Law

Communications Act 2003

United Kingdom · statute

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In force since 2026-04-06, as the publisher states.

Copy read on 2026-11-08. The page it was read from

Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.

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Contents: 729 provisions
  1. Title and introductory text
  2. 1 Functions and general powers of OFCOM
  3. 2 Transfer of functions of pre-commencement regulators
  4. 2A Statement of strategic priorities
  5. 2B Duties of OFCOM in relation to strategic priorities
  6. 2C Consultation and parliamentary procedure
  7. 3 General duties of OFCOM
  8. 4 Duties in relation to certain regulatory functions
  9. 4A ... European Commission recommendations for harmonisation
  10. 5 Directions in respect of networks and spectrum functions
  11. 6 Duties to review regulatory burdens
  12. 7 Duty to carry out impact assessments
  13. 8 Duty to publish and meet promptness standards
  14. 9 Secretary of State’s powers in relation to promptness standards
  15. 10 Duty to encourage availability of easily usable apparatus
  16. 11 Duties to promote media literacy
  17. 11A Regulated services: media literacy strategy and media literacy statement
  18. 12 Duty to establish and maintain Content Board
  19. 13 Functions of the Content Board
  20. 14 Consumer research
  21. 15 Duty to publish and take account of research
  22. 16 Consumer consultation
  23. 17 Membership etc. of the Consumer Panel
  24. 18 Committees and other procedure of the Consumer Panel
  25. 19 Power to amend remit of Consumer Panel
  26. 20 Advisory committees for different parts of the United Kingdom
  27. 21 Advisory committee on elderly and disabled persons
  28. 22 Representation on international and other bodies
  29. 23 Directions for international purposes in respect of broadcasting functions
  30. 24 Provision of information to the Secretary of State
  31. 24A Provision of information before publication
  32. 24B Provision of information to assist in formulation of policy
  33. 25 Information requested by EU bodies
  34. 26 Publication of information and advice for consumers etc.
  35. 27 Training and equality of opportunity
  36. 28 General power to charge for services
  37. 28A International recognition of satellite frequency assignments: power to charge fees
  38. 29 Secretary of State guarantees for OFCOM borrowing
  39. 30 Transfers of property etc. from pre-commencement regulators
  40. 31 Transitional functions and abolition of pre-commencement regulators
  41. 32 Meaning of electronic communications networks and services
  42. 32A Meaning of number-based interpersonal communications service
  43. 33 Advance notification to OFCOM
  44. 34 Designations and requirements for the purposes of s. 33
  45. 35 Notification of contraventions of s. 33
  46. 35A Penalties for contravention of section 33
  47. 36 Confirmation decision for contravention of s. 33
  48. 37 Penalties for contravention of s. 33
  49. 38 Fixing of charges
  50. 39 Supplemental provision about fixing charges
  51. 40 Notification of non-payment of charges
  52. 41 Penalties for non-payment of charges
  53. 42 Suspending service provision for non-payment
  54. 43 Enforcement of directions under s. 42
  55. 44 Duty of OFCOM to keep publicly accessible register
  56. 45 Power of OFCOM to set conditions
  57. 46 Persons to whom conditions may apply
  58. 47 Test for setting or modifying conditions
  59. 48 Procedure for setting, modifying and revoking conditions
  60. 48A Consultation for section 45 conditions
  61. 48B EU consultation for section 45 conditions
  62. 48C Delivery of copies of notifications etc. in respect of section 45 conditions
  63. 49 Directions and approvals for the purposes of a s. 45 condition
  64. 49A Consultation for directions, approvals and consents
  65. 49B EU consultation for directions, approvals and consents
  66. 49C Delivery of copies of notifications etc. in respect of directions, approvals and consents
  67. 50 Delivery of copies of notifications etc.
  68. 51 Matters to which general conditions may relate
  69. 52 Conditions relating to customer interests
  70. 53 Approval of codes of practice for the purposes of s. 52
  71. 54 Approval of dispute procedures for the purposes of s. 52
  72. 55 Orders by OFCOM in the absence of conditions under s. 52
  73. 56 The National Telephone Numbering Plan
  74. 56A Conditions for limitations on allocation of telephone numbers
  75. 57 Conditions to secure access to telephone numbers
  76. 58 Conditions about allocation and adoption of numbers
  77. 59 Telephone numbering conditions binding non-providers
  78. 60 Modification of documents referred to in numbering conditions
  79. 61 Withdrawal of telephone number allocations
  80. 62 Numbering reorganisations
  81. 63 General duty as to telephone numbering functions
  82. 64 Must-carry obligations
  83. 65 Obligations to be secured by universal service conditions
  84. 66 Designation of universal service providers
  85. 67 Subject-matter of universal service conditions
  86. 68 Tariffs etc. for universal services
  87. 69 Directories and directory enquiry facilities
  88. 70 Review of compliance costs: universal service conditions
  89. 71 Sharing of burden of universal service obligations
  90. 72 Report on sharing mechanism: universal service obligations
  91. 72A Review of universal service order
  92. 72B Broadband download speeds: duty to give direction under section 72A
  93. 72C Duty to review certain tariffs that are not universal service tariffs
  94. 72D Social tariff conditions: procedure
  95. 72E Consultation by OFCOM on proposed recommendation
  96. 72F Social tariff conditions: general
  97. 72G Review of compliance costs: social tariff conditions
  98. 72H Sharing of burden of social tariff obligations
  99. 72I Report on sharing mechanism: social tariff obligations
  100. 73 Permitted subject-matter of access-related conditions
  101. 74 Specific types of access-related conditions
  102. 74A Access-related conditions in certain cases involving use of radio spectrum
  103. 74B Review of access-related conditions
  104. 75 Conditional access systems and access to digital services
  105. 76 Modification and revocation of conditions imposed under s. 75
  106. 76A Information about electronic communications apparatus available for shared use
  107. 77 Imposition of privileged supplier conditions
  108. 78 Circumstances required for the setting of SMP conditions
  109. 79 Market power determinations
  110. 80 Proposals for identifying markets and for market power determinations
  111. 80A Consultation for market identifications and market power determinations
  112. 80B EU consultation for market identifications and market power determinations
  113. 81 Delivery of copies of notifications under sections 79 and 80A
  114. 82 European Commission’s powers in respect of proposals
  115. 83 Special rules for transnational markets
  116. 84 Review of services market identifications and determinations
  117. 84A Timing of services market identifications and determinations
  118. 85 Review of apparatus market identifications and determinations
  119. 86 Cases where review required
  120. 87 Conditions about network access etc.
  121. 88 Conditions about network access pricing etc.
  122. 89 Conditions about network access in exceptional cases
  123. 89A Functional separation
  124. 89B Functional separation conditions: matters to be considered by OFCOM
  125. 89C Obligation to notify OFCOM of voluntary separation
  126. 90 Conditions about carrier selection and pre-selection
  127. 91 Conditions about regulation of services etc. for end-users
  128. 91A SMP services conditions: wholesale-only undertakings
  129. 92 Conditions about leased lines
  130. 93 Conditions about apparatus supply
  131. 93A Notification to OFCOM of proposed commitments
  132. 93B Notification of proposed commitments relating to very high capacity network
  133. 93C Giving effect to commitments decision
  134. 93D Modification of commitments
  135. 94 Notification of contravention of SMP apparatus conditions
  136. 95 Enforcement notification for contravention of conditions
  137. 96 Penalties for contravention of conditions
  138. 96A Notification of contravention of condition other than SMP apparatus condition
  139. 96B Penalties for contravention of conditions
  140. 96C Enforcement of notification under section 96A
  141. 97 Amount of penalty under s. 96 or 96A
  142. 98 Power to deal with urgent cases
  143. 99 Confirmation of directions under s. 98
  144. 100 Suspending service provision for contraventions of conditions
  145. 100A Suspending service provision for breach of SMP services condition
  146. 101 Suspending apparatus supply for contraventions of conditions
  147. 102 Procedure for directions under ss. 100 and 101
  148. 103 Enforcement of directions under ss. 98, 100 , 100A and 101
  149. 104 Civil liability for breach of conditions or confirmation decision
  150. 105 Consideration and determination of network access questions
  151. 105A Duty to take security measures
  152. 105B Duty to take specified security measures
  153. 105C Duty to take measures in response to security compromises
  154. 105D Duty to take specified measures in response to security compromise
  155. 105E Codes of practice about security measures etc
  156. 105F Issuing codes of practice about security measures
  157. 105G Withdrawing codes of practice about security measures
  158. 105H Effects of codes of practice about security measures
  159. 105I Duty to explain failure to act in accordance with code of practice
  160. 105J Duty to inform users of risk of security compromise
  161. 105K Duty to inform OFCOM of security compromise
  162. 105L Powers of OFCOM to inform others of security compromise
  163. 105M General duty of OFCOM to ensure compliance with security duties
  164. 105N Power of OFCOM to assess compliance with security duties
  165. 105O Power of OFCOM to give assessment notices
  166. 105P Assessment notices: urgency statements
  167. 105Q Assessment notices: applications in respect of urgency statements
  168. 105R Assessment notices: information about entering premises
