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Consumers, Estate Agents and Redress Act 2007

United Kingdom · statute

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In force since 2026-01-27, as the publisher states.

Copy read on 2026-11-08. The page it was read from

Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.

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Contents: 81 provisions
  1. Title and introductory text
  2. 1 The consumer advocacy bodies
  3. 2 The territorial committees
  4. 3 “Consumer” and “consumer matters”
  5. 4 “Designated consumers”
  6. 5 Forward work programmes of the GCCNI
  7. 6 General provision about functions of the GCCNI
  8. 6A Exercise of functions of consumer advocacy bodies
  9. 7 Annual report
  10. 7A Annual report on Scottish Water related activities
  11. 8 The representative function
  12. 9 The research function
  13. 10 The information function
  14. 11 General powers of investigation
  15. 12 Investigation of complaints made by vulnerable designated consumers
  16. 13 Investigation of complaints relating to disconnection of gas or electricity
  17. 14 Reference of matters to the Gas and Electricity Markets Authority
  18. 15 Reference of postal matters to OFCOM
  19. 16 Investigations relating to public post offices
  20. 17 Reports by the GCCNI
  21. 18 Secretary of State's power to require reports
  22. 19 Advice, information and guidance
  23. 19A Guidance for energy consumers
  24. 20 Duty to enter into co-operation arrangements
  25. 20A Duty to enter into co-operation arrangements about Scottish Water
  26. 21 Power to co-operate and give assistance
  27. 22 Voluntary activities
  28. 23 Supplementary powers etc
  29. 24 Provision of information to the consumer advocacy bodies
  30. 25 Enforcement by regulator of section 24 notice
  31. 26 Enforcement by court of section 24 notice
  32. 27 Provision of information by a consumer advocacy body
  33. 28 Exemptions from requirements to provide information
  34. 29 Disclosure of information
  35. 30 Abolition of “Energywatch” and “Postwatch”
  36. 31 Designation of the Consumer Council for Water for abolition
  37. 32 Transfer orders and abolition orders
  38. 33 Supplementary provision about transfer and abolition orders
  39. 34 Compensation for loss of office
  40. 35 Transfer of property etc
  41. 36 Directions
  42. 37 Extension of the functions of Citizens Advice and Citizens Advice Scotland
  43. 38 Removal of the Council's functions in relation to Northern Ireland
  44. 39 The Financial Services Consumer Panel
  45. 40 The OFCOM Consumer Panel
  46. 40A Grants to consumer advocacy bodies
  47. 40B Exemption from liability in damages
  48. 41 Interpretation of Part 1
  49. 42 Interpretation of Part 2
  50. 43 Standards for handling complaints
  51. 44 Requirements for making regulations under section 43
  52. 45 Information with respect to compliance with complaints handling standards
  53. 46 Supply of information to consumers
  54. 47 Membership of redress scheme
  55. 48 Membership of redress schemes: supplementary
  56. 49 Approval of redress schemes
  57. 50 Approval of redress schemes: supplementary
  58. 51 Procedure for refusing or withdrawing approval
  59. 52 Enforcement of requirements imposed under Part 2
  60. 53 Membership of redress schemes
  61. 55 Grounds for prohibition orders
  62. 56 Grounds for warning orders
  63. 57 Powers of entry and inspection
  64. 58 Failure to produce information
  65. 59 Contracts concluded away from business premises
  66. 60 Orders and regulations
  67. 61 Directions
  68. 62 Parliamentary control of orders and regulations
  69. 63 Minor, consequential and transitional provision
  70. 64 Repeals
  71. 65 Extent
  72. 66 Commencement
  73. 67 Short title
  74. SCHEDULE 1 The National Consumer Council
  75. SCHEDULE 2 Enforcement of information requirements
  76. SCHEDULE 3 Abolition of consumer bodies: transitional provision
  77. SCHEDULE 4 Transfer of property etc to Council
  78. SCHEDULE 5 Information relating to compliance with complaints handling standards
  79. SCHEDULE 6 Estate Agents' Redress Schemes
  80. SCHEDULE 7 Minor and consequential amendments
  81. SCHEDULE 8 Repeals

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81 provisions

SCHEDULE 8 Repeals

Section 64 Short title and chapter | Extent of repeal Public Records Act 1958 (c. 51) | In Schedule 1, in the Table at the end of paragraph 3, the entries relating to the Consumer Council for Postal Services and the Gas and Electricity Consumer Council. Parliamentary Commissioner Act 1967 (c. 13) | In Schedule 2 the entries relating to the Consumer Council for Postal Services, the Gas and Electricity Consumer Council and the National Consumer Council. House of Commons Disqualification Act 1975 (c. 24) | In Schedule 1— in Part 2 the entries relating to the Consumer Council for Postal Services and the Gas and Electricity Consumer Council, and in Part 3 the entries relating to the Chairman and Deputy Chairman of the National Consumer Council. Race Relations Act 1976 (c. 74) | In Schedule 1A, in Part 2, the entries for the Consumer Council for Postal Services (“Postwatch”), the Gas and Electricity Consumer Council (Energywatch) and the National Consumer Council. Estate Agents Act 1979 (c. 38) | Section 5(4). Section 6(7). Section 9(4)(a). Section 27(1)(b). Gas Act 1986 (c. 44) | Sections 32 and 33. Electricity Act 1989 (c. 29) | Sections 46 and 46A. Postal Services Act 2000 (c. 26) | Section 2. In section 39 “or of the Secretary of State in relation to the establishment of the Council”. Sections 51 to 59. In section 61— in subsection (1) “and the Council” and “each” (in the second place), in subsection (2)(b) “or the Council”, in subsection (3) “or the Council”, in subsection (5)(a) “or (as the case may be) the Commission”, and in subsection (5)(b) “or (as the case may be) the Council”. Schedule 2. In Schedule 7, paragraph 5(1)(d) and the “or” immediately preceding it. In Schedule 8, paragraphs 9 and 14(2). Utilities Act 2000 (c. 27) | Section 2. Section 3(6). In section 4— in subsection (1) “and the Council” and “each” (in the second place), in subsection (3) “or the Council”, in subsection (4) “or the Council”, in subsection (5) “or the Council”, and subsection (7). In section 8— subsection (3)(b) and the “and” immediately preceding it, and subsection (7). Sections 17, 18(1) to (4) and (7), 19, 20(1) to (4), 21 to 27. In section 105— in subsection (5) “and” immediately preceding paragraph (l), in subsection (8)(a) “33DA or” and “42AA or”, and in subsection (8)(c) “, the Council”. Schedule 2. In Schedule 6, paragraphs 12(f) (and the “and” immediately preceding it), 22(b), 40(b) and 42. In Schedule 7— paragraphs 24 and 25, in paragraph 26(1), “or the Council”, paragraphs 28 and 30, paragraphs 31 and 32. Freedom of Information Act 2000 (c. 36) | In Schedule 1, in Part 6, the entries for the Consumer Council for Postal Services, the Gas and Electricity Consumer Council and the National Consumer Council. Warm Homes and Energy Conservation Act 2000 (c. 31) | Section 2(9). Enterprise Act 2002 (c. 40) | In Schedule 25, paragraphs 15(7), 20(8) and 42(6). Energy Act 2004 (c. 20) | Section 179(3)(b) and (e). Housing Act 2004 (c. 34) | Sections 172 to 174.

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