The Regulation of Premium Rate Services Order 2024
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Change 1
31 Charging information for a controlled PRS purchased through the use of a mobile phone service
(1) This article applies to the provision of a controlled PRS for which a consumer is required to pay the charge to a person providing a mobile phone service by means of which the controlled PRS in question is provided (but see paragraph (4)). (2) The merchant must provide the consumer, free of charge, with the information specified in paragraph (3) by means of an appropriate medium without undue delay after a charge for the provision of the controlled PRS has been imposed. (3) That information is— (a) the name of the merchant (including any trading name), (b) a link to the webpage of the merchant’s website containing the information required by article 36(1) and (2) or, if the merchant does not have a website, the full name and contact details of the merchant for the purposes dealing with consumer enquiries and complaints, (c) the total amount charged for the provision of the controlled PRS, and (d) in the case of a subscription contract, a reminder of— (i) the frequency with which the consumer will become liable for charges and the total charge payable for the provision of the controlled PRS inclusive of VAT by the consumer on each occasion or, where the charge cannot be reasonably be calculated in advance, how that charge is to be calculated, and (ii) clear instructions explaining how the consumer may terminate the provision of the service. (4) This article does not apply to— (a) a controlled PRS which is provided to consumers by means of a call, or (b) a virtual chat service. (5) In this article— “appropriate medium” means an email or an SMS message that— enables the consumer to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information; “controlled PRS contract” has the meaning given in article 26(2); “subscription contract” has the meaning given in article 8(5); “virtual chat service” means a threshold service— that includes a facility for enabling at least two consumers to transmit recorded speech, SMS messages or visual images to one another, and which facility is provided only to consumers who, immediately before making use of it, do not know which other individual consumers will also be able to make use of it.
31 Charging information for a controlled PRS purchased through the use of a mobile phone service
(1) This article applies to the provision of a controlled PRS for which a consumer is required to pay the charge to a person providing a mobile phone service by means of which the controlled PRS in question is provided (but see paragraph (4)). (2) The merchant must provide the consumer, free of charge, with the information specified in paragraph (3) by means of an appropriate medium without undue delay after a charge for the provision of the controlled PRS has been imposed. (3) That information is— (a) the name of the merchant (including any trading name), (b) a link to the webpage of the merchant’s website containing the information required by article 36(1) and (2) or, if the merchant does not have a website, the full name and contact details of the merchant for the purposes dealing with consumer enquiries and complaints, (c) the total amount charged for the provision of the controlled PRS, and (d) in the case of a subscription contract, a reminder of— (i) the frequency with which the consumer will become liable for charges and the total charge payable for the provision of the controlled PRS inclusive of VAT by the consumer on each occasion or, where the charge cannot be reasonably be calculated in advance, how that charge is to be calculated, and (ii) clear instructions explaining how the consumer may terminate the provision of the service. (4) This article does not apply to— (a) a controlled PRS which is provided to consumers by means of a call, or (b) a virtual chat service. (5) In this article— “appropriate medium” means an email or an SMS message that— enables the consumer to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information; “controlled PRS contract” has the meaning given in article 26(2); “subscription contract” has the meaning given in article 8(5); “virtual chat service” means a threshold service— that includes a facility for enabling at least two consumers to transmit recorded speech, SMS messages or visual images to one another, and which facility is provided only to consumers who, immediately before making use of it, do not know which other individual consumers will also be able to make use of it.
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