  169. 105S Enforcement of security duties
  170. 105T Enforcement of security duties: amount of penalties
  171. 105U Enforcement of security duties: proposal for interim steps
  172. 105V Enforcement of security duties: direction to take interim steps
  173. 105W Civil liability for breach of security duties
  174. 105X Relationship between security duties and certain other duties etc
  175. 105Y Statement of policy on ensuring compliance with security duties
  176. 105Z OFCOM reports on security
  177. 105Z1 Designated vendor directions
  178. 105Z2 Further provision about requirements
  179. 105Z3 Consultation about designated vendor directions
  180. 105Z4 Notice of designated vendor directions
  181. 105Z5 Variation and revocation of designated vendor directions
  182. 105Z6 Notice of variation and revocation of designated vendor directions
  183. 105Z7 Designated vendor directions: plans for compliance
  184. 105Z8 Designation notices
  185. 105Z9 Further provision about designation notices
  186. 105Z10 Variation and revocation of designation notices
  187. 105Z11 Laying before Parliament
  188. 105Z12 Monitoring of designated vendor directions
  189. 105Z13 Reports made under monitoring directions
  190. 105Z14 Power of OFCOM to give inspection notices
  191. 105Z15 Inspection notices: further provision
  192. 105Z16 Inspection notices: information about entering premises
  193. 105Z17 Inspection notices: enforcement of compliance
  194. 105Z18 Notification of contravention
  195. 105Z19 Amount of penalty
  196. 105Z20 Enforcement of notification
  197. 105Z21 Enforcement of penalty
  198. 105Z22 Urgent enforcement direction
  199. 105Z23 Urgent enforcement direction: confirmation
  200. 105Z24 Urgent enforcement direction: enforcement
  201. 105Z25 Requirement not to disclose
  202. 105Z26 Enforcement of requirement not to disclose
  203. 105Z27 Power of Secretary of State to require information etc
  204. 105Z28 Restrictions on imposing information requirements
  205. 105Z29 Enforcement of information requirements etc
  206. 106 Application of the electronic communications code
  207. 107 Procedure for directions applying code
  208. 108 Register of persons in whose case code applies
  209. 109 Restrictions and conditions subject to which code applies
  210. 110 Enforcement of restrictions and conditions
  211. 110A Penalties for contravention of code restrictions
  212. 111 Confirmation decision for contravention of code restrictions
  213. 111A Power to deal with urgent cases
  214. 111B Confirmation of direction under section 111A
  215. 112 Penalties for contravention of code restrictions
  216. 113 Suspension of application of code
  217. 114 Procedure for directions under s. 113
  218. 115 Modification and revocation of application of code
  219. 116 Notification of cessation by person to whom code applies
  220. 117 Transitional schemes on cessation of application of code
  221. 118 Compulsory acquisition of land etc.
  222. 119 Power to give assistance in relation to certain proceedings
  223. 120 Conditions regulating premium rate services
  224. 120A Procedure for setting, modifying and revoking premium rate services conditions
  225. 121 Approval of code for premium rate services
  226. 122 Orders by OFCOM in the absence of a code under s. 121
  227. 123 Enforcement of s. 120 conditions
  228. 124 Suspending service provision for contraventions of s. 120 conditions
  229. 124A Obligation to notify subscribers of copyright infringement reports
  230. 124B Obligation to provide copyright infringement lists to copyright owners
  231. 124C Approval of code about the initial obligations
  232. 124D Initial obligations code by OFCOM in the absence of an approved code
  233. 124E Contents of initial obligations code
  234. 124F Progress reports
  235. 124G Obligations to limit internet access: assessment and preparation
  236. 124H Obligations to limit internet access
  237. 124I Code by OFCOM about obligations to limit internet access
  238. 124J Contents of code about obligations to limit internet access
  239. 124K Subscriber appeals
  240. 124L Enforcement of obligations
  241. 124M Sharing of costs
  242. 124N Interpretation
  243. 124O Notification of failure in relation to internet domain registry
  244. 124P Appointment of manager of internet domain registry
  245. 124Q Functions of manager etc
  246. 124R Application to court to alter constitution of internet domain registry
  247. 124S Mobile phone providers' duty to enable billing limits to be applied
  248. 124T Enforcement of duty to enable billing limits to be applied
  249. 124U Rights of end-users in relation to contract termination
  250. 124V Further rights relating to bundled contracts
  251. 124W Enforcement of obligations of providers under sections 124U and 124V
  252. 125 Dishonestly obtaining electronic communications services
  253. 126 Possession or supply of apparatus etc. for contravening s. 125
  254. 127 Improper use of public electronic communications network
  255. 128 Notification of misuse of networks and services
  256. 129 Enforcement notifications for stopping persistent misuse
  257. 130 Penalties for persistent misuse
  258. 131 Statement of policy on persistent misuse
  259. 132 Powers to require suspension or restriction of a provider’s entitlement
  260. 133 Enforcement of directions under s. 132
  261. 134 Restrictions in leases and licences
  262. 134A OFCOM reports on infrastructure etc
  263. 134AA Additional OFCOM reports on infrastructure etc
  264. 134AB Publication of information required for purpose of preparing reports
  265. 134AC Use of reports
  266. 134B Networks and services matters
  267. 134C OFCOM reports on internet domain names
  268. 134D Comparative overviews of quality and prices
  269. 135 Information required for purposes of certain OFCOM functions
  270. 136 Information required for related purposes
  271. 137 Restrictions on imposing information requirements
  272. 137A Information required from communications providers
  273. 137B Section 137A: confidential matters
  274. 138 Notification of contravention of information requirements
  275. 139 Penalties for contravention of information requirements
  276. 139ZA Higher penalties for certain contraventions
  277. 139A Enforcement of notification under section 138
  278. 139B Power to deal with urgent cases
  279. 139C Confirmation of direction under section 139B
  280. 140 Suspending service provision for information contraventions
  281. 141 Suspending apparatus supply for information contraventions
  282. 142 Procedure for directions under ss. 140 and 141
  283. 143 Enforcement of directions under ss. 140 and 141
  284. 144 Offences in connection with information requirements
  285. 145 Statement of policy on information gathering
  286. 146 Provision of information by OFCOM
  287. 146A Rights of third parties to use information without charge
  288. 147 Repeal of provisions of Telecommunications Act 1984
  289. 148 Powers of local authorities in connection with networks
  290. 149 Grants by Department of Enterprise, Trade and Investment
  291. 150 Grants by district councils
  292. 150A Proposals of EU significance
  293. 151 Interpretation of Chapter 1
  294. 152 General functions of OFCOM in relation to radio spectrum
  295. 153 United Kingdom Plan for Frequency Authorisation
  296. 154 Duties of OFCOM when carrying out spectrum functions
  297. 155 Advisory service in relation to interference
  298. 156 Directions with respect to the radio spectrum
  299. 157 Procedure for directions under s. 156
  300. 158 Special duty in relation to television multiplexes
  301. 159 Grant of recognised spectrum access
  302. 160 Effect of grant of recognised spectrum access
  303. 161 Charges in respect of grants of recognised spectrum access
  304. 162 Conversion into and from wireless telegraphy licences
  305. 163 Payments for use of radio spectrum by the Crown
  306. 164 Limitations on authorised spectrum use
  307. 165 Terms etc. of wireless telegraphy licences
  308. 166 Exemption from need for wireless telegraphy licence
  309. 167 Bidding for wireless telegraphy licences
  310. 168 Spectrum trading
  311. 169 Variation and revocation of wireless telegraphy licences
  312. 170 Wireless telegraphy register
  313. 171 Information requirements in relation to wireless telegraphy licences
  314. 172 Contraventions of conditions for use of wireless telegraphy
  315. 173 Meaning of “repeated contravention” in s. 172
  316. 174 Procedure for prosecutions of wireless telegraphy offences
  317. 175 Special procedure for contraventions by multiplex licence holders
  318. 176 Amount of penalty under s. 175
  319. 177 “Relevant amount of gross revenue” for the purposes of s. 176
  320. 178 Proceedings for an offence relating to apparatus use
  321. 179 Modification of penalties for certain wireless telegraphy offences
  322. 181 Power of arrest
  323. 182 Forfeiture etc. of restricted apparatus
  324. 183 Modification of definition of “undue interference”
  325. 184 Modification of definition of “wireless telegraphy”
  326. 185 Reference of disputes to OFCOM
  327. 185A Power of OFCOM to invite parties to refer dispute
  328. 186 Action by OFCOM on dispute reference
  329. 187 Legal proceedings about referred disputes
  330. 188 Procedure for resolving disputes
  331. 189 Disputes involving other member States
  332. 190 Resolution of referred disputes
  333. 191 OFCOM’s power to require information in connection with dispute
  334. 192 Appeals against decisions by OFCOM, the Secretary of State etc.
  335. 193 Reference of price control matters to the CMA
  336. 193A Recovery of CMA's costs in respect of price control references
  337. 194 Composition of Competition Commission for price control references
  338. 194A Disposal of appeals under section 192 (other than against certain decisions of Secretary of State)
  339. 195 Disposal of appeals under section 192 against certain decisions of Secretary of State
  340. 196 Appeals from the Tribunal
  341. 197 Interpretation of Chapter 3
  342. 198 Functions of OFCOM in relation to the BBC
  343. 198ZA Penalties for failure to provide information
  344. 198A C4C's functions in relation to media content
