The Water Supply and Sewerage Services (Customer Service Standards) (Amendment) Regulations 2025
Write the words of this act the way you think they should read. Solon shows your change as a redline against the published text and pins it to that exact text, so it can never be applied to wording you did not see.
Change 1
9 Amendment of regulation 17F
(1) Regulation 17F (entitlement to payment or credit where supply not restored as promised) is amended as follows. (2) In the heading, after “promised” insert “or as required”. (3) For paragraph (1) substitute— (1) This regulation applies where the supply of water to premises is interrupted or cut off otherwise than— (a) because of drought; or (b) by the English water wholesaler in exercise of its powers under section 61 or 62 of the WIA. (1A) Such an incident is referred to in this regulation as a “supply incident”. . (4) Omit paragraph (2). (5) For paragraph (3) substitute— (3) The English wholesaler must restore the supply following a supply incident— (a) if it was required to serve a notice under 60(3) of the WIA, by the date and time specified in the notice; (b) in any other case, within the period of 12 hours beginning when it interrupted or cut off the supply or, as the case may be, it first became aware of the supply incident. . (6) In paragraph (4)— (a) for “paragraph (6)”, substitute “paragraphs (6) and (6A)”; (b) for “supply by”, substitute “supply following the supply incident by”; (c) in sub-paragraph (a)— (i) in paragraph (i), for “£20” substitute “£50”, (ii) in paragraph (ii), for “£50” substitute “£100”, (iii) in paragraph (iii), in the words before sub-paragraph (aa), for “24” substitute “12”, (iv) in paragraph (iii)(aa), for “£10” substitute “£50”, and (v) in paragraph (iii)(bb), for “£25” substitute “£100”. (7) Omit paragraph (5). (8) In paragraph (6)(a), omit paragraph (i). (9) After paragraph (6) insert— (6A) An English wholesaler is not required to make payments under paragraph (4) to a customer in respect of a particular supply incident which, in total, exceed twice the water supply charge amount. (6B) The “water supply charge amount”, in relation to a customer, is a sum equal to the charges payable by the customer for the relevant supply period for the supply of water to the affected premises. (6C) For the purposes of paragraph (6B), the relevant supply period, in relation to a particular supply incident, is the period of 12 months beginning with the day on which the supply was interrupted or cut off. . (10) Omit paragraph (7).
9 Amendment of regulation 17F
(1) Regulation 17F (entitlement to payment or credit where supply not restored as promised) is amended as follows. (2) In the heading, after “promised” insert “or as required”. (3) For paragraph (1) substitute— (1) This regulation applies where the supply of water to premises is interrupted or cut off otherwise than— (a) because of drought; or (b) by the English water wholesaler in exercise of its powers under section 61 or 62 of the WIA. (1A) Such an incident is referred to in this regulation as a “supply incident”. . (4) Omit paragraph (2). (5) For paragraph (3) substitute— (3) The English wholesaler must restore the supply following a supply incident— (a) if it was required to serve a notice under 60(3) of the WIA, by the date and time specified in the notice; (b) in any other case, within the period of 12 hours beginning when it interrupted or cut off the supply or, as the case may be, it first became aware of the supply incident. . (6) In paragraph (4)— (a) for “paragraph (6)”, substitute “paragraphs (6) and (6A)”; (b) for “supply by”, substitute “supply following the supply incident by”; (c) in sub-paragraph (a)— (i) in paragraph (i), for “£20” substitute “£50”, (ii) in paragraph (ii), for “£50” substitute “£100”, (iii) in paragraph (iii), in the words before sub-paragraph (aa), for “24” substitute “12”, (iv) in paragraph (iii)(aa), for “£10” substitute “£50”, and (v) in paragraph (iii)(bb), for “£25” substitute “£100”. (7) Omit paragraph (5). (8) In paragraph (6)(a), omit paragraph (i). (9) After paragraph (6) insert— (6A) An English wholesaler is not required to make payments under paragraph (4) to a customer in respect of a particular supply incident which, in total, exceed twice the water supply charge amount. (6B) The “water supply charge amount”, in relation to a customer, is a sum equal to the charges payable by the customer for the relevant supply period for the supply of water to the affected premises. (6C) For the purposes of paragraph (6B), the relevant supply period, in relation to a particular supply incident, is the period of 12 months beginning with the day on which the supply was interrupted or cut off. . (10) Omit paragraph (7).
One line that says what changes, such as "Halve the dog tax".
Who it helps, what it costs, what it fixes. It is what persuades people to support it.
A proposal here is not law. Support on Solon is evidence that people want the change; the official route says what it takes to make it law.
Sign in to file your proposal. What you have written stays on this page.
Sign in to file itThink it through
Ask what your change would do, who would gain and who would bear a cost, and where something like it is already law. The assistant reads your draft as it stands, cites the law and the studies it finds, and takes no side. What you file stays yours.