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In force since 2024-04-01, as the publisher states.
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Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.
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4 provisions
Title and introductory text
2024 No. 108
Electricity
Gas
The Electricity and Gas (Standards of Performance) (Suppliers) (Amendment) Regulations 2024
Made
29th January 2024
Coming into force
1st April 2024
The Gas and Electricity Markets Authority (the “Authority”) makes these Regulations in exercise of the powers conferred by sections 33A(1) and 47 of the Gas Act 1986 (the “Gas Act”) and sections 39(1) and 60 of the Electricity Act 1989 (the “Electricity Act”).
In accordance with section 33BAA(1)(a) of the Gas Act and section 40B(1)(a) of the Electricity Act, the Authority has arranged research, and considered the results of such research, to discover the views of a representative sample of persons likely to be affected by these Regulations.
In accordance with section 33BAA(1)(b), (2) and (3) of the Gas Act and section 40B(1)(b), (2) and (3) of the Electricity Act, the Authority has published a notice of its proposals and considered the representations made in respect of those proposals.
In accordance with section 33BAA(1)(c) and (4) of the Gas Act and section 40B(1)(c) and (4) of the Electricity Act, the Authority has consulted Citizens Advice, Consumer Scotland, gas suppliers, electricity suppliers and persons and bodies appearing to the Authority to be representative of persons likely to be affected by these Regulations.
The Secretary of State has consented to the making of these Regulations, in accordance with section 33A(2) of the Gas Act and section 39(1) of the Electricity Act.
Propose a change1 Citation, commencement and interpretation
(1) These Regulations may be cited as the Electricity and Gas (Standards of Performance) (Suppliers) (Amendment) Regulations 2024 and come into force on 1st April 2024.
(2) In these Regulations, “the Principal Regulations” means the Electricity and Gas (Standards of Performance) (Suppliers) Regulations 2015.
Propose a change2 Amendment of regulation 6ZA of the Principal Regulations
(1) Regulation 6ZA of the Principal Regulations (Obligation to complete a supplier transfer) is amended as follows.
(2) In paragraph (3)—
(a) for sub-paragraph (a) substitute—
(a) where the customer has requested that the new supplier begin the supply before the end of the cooling off period, within the period of 5 working days beginning with the day of receipt by the new supplier of sufficient information to—
(i) confirm the supplier transfer relates to the customer who requested it, and
(ii) identify the meter point or meter points to which the supplier transfer request relates;
;
(b) in sub-paragraph (b), for “places” substitute “place”;
(c) omit the “or”” after sub-paragraph (b);
(d) after sub-paragraph (c) insert—
or,
where the customer has not requested that the new supplier begin the supply before the end of the cooling off period, within the period of 5 working days beginning with the day on which the latest of the following events occurs—
receipt by the new supplier of sufficient information to confirm the supplier transfer relates to the customer who requested it,
receipt by the new supplier of sufficient information to identify the meter point or meter points to which the supplier transfer request relates, and
expiry of the period of 14 days beginning with the day on which the customer and new supplier entered into the contract.
(4) In this regulation—
(a) where the customer enters into a contract with the new supplier after 5pm on a working day, a reference to “5 working days” is to be read as “6 working days”; and
(b) “cooling off period” means the period of time after entering into a contract with a new supplier within which that customer may cancel the contract in accordance with any relevant contractual term or applicable statutory provision.
Propose a change3 Transitional and savings
(1) This regulation applies where the obligation to complete a supplier transfer under regulation 6ZA of the Principal Regulations applied before the coming into force of these Regulations.
(2) The Principal Regulations continue to have effect, as they did immediately before the coming into force of these Regulations, in relation to the obligation to complete the supplier transfer under regulation 6ZA of the Principal Regulations.
Propose a change