The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2025
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Change 1
4 Amendment of regulation 17A
In regulation 17A (interpretation of Part 3)— (a) after the definition of “customer” insert— “English duty-holder” means— an English service provider, or an English wholesaler; ; (b) after the definition of “English wholesaler” insert— “EW sewer” means a sewer which is vested in an English sewerage wholesaler; “non-domestic outbuilding” means an outbuilding which is not part of domestic premises; ; (c) after the definition of “sewerage system” insert— “valid claim” means a claim by a customer (however made) for a payment under regulation 17E, 17F, 17G or 17H which— includes the name of the customer and at least one of the following— an address for correspondence; an email address for correspondence; a contact telephone number; includes, if not given as an address for correspondence in accordance with paragraph (a)(i)— in the case of a claim for a payment under regulation 17E, 17F or 17G, the address of the premises in respect of which the customer is supplied with water; in the case of a claim for a payment under regulation 17H, the address of, or other means of identifying, the premises to which the claim relates, describes the event which is, or events which are, considered to trigger the requirement for a payment, and states when the event or events occurred; .
4 Amendment of regulation 17A
In regulation 17A (interpretation of Part 3)— (a) after the definition of “customer” insert— “English duty-holder” means— an English service provider, or an English wholesaler; ; (b) after the definition of “English wholesaler” insert— “EW sewer” means a sewer which is vested in an English sewerage wholesaler; “non-domestic outbuilding” means an outbuilding which is not part of domestic premises; ; (c) after the definition of “sewerage system” insert— “valid claim” means a claim by a customer (however made) for a payment under regulation 17E, 17F, 17G or 17H which— includes the name of the customer and at least one of the following— an address for correspondence; an email address for correspondence; a contact telephone number; includes, if not given as an address for correspondence in accordance with paragraph (a)(i)— in the case of a claim for a payment under regulation 17E, 17F or 17G, the address of the premises in respect of which the customer is supplied with water; in the case of a claim for a payment under regulation 17H, the address of, or other means of identifying, the premises to which the claim relates, describes the event which is, or events which are, considered to trigger the requirement for a payment, and states when the event or events occurred; .
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