  345. 198AA C4C’s duties in relation to commissioning programmes
  346. 198B Statements of media content policy and commissioning policy
  347. 198C OFCOM reports on C4C's media content duties and commissioning duties
  348. 198D Directions in relation to C4C's media content duties and commissioning duties
  349. 199 Other Functions of C4C
  350. 200 Removal of members of C4C
  351. 201 Deficits and surpluses of C4C
  352. 202 Borrowing limit for C4C
  353. 203 Function of OFCOM in relation to S4C
  354. 204 Welsh Authority’s function of providing S4C and S4C Digital
  355. 204A S4C’s principal powers and public service remit
  356. 204B Restrictions on S4C’s powers
  357. 204C Publication of approvals under section 204B
  358. 205 Powers to provide other services
  359. 206 Other activities of Welsh Authority
  360. 207 S4C finances
  361. 208 The Gaelic Media Service
  362. 209 Membership of the Service
  363. 210 Supplementary provisions about the Service
  364. 211 Regulation of independent television services
  365. 211A Regulated electronic programme guides
  366. 211B Exempt foreign services
  367. 212 Abolition of function of assigning television frequencies
  368. 213 Abolition of licensing for local cable systems
  369. 214 Digital Channel 3 and Channel 5 licences
  370. 215 Replacement of existing Channel 3 and Channel 5 licences
  371. 216 Renewal of Channel 3 and 5 licences
  372. 216A Renewal of Channel 3 licences: determination of licence areas
  373. 217 Financial terms of licence renewed under s. 216
  374. 218 Duty to secure the provision of a public teletext service
  375. 218A Duty to report on public teletext service
  376. 219 Licensing of the public teletext service
  377. 220 Delegation of provision of public teletext service
  378. 221 Replacement of existing public teletext provider’s licence
  379. 222 Renewal of public teletext licence
  380. 223 Financial terms of licence renewed under s. 222
  381. 224 Meaning of “initial expiry date”
  382. 225 Application for review of financial terms of replacement licences
  383. 226 Application for review of financial terms in consequence of new obligations
  384. 227 Reviews under ss. 225 and 226
  385. 228 Giving effect to reviews under ss. 225 and 226
  386. 229 Report in anticipation of new licensing round
  387. 230 Orders suspending rights of renewal
  388. 231 Replacement of Channel 4 licence
  389. 232 Meaning of “television licensable content service”
  390. 233 Services that are not television licensable content services
  391. 234 Modification of ss. 232 and 233
  392. 235 Licensing of television licensable content services
  393. 236 Direction to licensee to take remedial action
  394. 237 Penalties for contravention of licence condition or direction
  395. 238 Revocation of television licensable content service licence
  396. 239 Action against licence holders who incite crime or disorder
  397. 240 Abolition of separate licences for certain television services
  398. 241 Television multiplex services
  399. 242 Composition of services in television multiplexes
  400. 243 Powers where frequencies reserved for qualifying services
  401. 244 Local digital television services
  402. 245 Regulation of independent radio services
  403. 246 Abolition of function of assigning radio frequencies
  404. 247 Meaning of “radio licensable content services”
  405. 248 Services that are not radio licensable content services
  406. 249 Modification of ss. 247 and 248
  407. 250 Licensing of radio licensable content services
  408. 251 Abolition of separate licences for certain sound services
  409. 252 Extension of licence periods
  410. 253 Extension and modification of existing licences
  411. 254 Renewal of local licences
  412. 255 Extension of special application procedure for local licences
  413. 256 Definition of simulcast radio services
  414. 257 Promotion of simulcast radio services
  415. 258 Radio multiplex services
  416. 258A Small-scale radio multiplex services
  417. 259 Composition of services in radio multiplexes
  418. 260 Digital sound services for inclusion in non-radio multiplexes
  419. 261 Renewal of radio multiplex licences
  420. 262 Community radio
  421. 263 Application of regulatory regimes
  422. 264 OFCOM reports on the fulfilment of the public service remit
  423. 264A OFCOM reports: wider review and reporting obligations
  424. 265 Public service remits of licensed providers
  425. 266 Statements of programme policy
  426. 267 Changes of programme policy
  427. 268 Statements of service policy by the public teletext provider
  428. 269 Changes of service policy
  429. 270 Enforcement of public service remits
  430. 271 Power to amend public service remits
  431. 271A Remedying failure by C4C to perform media content duties
  432. 275 Must-provide services for the purposes of s. 274
  433. 276 Co-operation with the public teletext provider
  434. 277 Programming quotas for independent productions
  435. 278 Programming quotas for original productions
  436. 278A Additional quotas for qualifying audiovisual content
  437. 278B Quotas: meaning of “qualifying audiovisual content” etc
  438. 278C Quotas: further provision about their fulfilment
  439. 279 News and current affairs programmes
  440. 280 Appointed news providers for Channel 3
  441. 281 Disqualification from appointment as news provider
  442. 282 Power to repeal or modify Channel 3 news provider provisions
  443. 283 News providers for Channel 5
  444. 284 News provision on the public teletext service
  445. 285 Code relating to programme commissioning
  446. 286 Regional programme-making for Channels 3 and 5
  447. 287 Regional programmes on Channel 3
  448. 288 Regional programme-making for Channel 4
  449. 289 Regional matters in the public teletext service
  450. 289A Provision of children's programmes
  451. 290 Proposals for arrangements
  452. 291 Obligation as to making and continuance of approved arrangements
  453. 292 OFCOM’s power to impose arrangements
  454. 293 Review of approved networking arrangements etc.
  455. 294 Supplemental provision about networking arrangements
  456. 295 Involvement of C4 Corporation in programme-making
  457. 296 Schools programmes on Channel 4
  458. 297 Channel 4 contribution towards national television archive
  459. 298 Conditions prohibiting interference with other services
  460. 299 Categorisation of listed events
  461. 301 Code relating to listed events
  462. 302 Regulations about coverage of listed events
  463. 303 Code relating to provision for people with disabilities
  464. 304 Procedure for issuing and revising code under s. 303
  465. 305 Meaning of “relevant date” in s. 303
  466. 306 Power to modify targets in s. 303
  467. 307 Observance of code under s. 303
  468. 307A Disabled people: point of contact
  469. 308 Assistance for the visually impaired with the public teletext service
  470. 309 Quotas for independent programmes
  471. 310 Code of practice for electronic programme guides
  472. 311 Conditions to comply with code under s. 310
  473. 311A Report on electronic programme guides and public service channels
  474. 312 Character and coverage of sound broadcasting services
  475. 313 Consultation about change of character of local services
  476. 314 Local news and information in local sound broadcasting services
  477. 315 Variations of radio multiplex licences affecting service characteristics
  478. 315A Local news and information in local digital radio services
  479. 316 Conditions relating to competition matters
  480. 317 Exercise of Broadcasting Act powers for a competition purpose
  481. 318 Review of powers exercised for competition purposes
  482. 319 OFCOM’s standards code
  483. 320 Special impartiality requirements
  484. 321 Objectives for advertisements, sponsorship and product placement
  485. 321A Objectives for advertisements: less healthy food and drink
  486. 322 Supplementary powers relating to advertising
  487. 323 Modification of matters to be taken into account under s. 319
  488. 324 Setting and publication of standards
  489. 325 Observance of standards code
  490. 326 Duty to observe fairness code
  491. 327 Standards with respect to fairness
  492. 328 Duty to publicise OFCOM’s functions in relation to complaints
  493. 329 Proscription orders
  494. 330 Effect of proscription order
  495. 331 Notification for enforcing proscription
  496. 332 Penalties for contravention of notification under s. 331
  497. 333 Party political broadcasts
  498. 334 Retention and production of recordings
  499. 335 Conditions securing compliance with international obligations
  500. 335A Co-operation with other parties to European Convention on Transfrontier Television
  501. 335B Maintenance of list of providers
  502. 336 Government requirements for licensed services
  503. 337 Promotion of equal opportunities and training
  504. 338 Corresponding rules for the BBC and S4C
  505. 338A Power to require information
  506. 338B Penalties for failure to provide information
  507. 339 Review of fulfilment by S4C of public service remit
  508. 340 Directions to S4C to take remedial action
  509. 341 Imposition of penalties on S4C
  510. 342 Contraventions recorded in Welsh Authority’s annual report
  511. 343 Provision of information by S4C
  512. 344 Transmission of statement of findings
  513. 345 Financial penalties imposable on licence holders
  514. 346 Recovery of fees and penalties
  515. 347 Statement of charging principles
  516. 348 Modification of disqualification provisions
  517. 349 Licence holding by local authorities
  518. 350 Relaxation of licence-holding restrictions
  519. 351 Changes of control of Channel 3 services
  520. 352 Action following review under s. 351
  521. 353 Changes of control of Channel 5
  522. 354 Action following review under s. 353
  523. 355 Variation of local licence following change of control
  524. 356 Action following review under s. 355
  525. 357 Meaning of “control”
  526. 358 Annual factual and statistical report
  527. 359 Grants to providers
  528. 359A Power of the Secretary of State to give financial assistance for radio
  529. 360 Amendments of the 1990 and 1996 Acts
  530. 361 Meaning of “available for reception by members of the public”
  531. 362 Interpretation of Part 3
