The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2025
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Change 1
8 Amendment of regulation 17E
(1) Regulation 17E (notice of interruption of supply) is amended as follows. (2) For paragraph (1) substitute— (1) This regulation applies where the supply of water to premises is, or is to be, interrupted or cut off for any reason. (1A) Paragraph (2) applies where an English wholesaler— (a) exercises its power under section 60(1) of the WIA (disconnections for the carrying out of necessary works), and (b) is required to serve a notice under section 60(3) of the WIA. . (3) In paragraph (2) for “the English” to “the WIA” substitute “this paragraph applies”. (4) For paragraph (3) substitute— (3) Paragraph (4) applies if— (a) because of an emergency, an English wholesaler— (i) interrupts or cuts off the supply of water to the premises of a customer in exercise of its powers under section 60(1) of the WIA, and (ii) is excused from the requirement under section 60(3) of the WIA to serve a notice, or (b) the supply of water to the premises of a customer is interrupted or cut off otherwise than by an English wholesaler in exercise of any of its powers under the WIA. . (5) In paragraph (5)(a)— (a) in paragraph (i), for “£20” substitute “£50”; (b) in paragraph (ii), for “£50” substitute “£100”. (6) Omit paragraph (6).
8 Amendment of regulation 17E
(1) Regulation 17E (notice of interruption of supply) is amended as follows. (2) For paragraph (1) substitute— (1) This regulation applies where the supply of water to premises is, or is to be, interrupted or cut off for any reason. (1A) Paragraph (2) applies where an English wholesaler— (a) exercises its power under section 60(1) of the WIA (disconnections for the carrying out of necessary works), and (b) is required to serve a notice under section 60(3) of the WIA. . (3) In paragraph (2) for “the English” to “the WIA” substitute “this paragraph applies”. (4) For paragraph (3) substitute— (3) Paragraph (4) applies if— (a) because of an emergency, an English wholesaler— (i) interrupts or cuts off the supply of water to the premises of a customer in exercise of its powers under section 60(1) of the WIA, and (ii) is excused from the requirement under section 60(3) of the WIA to serve a notice, or (b) the supply of water to the premises of a customer is interrupted or cut off otherwise than by an English wholesaler in exercise of any of its powers under the WIA. . (5) In paragraph (5)(a)— (a) in paragraph (i), for “£20” substitute “£50”; (b) in paragraph (ii), for “£50” substitute “£100”. (6) Omit paragraph (6).
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