Pension Schemes Act 2026
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Change 1
14 Member satisfaction surveys
(1) Value for money regulations may— (a) require responsible trustees or managers to— (i) issue VFM member satisfaction survey forms to relevant members from time to time as directed by the relevant authority; (ii) make reports (“survey data reports”) of information returned in such forms; (b) provide that survey data reports (or survey data reports that meet prescribed conditions) relating to a VFM period are to be regarded as metric data for the purposes of this Chapter; (c) require the relevant authority to carry out consultation before issuing forms under paragraph (a); (d) if regulations are made under paragraph (c), make provision about who must be consulted. (2) In this section— “relevant authority” means whichever of the Secretary of State or the Pensions Regulator is designated in the regulations as the relevant authority; “relevant member” means— in relation to a responsible trustee or manager within section 11(8)(a), a member of the relevant pension scheme concerned; in relation to a responsible trustee or manager within section 11(8)(b), a member of an arrangement by virtue of which the trustee or manager is a responsible trustee or manager; “VFM member satisfaction survey form” means a request, in a form approved by the relevant authority, for inviting from relevant members information regarding their level of satisfaction with the service provided by the scheme or arrangement (as the case requires).
14 Member satisfaction surveys
(1) Value for money regulations may— (a) require responsible trustees or managers to— (i) issue VFM member satisfaction survey forms to relevant members from time to time as directed by the relevant authority; (ii) make reports (“survey data reports”) of information returned in such forms; (b) provide that survey data reports (or survey data reports that meet prescribed conditions) relating to a VFM period are to be regarded as metric data for the purposes of this Chapter; (c) require the relevant authority to carry out consultation before issuing forms under paragraph (a); (d) if regulations are made under paragraph (c), make provision about who must be consulted. (2) In this section— “relevant authority” means whichever of the Secretary of State or the Pensions Regulator is designated in the regulations as the relevant authority; “relevant member” means— in relation to a responsible trustee or manager within section 11(8)(a), a member of the relevant pension scheme concerned; in relation to a responsible trustee or manager within section 11(8)(b), a member of an arrangement by virtue of which the trustee or manager is a responsible trustee or manager; “VFM member satisfaction survey form” means a request, in a form approved by the relevant authority, for inviting from relevant members information regarding their level of satisfaction with the service provided by the scheme or arrangement (as the case requires).
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