  532. 362AA Designation of internet programme services
  533. 362AB Revocation of designation
  534. 362AC Statement relating to designation functions
  535. 362AD Notifications in relation to designated internet programme services
  536. 362AE Meaning of “television selection service”
  537. 362AF Meaning of “regulated television selection service”
  538. 362AG Advice from OFCOM
  539. 362AH Notification by providers of television selection services
  540. 362AI Lists of services
  541. 362AJ Must-offer obligations in the case of designated internet programme services
  542. 362AK Must-carry obligations
  543. 362AL Guidance as regards agreement objectives
  544. 362AM Meaning of “the agreement objectives”
  545. 362AN Duties relating to a designated internet programme service
  546. 362AO Duties relating to a regulated television selection service
  547. 362AP Code of practice
  548. 362AQ Effects of the code of practice
  549. 362AR Issuing a code of practice
  550. 362AS Power to require information
  551. 362AT References of disputes to OFCOM
  552. 362AU Action by OFCOM on reference of dispute
  553. 362AV Interim measures
  554. 362AW Procedure for resolving disputes
  555. 362AX Resolution of referred disputes
  556. 362AY Effect of referrals on legal proceedings
  557. 362AZ Provisional notices of contravention
  558. 362AZ1 Confirmation decisions: general
  559. 362AZ2 Confirmation decisions: steps
  560. 362AZ3 Confirmation decisions: penalties
  561. 362AZ4 Penalty for failure to comply with confirmation decisions
  562. 362AZ5 Enforcement: guidance
  563. 362AZ6 Fees
  564. 362AZ7 Non-payment of fee
  565. 362AZ8 Information to be included in a notice under section 362AZ7
  566. 362AZ9 Monitoring role for OFCOM
  567. 362AZ10 Notices
  568. 362AZ11 Application of Part 3A
  569. 362AZ12 Interpretation of Part 3A
  570. 362BA Meaning of “radio selection service”
  571. 362BB Meaning of “designated radio selection service”
  572. 362BC Advice from OFCOM
  573. 362BD Revocation of designation of radio selection service
  574. 362BE List of designated radio selection services etc
  575. 362BF Meaning of “internet radio service”
  576. 362BG Meaning of “relevant internet radio service”
  577. 362BH Sections 362BF and 362BG: power to amend
  578. 362BI Access to relevant internet radio services
  579. 362BJ Further provision about access to relevant internet radio services
  580. 362BK Code of practice
  581. 362BL Effects of the code of practice
  582. 362BM Issuing a code of practice
  583. 362BN Complaints procedures
  584. 362BO Power to modify regulation
  585. 362BP Review by OFCOM
  586. 362BQ Power to require information
  587. 362BR Provisional notices of contravention
  588. 362BS Confirmation decisions: general
  589. 362BT Confirmation decisions: steps
  590. 362BU Confirmation decisions: penalties
  591. 362BV Penalty for failure to comply with confirmation decision
  592. 362BW Enforcement: guidance
  593. 362BX Fees
  594. 362BY Non-payment of fee
  595. 362BZ Information to be included in a notice under section 362BY
  596. 362BZ1 Monitoring role for OFCOM
  597. 362BZ2 Notices
  598. 362BZ3 Application of Part 3B
  599. 362BZ4 Interpretation of Part 3B
  600. 363 Licence required for use of TV receiver
  601. 364 TV licences
  602. 365 TV licence fees
  603. 365A TV licence fee concessions by reference to age
  604. 366 Powers to enforce TV licensing
  605. 367 Interpretation of provisions about dealer notification
  606. 368 Meanings of “television receiver” and “use”
  607. 368ZA Audiovisual programmes
  608. 368A Meaning of “on-demand programme service”
  609. 368AA Meaning of non-UK on-demand programme service
  610. 368AB Overview of Part 4A
  611. 368B The appropriate regulatory authority
  612. 368BZA Maintenance of list of providers
  613. 368BA Advance notification to appropriate regulatory authority
  614. 368BB Enforcement of section 368BA
  615. 368BC Accessibility for people with disabilities
  616. 368BD Enforcement of regulations under section 368BC
  617. 368C Duties of the appropriate regulatory authority
  618. 368CA Code on accessibility for people with disabilities
  619. 368CB Quota for European works
  620. 368D Duties of service providers
  621. 368E Harmful material
  622. 368F Advertising
  623. 368FA Advertising: less healthy food and drink
  624. 368G Sponsorship
  625. 368H Prohibition of product placement and exceptions
  626. 368HA Meaning of Tier 1 service
  627. 368HB Power to specify Tier 1 services etc
  628. 368HC Notification to OFCOM
  629. 368HD Lists of Tier 1 providers
  630. 368HE Application etc of Chapter 2 to certain Tier 1 services
  631. 368HF Standards code for Tier 1 services
  632. 368HG Tier 1 standards code: special impartiality requirements
  633. 368HH Tier 1 standards code: matters to be taken into account
  634. 368HI Tier 1 standards code: procedural requirements
  635. 368HJ Duties of Tier 1 providers to comply with Tier 1 standards code
  636. 368HK Complaints relating to Tier 1 standards code
  637. 368HL Accessibility code for Tier 1 services
  638. 368HM Meaning of “relevant date”
  639. 368HN Power to modify requirements in section 368HL
  640. 368HO Tier 1 accessibility code: procedural requirements
  641. 368HP Duty to comply with Tier 1 accessibility code
  642. 368HQ Reports to Secretary of State
  643. 368HR Application of Chapter 3
  644. 368I Enforcement of service providers’ principal duties
  645. 368IA Enforcement of section 368E(4)
  646. 368J Financial penalties
  647. 368K Suspension or restriction of service for contraventions or failures
  648. 368L Suspension or restriction of service for inciting crime or disorder
  649. 368M Supplementary provision about directions
  650. 368N Enforcement of directions under section 368K or 368L
  651. 368NA Fees
  652. 368O Power to require information
  653. 368OZA Information powers: supplementary
  654. 368OA Co-operation with EEA States
  655. 368OB Audience protection reviews etc
  656. 368P Application of Part 4A in relation to the BBC
  657. 368Q Application of Part 4A in relation to the Welsh Authority
  658. 368QA Service of notices by OFCOM
  659. 368R Interpretation of Part 4A
  660. 368Z14 Prohibition of paid-for advertising of less healthy food and drink
  661. 368Z15 Enforcement
  662. 368Z16 Financial penalties
  663. 368Z17 Power to demand information
  664. 368Z18 Guidance
  665. 368Z19 The appropriate regulatory authority
  666. 368Z20 Power to amend this Part to extend prohibition
  667. 368Z21 Interpretation
  668. 369 Matters in relation to which OFCOM have competition functions
  669. 370 OFCOM’s functions under Part 4 of the Enterprise Act 2002
  670. 371 OFCOM’s functions under the Competition Act 1998
  671. 372 Application of the Competition Act 1998 to news provision
  672. 373 Repeal of existing newspaper merger regime
  673. 374 Repeal of exclusion for newspaper mergers from general merger controls
  674. 375 Media public interest considerations
  675. 376 Adaptation of role of OFT in initial investigations and reports
  676. 377 Additional investigation and report by OFCOM
  677. 378 Extension of special public interest regime for certain media mergers
  678. 379 Adaptation of role of OFT in special public interest regime
  679. 380 Additional investigation and report by OFCOM: special public interest cases
  680. 381 Public consultation in relation to media mergers
  681. 382 General information duties in relation to media mergers
  682. 383 Advice and information in relation to media mergers
  683. 384 General advisory functions of OFCOM in relation to media mergers
  684. 385 Other general functions of OFCOM in relation to media mergers
  685. 386 Monitoring role for OFT in relation to media mergers
  686. 387 Enforcement powers in relation to newspaper and other media mergers
  687. 388 Alterations concerning newspaper panel of Competition Commission
  688. 389 Further provision in connection with media mergers
  689. 390 Annual report on the Secretary of State’s functions
  690. 391 Review of media ownership
  691. 392 Penalties imposed by OFCOM
  692. 392A Amount of penalties etc
  693. 392B Liability of parent entities etc
  694. 393 General restrictions on disclosure of information
  695. 394 Service of notifications and other documents
  696. 395 Notifications and documents in electronic form
  697. 396 Timing and location of things done electronically
  698. 397 Purchase of Duchy of Lancaster land
  699. 398 Repeal of certain provisions of the Telecommunications Act 1984
  700. 399 Expenses
  701. 400 Destination of ... fees and penalties
  702. 402 Power of Secretary of State to make orders and regulations
  703. 403 Regulations and orders made by OFCOM
  704. 404 Criminal liability of company directors etc.
  705. 405 General interpretation
  706. 406 Minor and consequential amendments, transitionals and repeals
  707. 407 Pre-consolidation amendments
  708. 408 Transitional provision for anticipatory carrying out of functions
  709. 410 Application of enactments to territorial sea and other waters
  710. 411 Short title, commencement and extent
  711. SCHEDULE 1 Functions transferred to OFCOM
  712. SCHEDULE 2 Transfer schemes
  713. SCHEDULE 3A The electronic communications code
  714. SCHEDULE 4 Compulsory purchase and entry for exploratory purposes
  715. SCHEDULE 8 Decisions not subject to appeal
  716. SCHEDULE 9 Arrangements about carrying on of C4C’s activities
  717. SCHEDULE 11 Approval, imposition and modification of networking arrangements
  718. SCHEDULE 11A Restrictions on product placement
  719. SCHEDULE 12 Corresponding obligations of the BBC and S4C
  720. SCHEDULE 13 Financial penalties under the Broadcasting Acts
  721. SCHEDULE 14 Media ownership rules
  722. SCHEDULE 15 Amendments of Broadcasting Acts
  723. SCHEDULE15A Video-sharing platform services: appropriate measures for the purposes of section 368Z1(1)
  724. SCHEDULE 16 Further amendments in connection with media mergers
  725. Schedule 16A Penalties imposed by OFCOM under Parts 3A and 3B
  726. Schedule 16B Parts 3A and 3B: liability of parent entities etc
  727. SCHEDULE 17 Minor and Consequential Amendments
  728. SCHEDULE 18 Transitional Provisions
  729. SCHEDULE 19 Repeals

