Consumers, Estate Agents and Redress Act 2007
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Change 1
SCHEDULE 5 Information relating to compliance with complaints handling standards
Section 45 1 (1) The Gas Act 1986 (c. 44) is amended as follows. (2) In section 28 (orders for securing compliance with certain provisions), in the definition of “relevant requirement” in subsection (8), after “33D” insert “ , 33DB ”. (3) After section 33DA insert— Information relating to complaints handling standards 33DB (1) This section applies in relation to standards prescribed by the Authority by regulations under section 43 of the Consumers, Estate Agents and Redress Act 2007 (standards for complaints handling) in relation to licence holders (or some of them). (2) The Authority must from time to time collect information with respect to the levels of compliance with the standards which those licence holders have achieved. (3) At such times as the Authority may direct, each of those licence holders must give the Authority such information as the Authority may direct with respect to the levels of compliance with the standards which the licence holder has achieved. 2 (1) The Electricity Act 1989 (c. 29) is amended as follows. (2) In section 25 (orders for securing compliance), in the definition of “relevant requirement” in subsection (8), after “42A” insert “ , 42AB ”. (3) After section 42AA insert— Information relating to complaints handling standards 42AB (1) This section applies in relation to standards prescribed by the Authority by regulations under section 43 of the Consumers, Estate Agents and Redress Act 2007 (standards for complaints handling) in relation to licence holders (or some of them). (2) The Authority must from time to time collect information with respect to the levels of compliance with the standards which those licence holders have achieved. (3) At such times as the Authority may direct, each of those licence holders must give the Authority such information as the Authority may direct with respect to the levels of compliance with the standards which the licence holder has achieved. 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SCHEDULE 5 Information relating to compliance with complaints handling standards
Section 45 1 (1) The Gas Act 1986 (c. 44) is amended as follows. (2) In section 28 (orders for securing compliance with certain provisions), in the definition of “relevant requirement” in subsection (8), after “33D” insert “ , 33DB ”. (3) After section 33DA insert— Information relating to complaints handling standards 33DB (1) This section applies in relation to standards prescribed by the Authority by regulations under section 43 of the Consumers, Estate Agents and Redress Act 2007 (standards for complaints handling) in relation to licence holders (or some of them). (2) The Authority must from time to time collect information with respect to the levels of compliance with the standards which those licence holders have achieved. (3) At such times as the Authority may direct, each of those licence holders must give the Authority such information as the Authority may direct with respect to the levels of compliance with the standards which the licence holder has achieved. 2 (1) The Electricity Act 1989 (c. 29) is amended as follows. (2) In section 25 (orders for securing compliance), in the definition of “relevant requirement” in subsection (8), after “42A” insert “ , 42AB ”. (3) After section 42AA insert— Information relating to complaints handling standards 42AB (1) This section applies in relation to standards prescribed by the Authority by regulations under section 43 of the Consumers, Estate Agents and Redress Act 2007 (standards for complaints handling) in relation to licence holders (or some of them). (2) The Authority must from time to time collect information with respect to the levels of compliance with the standards which those licence holders have achieved. (3) At such times as the Authority may direct, each of those licence holders must give the Authority such information as the Authority may direct with respect to the levels of compliance with the standards which the licence holder has achieved. 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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