The Deposit Scheme for Drinks Containers (England and Northern Ireland) Regulations 2025
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Change 1
42 Information about take-back services
(1) A take-back service provider must provide or display the take-back service information referred to in paragraph (6), or provide that information for display, in accordance with this regulation. (2) Where a take-back service provider offers orally (for example, by telephone) to supply deposit items to a scheme consumer, the take-back service provider must orally provide at the same time— (a) the scheme information, and (b) the take-back service information, and (c) if requested to do so, provide the take-back service information in writing to that person or direct the person to where that information can be found through any means of distance communication. (3) A take-back service provider who displays or offers deposit items for supply at or on any premises must— (a) display the take-back service information on those premises so that it is available to a scheme consumer choosing deposit items, and so as to comply with paragraph (7), and (b) if requested to do so, provide the take-back service information in writing to a scheme consumer who purchases any deposit items or direct the person to where that information can be found through any means of distance communication. (4) A take-back service provider who offers deposit items for supply through any means of distance communication must— (a) ensure that the take-back service information is displayed as part of the description of the deposit items on or in the relevant means of distance communication, or (b) if the take-back service provider is not responsible for the means of distance communication, provide the take-back service information to the person who is responsible for the relevant means of distance communication, for display as part of the description of the deposit items on or in the relevant means of distance communication. (5) A take-back service provider who provides a person with information under paragraph (4)(b) must ask the person to whom they provide the information to display it as part of the description of any deposit item supplied by the take-back service provider through the relevant means of distance communication so as to comply with paragraph (7). (6) In this regulation the take-back service information is— (a) a statement as to how the scheme consumer may accept the offer of the take-back service, (b) a statement that the take-back service provider may refuse to accept returnable items if they have a reasonable excuse for doing so, and that, in that case, no return amount will be paid, (c) a statement as to any steps that the scheme consumer must take to enable any returnable items to be collected by the take-back service provider (including, for example, if the scheme consumer must book a collection slot and how such a slot may be booked and the means to be used to identify any returnable items provided by that consumer), (d) if any return amount is to be paid otherwise than when the returnable items are collected from the scheme consumer, a statement as to how and when the return amount will be paid to the scheme consumer, (e) a summary of the procedure put in place by the deposit management organisation for the making of any complaint about the operation of the take-back service, and (f) contact details for the deposit management organisation. (7) A display of information complies with this regulation if it is displayed clearly and accessibly including through any means of distance communication.
42 Information about take-back services
(1) A take-back service provider must provide or display the take-back service information referred to in paragraph (6), or provide that information for display, in accordance with this regulation. (2) Where a take-back service provider offers orally (for example, by telephone) to supply deposit items to a scheme consumer, the take-back service provider must orally provide at the same time— (a) the scheme information, and (b) the take-back service information, and (c) if requested to do so, provide the take-back service information in writing to that person or direct the person to where that information can be found through any means of distance communication. (3) A take-back service provider who displays or offers deposit items for supply at or on any premises must— (a) display the take-back service information on those premises so that it is available to a scheme consumer choosing deposit items, and so as to comply with paragraph (7), and (b) if requested to do so, provide the take-back service information in writing to a scheme consumer who purchases any deposit items or direct the person to where that information can be found through any means of distance communication. (4) A take-back service provider who offers deposit items for supply through any means of distance communication must— (a) ensure that the take-back service information is displayed as part of the description of the deposit items on or in the relevant means of distance communication, or (b) if the take-back service provider is not responsible for the means of distance communication, provide the take-back service information to the person who is responsible for the relevant means of distance communication, for display as part of the description of the deposit items on or in the relevant means of distance communication. (5) A take-back service provider who provides a person with information under paragraph (4)(b) must ask the person to whom they provide the information to display it as part of the description of any deposit item supplied by the take-back service provider through the relevant means of distance communication so as to comply with paragraph (7). (6) In this regulation the take-back service information is— (a) a statement as to how the scheme consumer may accept the offer of the take-back service, (b) a statement that the take-back service provider may refuse to accept returnable items if they have a reasonable excuse for doing so, and that, in that case, no return amount will be paid, (c) a statement as to any steps that the scheme consumer must take to enable any returnable items to be collected by the take-back service provider (including, for example, if the scheme consumer must book a collection slot and how such a slot may be booked and the means to be used to identify any returnable items provided by that consumer), (d) if any return amount is to be paid otherwise than when the returnable items are collected from the scheme consumer, a statement as to how and when the return amount will be paid to the scheme consumer, (e) a summary of the procedure put in place by the deposit management organisation for the making of any complaint about the operation of the take-back service, and (f) contact details for the deposit management organisation. (7) A display of information complies with this regulation if it is displayed clearly and accessibly including through any means of distance communication.
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