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Title and introductory text

Communications Act 2003 2003 c. 21 An Act to confer functions on the Office of Communications; to make provision about the regulation of the provision of electronic communications networks and services and of the use of the electro-magnetic spectrum; to make provision about the regulation of broadcasting and of the provision of television and radio services; to make provision about mergers involving newspaper and other media enterprises and, in that connection, to amend the Enterprise Act 2002; and for connected purposes. [17th July 2003] Be it enacted by the Queen’s most Excellent Majesty, by and with the advice and consent of the Lords Spiritual and Temporal, and Commons, in this present Parliament assembled, and by the authority of the same, as follows:—

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1 Functions and general powers of OFCOM

(1) The Office of Communications (“OFCOM”) shall have the following functions— (a) the functions transferred to OFCOM under section 2; and (b) such other functions as may be conferred on OFCOM by or under any enactment (including this Act). (2) OFCOM shall also have any functions in relation to telephone numbers that are conferred on them by the law of the Isle of Man or of any of the Channel Islands. (3) OFCOM may do anything which appears to them to be incidental or conducive to the carrying out of their functions, including borrow money. (4) OFCOM are not to borrow money except with the consent of the Secretary of State, or in accordance with a general authorisation given by him. (5) OFCOM’s powers under subsection (3) include, in particular— (a) power to undertake research and development work in connection with any matter in relation to which they have functions; (b) power to promote the carrying out of such research and development by others, or otherwise to arrange for it to be carried out by others; (c) power to institute and carry on criminal proceedings in England and Wales or Northern Ireland for an offence relating to a matter in relation to which they have functions; and (d) power, in such cases and in such circumstances as they may think fit, to make payments (where no legal liability arises) to persons adversely affected by the carrying out by OFCOM of any of their functions. (6) In exercise of their powers under subsection (3), OFCOM must establish and maintain separate offices in each of the following parts of the United Kingdom— (a) England; (b) Wales; (c) Scotland; and (d) Northern Ireland. (7) Part 2 of the Deregulation and Contracting Out Act 1994 (c. 40) (contracting out) is to have effect in relation to the functions conferred on OFCOM by or under any enactment as if— (a) OFCOM were an office holder within the meaning of that Part; and (b) a power of OFCOM to make subordinate legislation were excluded from section 69 of that Act to the extent only that it is exercisable by statutory instrument. (8) In this section “telephone numbers” has the same meaning as in Chapter 1 of Part 2.

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2 Transfer of functions of pre-commencement regulators

(1) As from such date as the Secretary of State may appoint for the coming into force of this section, the functions that are set out in Schedule 1 (functions of the Secretary of State and of the pre-commencement regulators) shall become functions of OFCOM in accordance with that Schedule. (2) References in any enactment to a person who is a person from whom functions are transferred by virtue of this section are to have effect, so far as necessary for the purposes of the transfers, as references to OFCOM. (3) The functions of OFCOM are to include the carrying out of the transferred functions, at times after the time when they become functions of OFCOM, in relation to anything occurring before that time. (4) The provisions of this section have effect subject to— (a) the modifications made by this Act of the enactments relating to the transferred functions; and (b) any express transitional or consequential provisions made by or under this Act in relation to those enactments.

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2A Statement of strategic priorities

(1) The Secretary of State may designate a statement for the purposes of this section if the requirements set out in section 2C (consultation and parliamentary procedure) are satisfied. (2) The statement is a statement prepared by the Secretary of State that sets out strategic priorities of Her Majesty's Government in the United Kingdom relating to— (a) telecommunications, (b) the management of the radio spectrum, and (c) postal services. (3) The statement may, among other things, set out particular outcomes identified with a view to achieving the strategic priorities. (4) This section does not restrict the Secretary of State's powers under any other provision of this Act or any other enactment. (5) A statement designated under subsection (1) must be published in such manner as the Secretary of State considers appropriate. (6) A statement designated under subsection (1) may be amended (including by replacing the whole or a part of the statement with new content) by a subsequent statement designated under that subsection, and this section and sections 2B and 2C apply in relation to any such subsequent statement as in relation to the original statement. (7) Except as provided by subsection (8), no amendment may be made under subsection (6) within the period of 5 years beginning with the day on which a statement was most recently designated under subsection (1). (8) An earlier amendment may be made under subsection (6) if— (a) since that day— (i) a Parliamentary general election has taken place, or (ii) there has been a significant change in the policy of Her Majesty's government affecting any matter mentioned in subsection (2)(a), (b) or (c), or (b) the Secretary of State considers that the statement, or any part of it, conflicts with any of OFCOM's general duties (within the meaning of section 3).

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2B Duties of OFCOM in relation to strategic priorities

(1) This section applies where a statement has been designated under section 2A(1). (2) OFCOM must have regard to the statement when carrying out— (a) their functions relating to telecommunications, (b) their functions under the enactments relating to the management of the radio spectrum, and (c) their functions relating to postal services. (3) OFCOM must within the period of 40 days beginning with the day on which the statement is designated, or such longer period as the Secretary of State may allow— (a) explain in writing what they propose to do in consequence of the statement, and (b) publish a copy of that explanation in such manner as OFCOM consider appropriate. (4) OFCOM must, as soon as practicable after the end of— (a) the period of 12 months beginning with the day on which the first statement is designated under section 2A(1), and (b) every subsequent period of 12 months, publish a review of what they have done during the period in question in consequence of the statement.

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2C Consultation and parliamentary procedure

(1) This section sets out the requirements that must be satisfied in relation to a statement before the Secretary of State may designate it under section 2A. (2) The Secretary of State must consult the following on a draft of the statement— (a) OFCOM, and (b) such other persons as the Secretary of State considers appropriate. (3) The Secretary of State must allow OFCOM a period of at least 40 days to respond to any consultation under subsection (2)(a). (4) After that period has ended the Secretary of State— (a) must make any changes to the draft that appear to the Secretary of State to be necessary in view of responses to the consultation, and (b) must then lay the draft before Parliament. (5) The Secretary of State must then wait until the end of the 40-day period and may not designate the statement if, within that period, either House of Parliament resolves not to approve it. (6) “The 40-day period” is the period of 40 days beginning with the day on which the draft is laid before Parliament (or, if it is not laid before each House on the same day, the later of the days on which it is laid). (7) When calculating the 40-day period, ignore any period during which Parliament is dissolved or prorogued or during which both Houses are adjourned for more than 4 days.

