The Online Safety Super-Complaints (Eligibility and Procedural Matters) Regulations 2025
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Change 1
9 Responding to a super-complaint
(1) Where OFCOM have determined that an entity is eligible, OFCOM must, by the end of the relevant period, consider the complaint and— (a) inform the eligible entity of their response in writing and reasons for that response, including, where the response is a rejection of all or part of the complaint, on which of the grounds in regulation 5 the complaint, or part of the complaint, is rejected, and (b) make publicly available a summary of the complaint, OFCOM’s response to it and their reasons for that response, including, where the response is a rejection of all or part of the complaint, on which of the grounds in regulation 5 the complaint, or part of the complaint, is rejected. (2) The relevant period is 90 days beginning with the day after— (a) the period of 30 days referred to in regulation 8(1) ends, (b) the period of 15 days referred to in regulation 8(2) ends, or (c) any longer period calculated in accordance with regulation 8(6) ends, whichever is applicable (see also regulation 10(2)(b)(ii)). (3) Where OFCOM consider that they need further information from the entity to be able to consider the complaint (for example, the complaint is missing information that is required under regulation 4), OFCOM may write to the entity to request that further information. (4) Where OFCOM consider that they need further information from the entity to be able to consider the complaint and— (a) OFCOM have written to an entity to request that further information from the entity under paragraph (3), OFCOM may extend the 90 days referred to in paragraph (1) by the number of days from the day that OFCOM writes to the entity to the day that the requested information is received by OFCOM; (b) OFCOM have given an information notice to the entity under section 100(1) of the 2023 Act (power to require information) in order to obtain that information, OFCOM may extend the 90 days referred to in paragraph (1) by the number of days from the day that the information notice is given to the day that the required information is provided.
9 Responding to a super-complaint
(1) Where OFCOM have determined that an entity is eligible, OFCOM must, by the end of the relevant period, consider the complaint and— (a) inform the eligible entity of their response in writing and reasons for that response, including, where the response is a rejection of all or part of the complaint, on which of the grounds in regulation 5 the complaint, or part of the complaint, is rejected, and (b) make publicly available a summary of the complaint, OFCOM’s response to it and their reasons for that response, including, where the response is a rejection of all or part of the complaint, on which of the grounds in regulation 5 the complaint, or part of the complaint, is rejected. (2) The relevant period is 90 days beginning with the day after— (a) the period of 30 days referred to in regulation 8(1) ends, (b) the period of 15 days referred to in regulation 8(2) ends, or (c) any longer period calculated in accordance with regulation 8(6) ends, whichever is applicable (see also regulation 10(2)(b)(ii)). (3) Where OFCOM consider that they need further information from the entity to be able to consider the complaint (for example, the complaint is missing information that is required under regulation 4), OFCOM may write to the entity to request that further information. (4) Where OFCOM consider that they need further information from the entity to be able to consider the complaint and— (a) OFCOM have written to an entity to request that further information from the entity under paragraph (3), OFCOM may extend the 90 days referred to in paragraph (1) by the number of days from the day that OFCOM writes to the entity to the day that the requested information is received by OFCOM; (b) OFCOM have given an information notice to the entity under section 100(1) of the 2023 Act (power to require information) in order to obtain that information, OFCOM may extend the 90 days referred to in paragraph (1) by the number of days from the day that the information notice is given to the day that the required information is provided.
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