The Online Safety Super-Complaints (Eligibility and Procedural Matters) Regulations 2025
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Change 1
10 Restrictions on submitting a super-complaint
(1) Where an entity has submitted a complaint other than any complaint rejected solely on the ground described in regulation 5(1)(d) (non-compliance with the six-month rule) (“complaint C”), the entity may not submit another complaint until the day after the end of six months beginning with the day that OFCOM received complaint C, except in the circumstances described in paragraphs (2) to (4). (2) Where— (a) OFCOM have not informed the entity of their response to complaint C under regulation 9(1)(a), and (b) the entity submits a different complaint (“complaint D”) accompanied with a statement that the entity is withdrawing complaint C and wants OFCOM to consider complaint D instead, OFCOM must— (i) determine, if OFCOM have not already, whether the entity is eligible in accordance with regulation 8 and if the entity is eligible, consider complaint D in accordance with regulation 9, or (ii) if OFCOM have already determined, in relation to complaint C, that the entity is eligible, consider complaint D in accordance with regulation 9 as if the 90 days (see regulation 9(2)) started on the day that OFCOM received complaint D. (3) Where— (a) OFCOM have— (i) previously rejected a complaint on the grounds that the matter of the complaint was being considered by a court (see regulation 5(2)(d)), or (ii) previously rejected a complaint or part of a complaint on the grounds that some or all of the matter of the complaint was being considered by another regulator (see regulation 5(3)), and (b) the matter is no longer under consideration by a court or other regulator in the United Kingdom, the entity may, at any time, submit that complaint, or the part of the complaint that was rejected on the grounds of regulation 5(3), again to OFCOM. (4) Regulation 10(1) does not apply to an entity (“Entity A”) that jointly submits a complaint with one or more other entities where Entity A is not the lead entity for that complaint.
10 Restrictions on submitting a super-complaint
(1) Where an entity has submitted a complaint other than any complaint rejected solely on the ground described in regulation 5(1)(d) (non-compliance with the six-month rule) (“complaint C”), the entity may not submit another complaint until the day after the end of six months beginning with the day that OFCOM received complaint C, except in the circumstances described in paragraphs (2) to (4). (2) Where— (a) OFCOM have not informed the entity of their response to complaint C under regulation 9(1)(a), and (b) the entity submits a different complaint (“complaint D”) accompanied with a statement that the entity is withdrawing complaint C and wants OFCOM to consider complaint D instead, OFCOM must— (i) determine, if OFCOM have not already, whether the entity is eligible in accordance with regulation 8 and if the entity is eligible, consider complaint D in accordance with regulation 9, or (ii) if OFCOM have already determined, in relation to complaint C, that the entity is eligible, consider complaint D in accordance with regulation 9 as if the 90 days (see regulation 9(2)) started on the day that OFCOM received complaint D. (3) Where— (a) OFCOM have— (i) previously rejected a complaint on the grounds that the matter of the complaint was being considered by a court (see regulation 5(2)(d)), or (ii) previously rejected a complaint or part of a complaint on the grounds that some or all of the matter of the complaint was being considered by another regulator (see regulation 5(3)), and (b) the matter is no longer under consideration by a court or other regulator in the United Kingdom, the entity may, at any time, submit that complaint, or the part of the complaint that was rejected on the grounds of regulation 5(3), again to OFCOM. (4) Regulation 10(1) does not apply to an entity (“Entity A”) that jointly submits a complaint with one or more other entities where Entity A is not the lead entity for that complaint.
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