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3 General duties of OFCOM

(1) It shall be the principal duty of OFCOM, in carrying out their functions— (a) to further the interests of citizens in relation to communications matters; and (b) to further the interests of consumers in relevant markets, where appropriate by promoting competition. (2) The things which, by virtue of subsection (1), OFCOM are required to secure in the carrying out of their functions include, in particular, each of the following— (a) the optimal use for wireless telegraphy of the electro-magnetic spectrum; (b) the availability throughout the United Kingdom of a wide range of electronic communications services; (c) the availability throughout the United Kingdom of a wide range of television and radio services which (taken as a whole) are both of high quality and calculated to appeal to a variety of tastes and interests; (d) the maintenance of a sufficient plurality of providers of different television and radio services; (e) the application, in the case of all television and radio services, of standards that provide adequate protection to members of the public from the inclusion of offensive and harmful material in such services; (f) the application, in the case of all television and radio services, of standards that provide adequate protection to members of the public and all other persons from both— (i) unfair treatment in programmes included in such services; and (ii) unwarranted infringements of privacy resulting from activities carried on for the purposes of such services. (g) the adequate protection of citizens from harm presented by content on regulated services, through the appropriate use by providers of such services of systems and processes designed to reduce the risk of such harm. (3) In performing their duties under subsection (1), OFCOM must have regard, in all cases, to— (a) the principles under which regulatory activities should be transparent, accountable, proportionate, consistent and targeted only at cases in which action is needed; and (b) any other principles appearing to OFCOM to represent the best regulatory practice. (4) OFCOM must also have regard, in performing those duties, to such of the following as appear to them to be relevant in the circumstances— (a) the desirability of promoting the fulfilment of the public service remit for television in the United Kingdom (as defined in section 264); (b) the desirability of promoting competition in relevant markets; (c) (subject to subsection (5A)) the desirability of promoting and facilitating the development and use of effective forms of self-regulation; (d) the desirability of encouraging investment and innovation in relevant markets; (e) the desirability of encouraging the availability and use of high speed data transfer services throughout the United Kingdom; (ea) the desirability of ensuring the security and availability of public electronic communications networks and public electronic communications services; (eb) the desirability of ensuring that relevant markets facilitate end-to-end connectivity in the interests of consumers in those markets; (f) the different needs and interests, so far as the use of the electro-magnetic spectrum for wireless telegraphy is concerned, of all persons who may wish to make use of it; (g) the need to secure that the application in the case of television and radio services of standards falling within subsection (2)(e) and (f) is in the manner that best guarantees an appropriate level of freedom of expression; (h) the vulnerability of children and of others whose circumstances appear to OFCOM to put them in need of special protection; (i) the needs of persons with disabilities, of the elderly and of those on low incomes; (j) the desirability of preventing crime and disorder; (k) the opinions of consumers in relevant markets and of members of the public generally; (l) the different interests of persons in the different parts of the United Kingdom, of the different ethnic communities within the United Kingdom and of persons living in rural and in urban areas; (m) the extent to which, in the circumstances of the case, the furthering or securing of the matters mentioned in subsections (1) and (2) is reasonably practicable. (4A) In performing their duties under subsection (1) in relation to matters to which subsection (2)(g) is relevant, OFCOM must have regard to such of the following as appear to them to be relevant in the circumstances— (a) the risk of harm to citizens presented by regulated services; (b) the need for a higher level of protection for children than for adults; (c) the need for it to be clear to providers of regulated services how they may comply with their duties set out in Chapter 2, 3, 4 or 5 of Part 3, Chapter 1, 3 or 4 of Part 4, or Part 5 of the Online Safety Act 2023; (d) the need to exercise their functions so as to secure that providers of regulated services may comply with such duties by taking measures, or using measures, systems or processes, which are (where relevant) proportionate to— (i) the size or capacity of the provider in question, and (ii) the level of risk of harm presented by the service in question, and the severity of the potential harm; (e) the desirability of promoting the use by providers of regulated services of technologies which are designed to reduce the risk of harm to citizens presented by content on regulated services; (f) the extent to which providers of regulated services demonstrate, in a way that is transparent and accountable, that they are complying with their duties set out in Chapter 2, 3, 4 or 5 of Part 3, Chapter 1, 3 or 4 of Part 4, or Part 5 of the Online Safety Act 2023. (5) In performing their duty under this section of furthering the interests of consumers, OFCOM must have regard, in particular, to the interests of those consumers in respect of choice, price, quality of service and value for money. (5A) Subsection (4)(c) does not apply in relation to the carrying out of any of OFCOM’s online safety functions. (6) Where it appears to OFCOM, in relation to the carrying out of any of the functions mentioned in section 4(1), that any of their general duties conflict with one or more of their duties under sections 4, 24 and 25, priority must be given to their duties under those sections. (6A) Where it appears to OFCOM, in relation to the carrying out of any of their functions in relation to postal services, that any of their general duties conflict with their duty under section 29 of the Postal Services Act 2011 (duty to secure provision of universal postal service), priority must be given to their duty under that section. (6ZA) Where it appears to OFCOM, in relation to the carrying out of any of their online safety functions, that any of their general duties conflict with their duty under section 24, priority must be given to their duty under that section. (7) Where it appears to OFCOM that any of their general duties conflict with each other in a particular case, they must secure that the conflict is resolved in the manner they think best in the circumstances. (8) Where OFCOM resolve a conflict in an important case between their duties under paragraphs (a) and (b) of subsection (1), they must publish a statement setting out— (a) the nature of the conflict; (b) the manner in which they have decided to resolve it; and (c) the reasons for their decision to resolve it in that manner. (9) Where OFCOM are required to publish a statement under subsection (8), they must— (a) publish it as soon as possible after making their decision but not while they would (apart from a statutory requirement to publish) be subject to an obligation not to publish a matter that needs to be included in the statement; and (b) so publish it in such manner as they consider appropriate for bringing it to the attention of the persons who, in OFCOM’s opinion, are likely to be affected by the matters to which the decision relates. (10) Every report under paragraph 12 of the Schedule to the Office of Communications Act 2002 (c. 11) (OFCOM’s annual report) for a financial year must contain a summary of the manner in which, in that year, OFCOM resolved conflicts arising in important cases between their general duties. (11) A case is an important case for the purposes of subsection (8) or (10) only if— (a) it involved one or more of the matters mentioned in subsection (12); or (b) it otherwise appears to OFCOM to have been of unusual importance. (12) Those matters are— (a) a major change in the activities carried on by OFCOM; (b) matters likely to have a significant impact on persons carrying on businesses in any of the relevant markets; or (c) matters likely to have a significant impact on the general public in the United Kingdom or in a part of the United Kingdom. (13) This section is subject to sections 370(11) and 371(11) of this Act and to section 119A(4) of the Enterprise Act 2002 (c. 40) (which applies to functions conferred on OFCOM by Chapter 2 of Part 5 of this Act). (14) In this section— “citizens” means all members of the public in the United Kingdom; “communications matters” means the matters in relation to which OFCOM have functions; “content on regulated services” means— regulated user-generated content present on regulated services, search content of regulated services, fraudulent advertisements present on regulated services, and regulated provider pornographic content present on regulated services; “end-to-end connectivity” has the meaning given by section 74(3); “general duties”, in relation to OFCOM, means— their duties under subsections (1) to (5); and the duty which, under section 107(5), is to rank equally for the purposes of subsections (6) and (7) with their duties under this section; “online safety functions” has the meaning given by section 235 of the Online Safety Act 2023, except that it does not include OFCOM’s general duties; “relevant markets” means markets for any of the services, facilities, apparatus or directories in relation to which OFCOM have functions. (15) In this section the following terms have the same meaning as in the Online Safety Act 2023— “content” (see section 236 of that Act); “fraudulent advertisement” (see sections 38 and 39 of that Act); “harm” (see section 234 of that Act); “provider”, in relation to a regulated service (see section 226 of that Act); “regulated user-generated content” (see section 55 of that Act); “regulated provider pornographic content” (see section 79 of that Act); “regulated service” (see section 4 of that Act); “search content” (see section 57 of that Act).

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4 Duties in relation to certain regulatory functions

(1) This section applies to the following functions of OFCOM— (a) their functions under Chapter 1 of Part 2; (b) their functions under the enactments relating to the management of the radio spectrum; (c) their functions under Chapter 3 of Part 2 in relation to disputes referred to them under section 185; (d) their functions under sections 24 and 25 so far as they relate to information required for purposes connected with matters in relation to which functions specified in this subsection are conferred on OFCOM; and (e) their functions under section 26 so far as they are carried out for the purpose of making information available to persons mentioned in subsection (2)(a) to (c) of that section. (2) It shall be the duty of OFCOM, in carrying out any of those functions, to act in accordance with the six requirements set out in the following provisions of this section. (3) The first ... requirement is a requirement to promote competition— (a) in relation to the provision of electronic communications networks and electronic communications services; (b) in relation to the provision and making available of services and facilities that are provided or made available in association with the provision of electronic communications networks or electronic communications services; and (c) in relation to the supply of directories capable of being used in connection with the use of electronic communications networks or electronic communications services. (4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (5) The second requirement is a requirement to promote the interests of all members of the public in the United Kingdom. (6) The third requirement is a requirement to take account of the desirability of OFCOM’s carrying out their functions in a manner which, so far as practicable, does not favour— (a) one form of electronic communications network, electronic communications service or associated facility; or (b) one means of providing or making available such a network, service or facility, over another. (6A) The third requirement does not apply to— (a) the imposition, in relation to a wireless telegraphy licence, of a limitation of a kind falling within section 9ZA(1) of the Wireless Telegraphy Act 2006; or (b) the review, variation or removal of such a limitation. (7) The fourth requirement is a requirement to encourage, to such extent as OFCOM consider appropriate for the purpose mentioned in subsection (8), the provision of network access and service interoperability. (8) That purpose is the purpose of securing— (a) efficiency and sustainable competition ...; ... (aa) efficient investment and innovation; and (b) the maximum benefit for the persons who are customers of communications providers and of persons who make associated facilities available. (9) The fifth requirement is a requirement to encourage such compliance with the standards mentioned in subsection (10) as is necessary for— (a) facilitating service interoperability; (aa) facilitating end-to-end connectivity; (ab) facilitating the changing by end-users of their communications provider; (ac) facilitating the retention by end-users of their telephone numbers after a change of communications provider; and (b) securing freedom of choice for the customers of communications providers. (10) Those standards are— (a) standards or specifications from time to time drawn up and published by the European Commission in accordance with Article 17 of the Framework Directive or Article 39 of the EECC Directive (whether before or after IP completion day); (b) the standards and specifications from time to time adopted by— (i) the European Committee for Standardisation; (ii) the European Committee for Electrotechnical Standardisation; and (iii) the European Telecommunications Standards Institute; and (c) the international standards and recommendations from time to time adopted by— (i) the International Telecommunication Union; (ii) the International Organisation for Standardisation; ... (iia) the European Conference of Postal and Telecommunications Administrations; and (iii) the International Electrotechnical Committee. (10A) The sixth requirement is a requirement to promote connectivity and access to very high capacity networks by members of the public and businesses in the United Kingdom. (11) Where it appears to OFCOM that any of the six requirements in this section conflict with each other, they must secure that the conflict is resolved in the manner they think best in the circumstances. (12) In this section— ... “end-to-end connectivity” has the meaning given by section 74(3); “network access” and “service interoperability” each has the same meaning as in Chapter 1 of Part 2. “telephone number” has the meaning given by section 56(5). (12A) In this Act “very high capacity network” means an electronic communications network which— (a) consists wholly of optical fibre elements at least up to the distribution point at the serving location; or (b) is capable of delivering, under usual peak-time conditions, network performance that, in OFCOM’s opinion, is similar, in terms of available downlink and uplink bandwidth, resilience, error-related parameters and latency and its variation, to the network performance of a network falling within paragraph (a). (12B) For the purposes of subsection (12A)(b), network performance can be considered similar regardless of whether the end-user experience varies due to the inherently different characteristics of the medium by which the network ultimately connects with the network termination point. (13) In this section and sections 4A and 5, “the Framework Directive” means Directive 2002/21/EC of the European Parliament and of the Council on a common regulatory framework for electronic communications networks and services, as amended by Directive 2009/140/EC of the European Parliament and of the Council.

