The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2025
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Change 1
19 Transitional provisions: pressure standard
(1) This regulation applies where the pressure in the communication pipe serving a customer’s premises falls below seven metres static head on or after 2nd July 2025 for a period of at least one hour for a relevant reason (a “transitional pressure standard incident”)— (a) within the relevant period of an old pressure standard incident, and (b) for the first time after 1st July 2025. (2) The transitional pressure standard incident is to be treated, for the purposes of regulation 17G(1) of the 2008 Regulations (as amended by these Regulations), as satisfying the pressure failure conditions (see paragraph (3) of that regulation). (3) For the purposes of this regulation— (a) “communication pipe” has the meaning given by regulation 17G(6) of the 2008 Regulations; (b) an “old pressure standard incident” is an occasion on or before 1st July 2025 when the pressure in the communication pipe serving a customer’s premises falls below seven metres static head for at least one hour for a relevant reason; (c) the pressure in a communication pipe falls below seven metres static head for a relevant reason if it falls below that level otherwise than— (i) in connection with the carrying out of necessary works, or (ii) because of drought; (d) a transitional pressure standard incident occurs within the relevant period of an old pressure standard incident if it occurs before the end of the period of 28 days beginning with the day on which the old pressure standard incident occurs.
19 Transitional provisions: pressure standard
(1) This regulation applies where the pressure in the communication pipe serving a customer’s premises falls below seven metres static head on or after 2nd July 2025 for a period of at least one hour for a relevant reason (a “transitional pressure standard incident”)— (a) within the relevant period of an old pressure standard incident, and (b) for the first time after 1st July 2025. (2) The transitional pressure standard incident is to be treated, for the purposes of regulation 17G(1) of the 2008 Regulations (as amended by these Regulations), as satisfying the pressure failure conditions (see paragraph (3) of that regulation). (3) For the purposes of this regulation— (a) “communication pipe” has the meaning given by regulation 17G(6) of the 2008 Regulations; (b) an “old pressure standard incident” is an occasion on or before 1st July 2025 when the pressure in the communication pipe serving a customer’s premises falls below seven metres static head for at least one hour for a relevant reason; (c) the pressure in a communication pipe falls below seven metres static head for a relevant reason if it falls below that level otherwise than— (i) in connection with the carrying out of necessary works, or (ii) because of drought; (d) a transitional pressure standard incident occurs within the relevant period of an old pressure standard incident if it occurs before the end of the period of 28 days beginning with the day on which the old pressure standard incident occurs.
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