The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2025
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Change 1
17 Savings: matters arising before 2nd July 2025
(1) Part 3 of the 2008 Regulations as it had effect immediately before 2nd July 2025 continues to have effect on and after that date in respect of any pre-2nd July matter. (2) For the purposes of this regulation, a “pre-2nd July matter” is any of the following— (a) an appointment in respect of which an English duty-holder is under the duty in regulation 17C(2)(b) and (3) of the 2008 Regulations immediately before 2nd July 2025; (b) a complaint, query or request received by an English duty-holder under Part 3 of the 2008 Regulations before 2nd July 2025; (c) the exercise, before 2nd July 2025, by an English wholesaler of its power under section 60(1) of the Water Industry Act 1991; (d) an event in respect of which an English wholesaler is under the duty in regulation 17F(3) of the 2008 Regulations immediately before 2nd July 2025; (e) an occasion arising before 2nd July 2025 on which the pressure in a communication pipe (within the meaning given by regulation 17G of the 2008 Regulations as it had effect immediately before that date) serving a customer’s premises falls below seven metres static head; (f) an incident of effluent from an EW sewer entering a customer’s building before 2nd July 2025; (g) an incident of effluent from an EW sewer entering a customer’s land or property before 2nd July 2025; (h) any payment required to be made in respect of a matter mentioned in sub-paragraphs (a) to (g). (3) For the purposes of sub-paragraph (f)— (a) in the case of a building that has a suspended floor, the space beneath that floor is part of the building; (b) effluent is not taken to have entered a building while it is in a drain or sewer. (4) For the purposes of sub-paragraph (g), effluent is not taken to have entered land or property while it is in a drain or sewer. (5) In this regulation— “English duty-holder” means— an English service provider (within the meaning of regulation 17A of the 2008 Regulations as it had effect immediately before 2nd July 2025), or an English wholesaler; “English wholesaler” has the meaning given by regulation 17A of the 2008 Regulations as it had effect immediately before 2nd July 2025; “EW sewer” means a sewer which is vested in an English sewerage wholesaler.
17 Savings: matters arising before 2nd July 2025
(1) Part 3 of the 2008 Regulations as it had effect immediately before 2nd July 2025 continues to have effect on and after that date in respect of any pre-2nd July matter. (2) For the purposes of this regulation, a “pre-2nd July matter” is any of the following— (a) an appointment in respect of which an English duty-holder is under the duty in regulation 17C(2)(b) and (3) of the 2008 Regulations immediately before 2nd July 2025; (b) a complaint, query or request received by an English duty-holder under Part 3 of the 2008 Regulations before 2nd July 2025; (c) the exercise, before 2nd July 2025, by an English wholesaler of its power under section 60(1) of the Water Industry Act 1991; (d) an event in respect of which an English wholesaler is under the duty in regulation 17F(3) of the 2008 Regulations immediately before 2nd July 2025; (e) an occasion arising before 2nd July 2025 on which the pressure in a communication pipe (within the meaning given by regulation 17G of the 2008 Regulations as it had effect immediately before that date) serving a customer’s premises falls below seven metres static head; (f) an incident of effluent from an EW sewer entering a customer’s building before 2nd July 2025; (g) an incident of effluent from an EW sewer entering a customer’s land or property before 2nd July 2025; (h) any payment required to be made in respect of a matter mentioned in sub-paragraphs (a) to (g). (3) For the purposes of sub-paragraph (f)— (a) in the case of a building that has a suspended floor, the space beneath that floor is part of the building; (b) effluent is not taken to have entered a building while it is in a drain or sewer. (4) For the purposes of sub-paragraph (g), effluent is not taken to have entered land or property while it is in a drain or sewer. (5) In this regulation— “English duty-holder” means— an English service provider (within the meaning of regulation 17A of the 2008 Regulations as it had effect immediately before 2nd July 2025), or an English wholesaler; “English wholesaler” has the meaning given by regulation 17A of the 2008 Regulations as it had effect immediately before 2nd July 2025; “EW sewer” means a sewer which is vested in an English sewerage wholesaler.
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