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4A ... European Commission recommendations for harmonisation

(1) This section applies to the following functions of OFCOM— (a) their functions under Chapter 1 of Part 2; (b) their functions under the enactments relating to the management of the radio spectrum; (c) their functions under Chapter 3 of Part 2 in relation to disputes referred to them under section 185; (d) their functions under sections 24 and 25 so far as they relate to information required for purposes connected with matters in relation to which functions specified in this subsection are conferred on OFCOM; and (e) their functions under section 26 so far as they are carried out for the purpose of making information available to persons mentioned in subsection (2)(a) to (c) of that section. (2) In carrying out those functions, OFCOM may take account of recommendations issued by the European Commission under Article 19(1) of the Framework Directive or Article 38(1) of the EECC Directive (including recommendations issued before the coming into force of this section or after IP completion day) if the recommendations appear to OFCOM to be relevant to those functions. (3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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5 Directions in respect of networks and spectrum functions

(1) This section applies to the following functions of OFCOM— (a) their functions under Part 2; and (b) their functions under the enactments relating to the management of the radio spectrum that are not contained in that Part. (2) It shall be the duty of OFCOM to carry out those functions in accordance with such general or specific directions as may be given to them by the Secretary of State. (3) The Secretary of State’s power to give directions under this section shall be confined to a power to give directions for one or more of the following purposes— (a) in the interests of national security; (b) in the interests of relations with the government of a country or territory outside the United Kingdom; (c) for the purpose of securing compliance with international obligations of the United Kingdom; (d) in the interests of the safety of the public or of public health. (3A) The Secretary of State may not give a direction under this section in respect of a function that Article 3(3a) of the Framework Directive would have required OFCOM to exercise without seeking or taking instructions from any other body. (4) The Secretary of State is not entitled by virtue of any provision of this section to direct OFCOM to suspend or restrict— (a) a person’s entitlement to provide an electronic communications network or electronic communications service; or (b) a person’s entitlement to make available associated facilities. (4A) Before giving a direction under this section, the Secretary of State must take due account of the desirability of not favouring— (a) one form of electronic communications network, electronic communications service or associated facility, or (b) one means of providing or making available such a network, service or facility, over another. (5) The Secretary of State must publish a direction under this section in such manner as appears to him to be appropriate for bringing it to the attention of the persons who, in his opinion, are likely to be affected by it. (6) The Secretary of State is not required by subsection (5) to publish a direction, and he may exclude matter from a direction he does publish, if he considers the publication of the direction or matter to be— (a) against the interests of national security; or (b) against the interests of relations with the government of a country or territory outside the United Kingdom. (7) Subsection (4) does not affect the Secretary of State’s powers under section 132.

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6 Duties to review regulatory burdens

(1) OFCOM must keep the carrying out of their functions under review with a view to securing that regulation by OFCOM does not involve— (a) the imposition of burdens which are unnecessary; or (b) the maintenance of burdens which have become unnecessary. (2) In reviewing their functions under this section (except their online safety functions) it shall be the duty of OFCOM— (a) to have regard to the extent to which the matters which they are required under section 3 to further or to secure are already furthered or secured, or are likely to be furthered or secured, by effective self-regulation; and (b) in the light of that, to consider to what extent it would be appropriate to remove or reduce regulatory burdens imposed by OFCOM. (3) In determining for the purposes of this section whether procedures for self-regulation are effective OFCOM must consider, in particular— (a) whether those procedures are administered by a person who is sufficiently independent of the persons who may be subjected to the procedures; and (b) whether adequate arrangements are in force for funding the activities of that person in relation to those procedures. (4) OFCOM must, from time to time, publish a statement setting out how they propose, during the period for which the statement is made, to secure that regulation by OFCOM does not involve the imposition or maintenance of unnecessary burdens. (5) The first statement to be published under this section— (a) must be published as soon as practicable after the commencement of this section; and (b) shall be a statement for the period of twelve months beginning with the day of its publication. (6) A subsequent statement— (a) must be published during the period to which the previous statement related; and (b) must be a statement for the period of twelve months beginning with the end of the previous period. (7) It shall be the duty of OFCOM, in carrying out their functions at times during a period for which a statement is in force under this section, to have regard to that statement. (8) OFCOM may, if they think fit, revise a statement under this section at any time before or during the period for which it is made. (9) Where OFCOM revise a statement, they must publish the revision as soon as practicable. (10) The publication under this section of a statement, or of a revision of a statement, must be in such manner as OFCOM consider appropriate for bringing it to the attention of the persons who, in their opinion, are likely to be affected by the matters to which it relates. (11) In this section “online safety functions” has the same meaning as in section 3.

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7 Duty to carry out impact assessments

(1) This section applies where— (a) OFCOM are proposing to do anything for the purposes of, or in connection with, the carrying out of their functions; and (b) it appears to them that the proposal is important; but this section does not apply if it appears to OFCOM that the urgency of the matter makes it impracticable or inappropriate for them to comply with the requirements of this section. (2) Subject to subsection (2A), a proposal is important for the purposes of this section only if its implementation would be likely to do one or more of the following— (a) to involve a major change in the activities carried on by OFCOM; (b) to have a significant impact on persons carrying on businesses in the markets for any of the services, facilities, apparatus or directories in relation to which OFCOM have functions; or (c) to have a significant impact on the general public in the United Kingdom or in a part of the United Kingdom. (2A) A proposal to do any of the following is important for the purposes of this section— (a) to prepare a code of practice under section 41 of the Online Safety Act 2023; (b) to prepare amendments of such a code of practice; or (c) to prepare a code of practice as a replacement for such a code of practice. (3) Before implementing their proposal, OFCOM must either— (a) carry out and publish an assessment of the likely impact of implementing the proposal; or (b) publish a statement setting out their reasons for thinking that it is unnecessary for them to carry out an assessment. (4) An assessment under subsection (3)(a) must set out how, in OFCOM’s opinion, the performance of their general duties (within the meaning of section 3) is secured or furthered by or in relation to what they propose. (4A) An assessment under subsection (3)(a) that relates to a proposal mentioned in subsection (2A) must include an assessment of the likely impact of implementing the proposal on small businesses and micro businesses. (4B) An assessment under subsection (3)(a) that relates to a proposal to do anything else for the purposes of, or in connection with, the carrying out of OFCOM’s online safety functions (within the meaning of section 235 of the Online Safety Act 2023) must, so far as the proposal relates to such functions, include an assessment of the likely impact of implementing the proposal on small businesses and micro businesses. (5) An assessment carried out under this section— (a) may take such form, and (b) must relate to such matters, as OFCOM consider appropriate. (6) In determining the matters to which an assessment under this section should relate, OFCOM must have regard to such general guidance relating to the carrying out of impact assessments as they consider appropriate. (7) Where OFCOM publish an assessment under this section— (a) they must provide an opportunity of making representations to them about their proposal to members of the public and other persons who, in OFCOM’s opinion, are likely to be affected to a significant extent by its implementation; (b) the published assessment must be accompanied by a statement setting out how representations may be made; and (c) OFCOM are not to implement their proposal unless the period for making representations about it has expired and they have considered all the representations that were made in that period. (8) Where OFCOM are required (apart from this section)— (a) to consult about a proposal to which this section applies, or (b) to give a person an opportunity of making representations about it, the requirements of this section are in addition to, but may be performed contemporaneously with, the other requirements. (9) Every report under paragraph 12 of the Schedule to the Office of Communications Act 2002 (c. 11) (OFCOM’s annual report) must set out— (a) a list of the assessments under this section carried out during the financial year to which the report relates; and (b) a summary of the decisions taken during that year in relation to proposals to which assessments carried out in that year or previous financial years relate. (10) The publication of anything under this section must be in such manner as OFCOM consider appropriate for bringing it to the attention of the persons who, in OFCOM’s opinion, are likely to be affected if their proposal is implemented.

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8 Duty to publish and meet promptness standards

(1) It shall be the duty of OFCOM to publish a statement setting out the standards they are proposing to meet with respect to promptness in— (a) the carrying out of their different functions; and (b) the transaction of business for purposes connected with the carrying out of those functions. (2) This section does not require standards to be set out with respect to anything which (apart from this section) is required to be done by a time, or within a period, provided for by or under an enactment. (3) OFCOM may, if they think fit, at any time revise the statement for the time being in force under this section. (4) It shall be the duty of OFCOM— (a) in carrying out their functions, and (b) in transacting business for purposes connected with the carrying out of their functions, to have regard to the statement for the time being in force under this section. (5) Where OFCOM revise a statement under this section, they must publish the revision as soon as practicable. (6) The publication under this section of a statement, or of a revision of a statement, must be in such manner as OFCOM consider appropriate for bringing it to the attention of the persons who, in their opinion, are likely to be affected by the matters to which it relates. (7) OFCOM’s report under paragraph 12 of the Schedule to the Office of Communications Act 2002 (c. 11) (annual report) for each financial year must contain a statement by OFCOM summarising the extent to which they have complied during that year with the standards set out under this section.

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9 Secretary of State’s powers in relation to promptness standards

(1) Where the Secretary of State considers that the statement published by OFCOM under section 8 is not adequate for securing that they meet satisfactory promptness standards, he may give them a notification to that effect. (2) If the period of three months after the date of the giving of a notification under subsection (1) expires without OFCOM taking steps which the Secretary of State is satisfied remedy the situation, he may give them a direction under this section. (3) A direction under this section is one requiring OFCOM to issue a new or revised statement under section 8 in accordance with the direction. (4) Before giving a direction under this section, the Secretary of State must— (a) give OFCOM an opportunity of making representations to him about his proposed direction; and (b) have regard to any representations made to him by them. (5) Where the Secretary of State gives a direction to OFCOM under this section, he must publish a copy of it in such manner as he considers appropriate for bringing it to the attention of persons who, in his opinion, are likely to be affected by OFCOM’s promptness standards. (6) It shall be the duty of OFCOM to revise their statement under section 8 in accordance with any direction of the Secretary of State under this section. (7) In this section “promptness standards” means standards of promptness in— (a) the carrying out by OFCOM of their different functions; and (b) the transaction by them of business for purposes connected with the carrying out of those functions. (8) No notification is to be given under subsection (1) at any time in the period of twelve months beginning with the commencement of section 8.

