C) For the purposes of paragraph (2A)(b), the minimum payment amount is— (a) £150; or (b) if the incident of entry occurs within the relevant period of a previous incident of entry, the sum of £150 + (£50 × IN). (2D) For the purposes of paragraphs (2B) and (2C)— (a) an incident of entry (the “new incident”) occurs within the relevant period of a previous incident of entry (the “old incident”) if the entry date for the new incident occurs during the period of 12 months beginning with the end date for the old incident; (b) “IN”, in relation to a customer, means the total number of incidents of entry in the period of 12 months mentioned in sub-paragraph (a) in respect of which the English service provider has already made a payment to the customer under this regulation. (2E) For the purposes of paragraph (2D), it does not matter whether the old incident occurs before, on or after 2nd July 2025. (2F) For the purposes of paragraphs (2A) to (2E)— (a) the “entry date” for an incident of entry is the day on which effluent enters the land or property; (b) the “end date” for an incident of entry is the day on which effluent stops entering the particular land or property as a result of that incident (whether or not any effluent remains on the land or property). . (4) Omit paragraph (3). (5) In paragraph (4)— (a) in the words before sub-paragraph (a), omit “or (3)”, and (b) in sub-paragraph (a), for paragraph (i) substitute— (i) an abnormal or unforeseeable event, including a natural event, outside the control of the English wholesaler, the consequences of which could not have been avoided by the exercise of all due care by the English wholesaler; .
12 Amendment of regulation 17I
(1) Regulation 17I (flooding from sewers - external flooding) is amended as follows. (2) In the heading, after “external flooding” insert “and flooding of non-domestic outbuildings”. (3) For paragraphs (1) and (2) substitute— (1) Effluent from an EW sewer must not enter a customer’s land or property. (2) Subject to paragraph (4), if effluent from an EW sewer enters a customer’s land or property (including a non-domestic outbuilding) (an “incident of entry”)— (a) the English service provider must pay the customer, for each incident of entry, the lesser of— (i) the sewerage charge amount; and (ii) the maximum payment amount; and (b) the English wholesaler must pay the English service provider in accordance with regulation 17K. (2A) The sewerage charge amount is the greater of— (a) a sum equal to 50% of the sewerage charges payable by the customer to the English service provider for the financial year in which the entry date for the incident falls; and (b) the minimum payment amount. (2B) The maximum payment amount is— (a) £1,000; or (b) if the incident of entry occurs within the relevant period of a previous incident of entry, the sum of £1,000 + (£250 × IN). (2C) For the purposes of paragraph (2A)(b), the minimum payment amount is— (a) £150; or (b) if the incident of entry occurs within the relevant period of a previous incident of entry, the sum of £150 + (£50 × IN). (2D) For the purposes of paragraphs (2B) and (2C)— (a) an incident of entry (the “new incident”) occurs within the relevant period of a previous incident of entry (the “old incident”) if the entry date for the new incident occurs during the period of 12 months beginning with the end date for the old incident; (b) “IN”, in relation to a customer, means the total number of incidents of entry in the period of 12 months mentioned in sub-paragraph (a) in respect of which the English service provider has already made a payment to the customer under this regulation. (2E) For the purposes of paragraph (2D), it does not matter whether the old incident occurs before, on or after 2nd July 2025. (2F) For the purposes of paragraphs (2A) to (2E)— (a) the “entry date” for an incident of entry is the day on which effluent enters the land or property; (b) the “end date” for an incident of entry is the day on which effluent stops entering the particular land or property as a result of that incident (whether or not any effluent remains on the land or property). . (4) Omit paragraph (3). (5) In paragraph (4)— (a) in the words before sub-paragraph (a), omit “or (3)”, and (b) in sub-paragraph (a), for paragraph (i) substitute— (i) an abnormal or unforeseeable event, including a natural event, outside the control of the English wholesaler, the consequences of which could not have been avoided by the exercise of all due care by the English wholesaler; .
One line that says what changes, such as "Halve the dog tax".
Who it helps, what it costs, what it fixes. It is what persuades people to support it.
How this law is officially changed
Solon does not know this law's official route yet. The proposal is recorded all the same, and the route appears here once its source is added.
A proposal here is not law. Support on Solon is evidence that people want the change; the official route says what it takes to make it law.
Sign in to file your proposal. What you have written stays on this page.
Sign in to file itThink it through
Ask what your change would do, who would gain and who would bear a cost, and where something like it is already law. The assistant reads your draft as it stands, cites the law and the studies it finds, and takes no side. What you file stays yours.