The Revenue and Customs (Complaints and Misconduct) (Amendment) Regulations 2025
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Change 1
28 Insertion of regulation 39A
After regulation 39 insert— Timeliness of investigations 39A (1) Where an investigation under regulation 44 (investigations by the appropriate authority on its own behalf) is not completed within a relevant period, the appropriate authority must, as soon as practicable after the end of that relevant period, provide in writing the information mentioned in paragraph (4) to the Director General. (2) Where an investigation under regulation 46, 47 or 48 (investigation by a police force under the direction of the Director General, investigations directed by the Director General and investigations by the Director General) is not completed within a relevant period, the Director General must, as soon as practicable after the end of that relevant period, provide in writing the information mentioned in paragraph (4) to the appropriate authority. (3) For the purposes of this regulation, each of the following is a “relevant period”— (a) the period of 12 months beginning with the date on which— (i) the complaint to which the investigation relates was made, or (ii) the conduct matter or DSI matter to which the investigation relates came to the attention of the appropriate authority; (b) each subsequent period of six months beginning with the day after the day on which the previous relevant period ended. (4) The information that must be provided is— (a) the date on which— (i) the complaint to which the investigation relates was made, or (ii) the conduct matter or DSI matter to which the investigation relates came to the attention of the appropriate authority, (b) the date on which any notice was given under regulation 56(1), (c) the progress of the investigation, (d) an estimate of when the report on the investigation will be submitted or, in the case of an investigation by the Director General personally, completed under regulation 66 or 69 (final reports on investigations), (e) the reason for the length of time being taken to complete the investigation, and (f) a summary of planned steps to progress the investigation and bring it to a conclusion. (5) The appropriate authority or Director General (as the case may be) must send a copy of the information provided under paragraph (1) or (2) to— (a) every person entitled to be kept properly informed in relation to the complaint, conduct matter or DSI matter under regulation 55, (b) the complainant (if any), and (c) except in a case where it appears to the appropriate authority or Director General (as the case may be) that to do so might prejudice the investigation (including a criminal investigation), the person whose conduct the investigation relates. (6) Regulation 60 has effect in relation to the duties imposed on the Director General or appropriate authority (as the case may be) by paragraph (5) of this regulation. .
28 Insertion of regulation 39A
After regulation 39 insert— Timeliness of investigations 39A (1) Where an investigation under regulation 44 (investigations by the appropriate authority on its own behalf) is not completed within a relevant period, the appropriate authority must, as soon as practicable after the end of that relevant period, provide in writing the information mentioned in paragraph (4) to the Director General. (2) Where an investigation under regulation 46, 47 or 48 (investigation by a police force under the direction of the Director General, investigations directed by the Director General and investigations by the Director General) is not completed within a relevant period, the Director General must, as soon as practicable after the end of that relevant period, provide in writing the information mentioned in paragraph (4) to the appropriate authority. (3) For the purposes of this regulation, each of the following is a “relevant period”— (a) the period of 12 months beginning with the date on which— (i) the complaint to which the investigation relates was made, or (ii) the conduct matter or DSI matter to which the investigation relates came to the attention of the appropriate authority; (b) each subsequent period of six months beginning with the day after the day on which the previous relevant period ended. (4) The information that must be provided is— (a) the date on which— (i) the complaint to which the investigation relates was made, or (ii) the conduct matter or DSI matter to which the investigation relates came to the attention of the appropriate authority, (b) the date on which any notice was given under regulation 56(1), (c) the progress of the investigation, (d) an estimate of when the report on the investigation will be submitted or, in the case of an investigation by the Director General personally, completed under regulation 66 or 69 (final reports on investigations), (e) the reason for the length of time being taken to complete the investigation, and (f) a summary of planned steps to progress the investigation and bring it to a conclusion. (5) The appropriate authority or Director General (as the case may be) must send a copy of the information provided under paragraph (1) or (2) to— (a) every person entitled to be kept properly informed in relation to the complaint, conduct matter or DSI matter under regulation 55, (b) the complainant (if any), and (c) except in a case where it appears to the appropriate authority or Director General (as the case may be) that to do so might prejudice the investigation (including a criminal investigation), the person whose conduct the investigation relates. (6) Regulation 60 has effect in relation to the duties imposed on the Director General or appropriate authority (as the case may be) by paragraph (5) of this regulation. .
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