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In force since 2014-07-17, as the publisher states.
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Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.
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2014 No. 1648 Electricity Gas The Electricity and Gas (Billing) Regulations 2014 Made 24th June 2014 Laid before Parliament 26th June 2014 Coming into force 17th July 2014 The Secretary of State is a Minister designated for the purposes of section 2(2) of the European Communities Act 1972 in relation to energy and energy sources. He makes the following Regulations in exercise of the powers conferred by that section.
Propose a change(1) These Regulations may be cited as the Electricity and Gas (Billing) Regulations 2014 and come into force on 17th July 2014. (2) These Regulations do not extend to Northern Ireland.
Propose a change(1) The standard conditions incorporated by virtue of section 8A(1) of the Electricity Act 1989 in licences granted under section 6(1)(d) of that Act are amended as follows. (2) In condition 1 (definitions for standard conditions) in the definition of “Online Account Management” omit “Domestic”. (3) In condition 21B (billing based on meter reading) after paragraph 21B.2 insert the paragraphs which appear in Schedule 1.
Propose a change(1) The standard conditions incorporated by virtue of section 8(1) of the Gas Act 1986 in licences granted under section 7A(1) of that Act are amended as follows. (2) In condition 1 (definitions for standard conditions) in the definition of “Online Account Management” omit “Domestic”. (3) In condition 21B (billing based on meter readings) after paragraph 21B.2 insert the paragraphs which appear in Schedule 2.
Propose a changeRegulation 2(3) 21B.3 | Paragraphs 21B.4 and 21B.5 apply from 31 December 2014. 21B.4 | The licensee must take all reasonable steps to obtain a meter reading (including any meter reading transmitted electronically from a meter to the licensee or provided by the Customer and accepted by the licensee) for each of its Customers at least once every year. This paragraph does not apply in relation to any Customer with a Prepayment Meter. 21B.5 | The licensee must make available a Bill or statement of account to each of its Customers at least twice yearly and at least quarterly to any Customer who requests it or who has Online Account Management. This paragraph does not apply in relation to any Customer with: (a) | a Prepayment Meter; (b) | a Smart Metering System; (c) | unmetered supply as defined in regulation 2 of the Electricity (Unmetered Supply) Regulations 2001. 21B.6 | Where a Customer requests Online Account Management the licensee must comply with that request. 21B.7 | Where a Customer requests an explanation of how their Bill or statement of account was derived the licensee must comply with that request in plain and intelligible language. 21B.8 | The licensee must not make a specific charge for the provision of a Bill or statement of account or for access in an appropriate way to the consumption data used to calculate that Bill or statement of account. This paragraph does not apply in respect of providing additional copies of a Bill or statement of account to a Customer. 21B.9 | Where a Customer requests the licensee to make available information on their energy billing and historical consumption either to the Customer or to any other person designated by the Customer the licensee must comply with that request to the extent that the information requested is available and as soon as reasonably practicable.
Propose a changeRegulation 3(3) 21B.3 | Paragraphs 21B.4 and 21B.5 apply from 31 December 2014. 21B.4 | The licensee must take all reasonable steps to obtain a meter reading (including any meter reading transmitted electronically from a meter to the licensee or provided by the Customer and accepted by the licensee) for each of its Customers at least once every year. This paragraph does not apply in relation to any Customer with a Prepayment Meter. 21B.5 | The licensee must make available a Bill or statement of account to each of its Customers at least twice yearly and at least quarterly to any Customer who requests it or who has Online Account Management. This paragraph does not apply in relation to any Customer with: (a) | a Prepayment Meter; (b) | a Smart Metering System. 21B.6 | Where a Customer requests Online Account Management the licensee must comply with that request. 21B.7 | Where a Customer requests an explanation of how their Bill or statement of account was derived the licensee must comply with that request in plain and intelligible language. 21B.8 | The licensee must not make a specific charge for the provision of a Bill or statement of account or for access in an appropriate way to the consumption data used to calculate that Bill or statement of account. This paragraph does not apply in respect of providing additional copies of a Bill or statement of account to a Customer. 21B.9 | Where a Customer requests the licensee to make available information on their energy billing and historical consumption either to the Customer or to any other person designated by the Customer the licensee must comply with that request to the extent that the information requested is available and as soon as reasonably practicable.
Propose a change