Title and introductory text
2024 No. 954
CONSUMER PROTECTION
ELECTRICITY
GAS
The Gas and Electricity Regulated Providers (Redress Scheme) (Amendment) Order 2024
Made
at 3.00 p.m. on 12th September 2024
Laid before Parliament
at 4.15 p.m. on 12th September 2024
Coming into force
19th December 2024
The Secretary of State makes this Order in exercise of the powers conferred by section 47(1) to (3) of the Consumers, Estate Agents and Redress Act 2007.
In accordance with section 47(4) of that Act, the Secretary of State has consulted the Gas and Electricity Markets Authority and other persons appearing to the Secretary of State to be representative of persons who have an interest in the Order.
In accordance with section 47(7) of that Act, the Secretary of State is satisfied, in relation to each regulated provider to which this Order will apply, that when this Order comes into force there will be at least one qualifying redress scheme which the provider is eligible to join and membership of which will satisfy the requirements imposed by the Order.
Propose a change1 Citation, commencement and extent
(1) This Order may be cited as the Gas and Electricity Regulated Providers (Redress Scheme) (Amendment) Order 2024 and comes into force on 19th December 2024.
(2) This Order extends to England and Wales and Scotland.
Propose a change2 Amendment of the Gas and Electricity Regulated Providers (Redress Scheme) Order 2008
In the Gas and Electricity Regulated Providers (Redress Scheme) Order 2008, in article 2 (interpretation)—
(a) in paragraph (1)—
(i) in the definition of “consumer complaint”, after “relevant consumer”, in each place it occurs, insert “or a small business consumer”;
(ii) in the definition of “regulated provider”, after “relevant consumer”, insert “or a small business consumer”;
(iii) in the definition of “relevant consumer”, in paragraph (b), in sub-paragraph (ii), in paragraph (bb), for “Euros 2 million” substitute “£2 million”;
(iv) in the appropriate place, insert—
“small business consumer” means a consumer who is not a relevant consumer and who is a person supplied or requiring to be supplied with gas or electricity at a premises other than domestic premises—
with an annual consumption of—
electricity of not more than 200,000 kWh, or
gas of not more than 500,000 kWh, or
with—
fewer than 50 employees (or their full time equivalent), and
an annual turnover not exceeding £6.5 million or a balance sheet total not exceeding £5 million.
;
(b) for paragraph (2), substitute—
(2) For the purposes of this order, where a person who is—
(a) a relevant consumer under paragraph (b)(i) of the definition of “relevant consumer”, or
(b) a small business consumer under paragraph (a) of the definition of “small business consumer”,
receives gas and electricity supplied by the same regulated provider, the annual consumption of gas and electricity for the consumer shall be treated separately for the purpose of determining their capacity as a relevant consumer or small business consumer to make a consumer complaint in respect of gas or electricity supply as the case may be.
.
Propose a change