The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2025
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Change 1
18 Savings: matters arising on or after 2nd July 2025 but before 1st October 2025
(1) Part 3 of the 2008 Regulations as it had effect immediately before 1st October 2025 continues to have effect on and after that date in respect of any interim matter. (2) For the purposes of this regulation, “interim matter” means— (a) an appointment in respect of which an English duty-holder is under the duty in regulation 17C(2)(b) and (3) of the 2008 Regulations during the interim period; (b) a complaint, query or request received by an English duty-holder under Part 3 of the 2008 Regulations during the interim period. (3) For the purposes of paragraph (2), the “interim period” is the period— (a) beginning with 2nd July 2025, and (b) ending at the end of 30th September 2025. (4) In this regulation “English duty-holder” has the meaning given by regulation 17A of the 2008 Regulations as it had effect immediately before 1st October 2025.
18 Savings: matters arising on or after 2nd July 2025 but before 1st October 2025
(1) Part 3 of the 2008 Regulations as it had effect immediately before 1st October 2025 continues to have effect on and after that date in respect of any interim matter. (2) For the purposes of this regulation, “interim matter” means— (a) an appointment in respect of which an English duty-holder is under the duty in regulation 17C(2)(b) and (3) of the 2008 Regulations during the interim period; (b) a complaint, query or request received by an English duty-holder under Part 3 of the 2008 Regulations during the interim period. (3) For the purposes of paragraph (2), the “interim period” is the period— (a) beginning with 2nd July 2025, and (b) ending at the end of 30th September 2025. (4) In this regulation “English duty-holder” has the meaning given by regulation 17A of the 2008 Regulations as it had effect immediately before 1st October 2025.
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