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10 Duty to encourage availability of easily usable apparatus

(1) It shall be the duty of OFCOM to take such steps, and to enter into such arrangements, as appear to them calculated to encourage others to secure— (a) that domestic electronic communications apparatus is developed which is capable of being used with ease, and without modification, by the widest possible range of individuals (including those with disabilities); and (b) that domestic electronic communications apparatus which is capable of being so used is as widely available as possible for acquisition by those wishing to use it. (2) It shall be the duty of OFCOM from time to time to review whether they need to take further steps, or to enter into further arrangements, for the purpose of performing their duty under this section. (3) OFCOM must not do anything under this section that would be inconsistent with the ... requirements set out in section 4. (4) In this section “electronic communications apparatus” means apparatus that is designed or adapted for a use which consists of or includes the sending or receiving of communications or other signals that are transmitted by means of an electronic communications network. (5) For the purposes of this section electronic communications apparatus is domestic electronic communications apparatus except to the extent that it is designed or adapted for use solely for the purposes of, or in connection with, a business. (6) In this section “signal” includes— (a) anything comprising speech, music, sounds, visual images or communications or data of any description; and (b) signals serving for the impartation of anything between persons, between a person and a thing or between things, or for the actuation or control of apparatus.

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11 Duties to promote media literacy

(A1) In this section— (a) subsection (1) imposes duties on OFCOM which apply in relation to material published by means of the electronic media (including by means of regulated services), and (b) subsections (1A) to (1E) expand on those duties, and impose further duties on OFCOM, in relation to regulated services only. (1) It shall be the duty of OFCOM to take such steps, and to enter into such arrangements, as appear to them calculated— (a) to bring about, or to encourage others to bring about, a better public understanding of the nature and characteristics of material published by means of the electronic media; (b) to bring about, or to encourage others to bring about, a better public awareness and understanding of the processes by which such material is selected, or made available, for publication by such means; (c) to bring about, or to encourage others to bring about, the development of a better public awareness of the available systems by which access to material published by means of the electronic media is or can be regulated; (d) to bring about, or to encourage others to bring about, the development of a better public awareness of the available systems by which persons to whom such material is made available may control what is received and of the uses to which such systems may be put; and (e) to encourage the development and use of technologies and systems for regulating access to such material, and for facilitating control over what material is received, that are both effective and easy to use. (1A) OFCOM must take such steps, and enter into such arrangements, as they consider most likely to be effective in heightening the public’s awareness and understanding of ways in which they can protect themselves and others when using regulated services, in particular by helping them to— (a) understand the nature and impact of harmful content and the harmful ways in which regulated services may be used, especially content and activity disproportionately affecting particular groups, including women and girls; (b) reduce their and others’ exposure to harmful content and to the use of regulated services in harmful ways, especially content and activity disproportionately affecting particular groups, including women and girls; (c) use or apply— (i) features included in a regulated service, including features mentioned in section 15(2) of the Online Safety Act 2023, and (ii) tools or apps, including tools such as browser extensions, so as to mitigate the harms mentioned in paragraph (b); (d) establish the reliability, accuracy and authenticity of content; (e) understand the nature and impact of disinformation and misinformation, and reduce their and others’ exposure to it; (f) understand how their personal information may be protected. (1B) OFCOM must take such steps, and enter into such arrangements, as they consider most likely to encourage the development and use of technologies and systems for supporting users of regulated services to protect themselves and others as mentioned in paragraph (a), (b), (c), (d) or (e) of subsection (1A), including technologies and systems which— (a) provide further context to users about content they encounter; (b) help users to identify, and provide further context about, content of democratic importance present on regulated user-to-user services; (c) signpost users to resources, tools or information raising awareness about how to use regulated services so as to mitigate the harms mentioned in subsection (1A)(b). (1C) OFCOM’s duty under subsection (1A) is to be performed in the following ways (among others)— (a) pursuing activities and initiatives, (b) commissioning others to pursue activities and initiatives, (c) taking steps designed to encourage others to pursue activities and initiatives, and (d) making arrangements for the carrying out of research (see section 14(6)(a)). (1D) OFCOM must draw up, and from time to time review and revise, a statement recommending ways in which others, including providers of regulated services, might develop, pursue and evaluate activities or initiatives relevant to media literacy in relation to regulated services. (1E) OFCOM must publish the statement and any revised statement in such manner as they consider appropriate for bringing it to the attention of the persons who, in their opinion, are likely to be affected by it. (2) In this section, references to the publication of anything by means of the electronic media are references to its being— (a) broadcast so as to be available for reception by members of the public or of a section of the public; or (b) distributed by means of an electronic communications network to members of the public or of a section of the public. (3) In this section and in section 11A, “regulated service” means— (a) a regulated user-to-user service, or (b) a regulated search service. “Regulated user-to-user service” and “regulated search service” have the same meaning as in the Online Safety Act 2023 (see section 4 of that Act). (4) In this section— (a) “content”, in relation to regulated services, means regulated user-generated content, search content or fraudulent advertisements; (b) the following terms have the same meaning as in the Online Safety Act 2023— “content of democratic importance” (see section 17 of that Act); “fraudulent advertisement” (see sections 38 and 39 of that Act); “harm” (see section 234 of that Act) (and “harmful” is to be interpreted consistently with that section); “provider” (see section 226 of that Act); “regulated user-generated content” (see section 55 of that Act); “search content” (see section 57 of that Act).

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11A Regulated services: media literacy strategy and media literacy statement

(1) OFCOM must prepare and publish a media literacy strategy within the period of one year beginning with the day on which the Online Safety Act 2023 is passed. (2) A media literacy strategy is a plan setting out how OFCOM propose to exercise their functions under section 11 in the period covered by the plan, which must be not more than three years. (3) In particular, a media literacy strategy must state OFCOM’s objectives and priorities for the period it covers. (4) Before the end of the period covered by a media literacy strategy, OFCOM must prepare and publish a media literacy strategy for a further period, ensuring that each successive strategy covers a period beginning immediately after the end of the last one. (5) In preparing or revising a media literacy strategy, OFCOM must consult such persons as they consider appropriate. (6) OFCOM’s annual report must contain a media literacy statement. (7) A media literacy statement is a statement by OFCOM— (a) summarising what they have done in the financial year to which the report relates in the exercise of their functions under section 11, and (b) assessing what progress has been made towards achieving the objectives and priorities set out in their media literacy strategy in that year. (8) A media literacy statement must include a summary and an evaluation of the activities and initiatives pursued or commissioned by OFCOM in the exercise of their functions under section 11 in the financial year to which the report relates. (9) The first annual report that is required to contain a media literacy statement is the report for the financial year during which OFCOM’s first media literacy strategy is published, and that first statement is to relate to the period from publication day until the end of that financial year. (10) But if OFCOM’s first media literacy strategy is published during the second half of a financial year— (a) the first annual report that is required to contain a media literacy statement is the report for the next financial year, and (b) that first statement is to relate to the period from publication day until the end of that financial year. (11) References in this section to OFCOM’s functions under section 11 are to those functions so far as they relate to regulated services. (12) In this section— “annual report” means OFCOM’s annual report under paragraph 12 of the Schedule to the Office of Communications Act 2002; “financial year” means a year ending with 31 March.

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12 Duty to establish and maintain Content Board

(1) It shall be the duty of OFCOM, in accordance with the following provisions of this section, to exercise their powers under paragraph 14 of the Schedule to the Office of Communications Act 2002 (c. 11) (committees of OFCOM) to establish and maintain a committee to be known as “the Content Board”. (2) The Content Board shall consist of— (a) a chairman appointed by OFCOM; and (b) such number of other members appointed by OFCOM as OFCOM think fit. (3) The chairman of the Content Board must be a non-executive member of OFCOM but is not to be the chairman of OFCOM. (4) At least one of the other members of the Content Board must also be a non-executive member of OFCOM other than the chairman of OFCOM. (5) In appointing persons to be members of the Content Board, OFCOM must secure that, for each of the following parts of the United Kingdom— (a) England, (b) Scotland, (c) Wales, and (d) Northern Ireland, there is a different member of the Board capable of representing the interests and opinions of persons living in that part of the United Kingdom. (6) In appointing a person for the purposes of subsection (5)(a), OFCOM must have regard to the desirability of ensuring that the person appointed is able to represent the interests and opinions of persons living in all the different regions of England. (7) The validity of any proceedings of the Content Board shall not be affected by any failure by OFCOM to comply with subsection (5) or (6). (8) It shall be the duty of OFCOM when appointing members of the Content Board to secure, so far as practicable, that a majority of the members of the Board (counting the chairman) consists of persons who are neither members nor employees of OFCOM. (9) The following shall be disqualified from being the chairman or another member of the Content Board— (a) governors and employees of the BBC; (b) members of the S4C Board and employees of S4C; and (c) members and employees of C4C. (10) Before appointing a person to be the chairman or another member of the Content Board, OFCOM must satisfy themselves that he will not have any financial or other interest which would be likely prejudicially to affect the carrying out by him of any of his functions as chairman or member of the Content Board. (11) A person is not to be taken to have such an interest by reason only that he is or will be a member or employee of OFCOM. (12) Every person whom OFCOM propose to appoint to be the chairman or another member of the Content Board, shall, whenever requested to do so by OFCOM, furnish OFCOM with any information they consider necessary for the performance of their duty under subsection (10). (13) In addition to paying remuneration and expenses under paragraph 14(4) of the Schedule to the Office of Communications Act 2002 (c. 11), OFCOM may— (a) pay to, or in respect of, any member of the Content Board who is not a member or employee of OFCOM, such sums by way of pensions, allowances or gratuities as OFCOM may determine; and (b) provide for the making of such payments to or in respect of any such member of the Content Board. (14) In subsection (13)— (a) the reference to pensions, allowances and gratuities includes a reference to similar benefits payable on death or retirement; and (b) the reference to providing for the payment of a pension, allowance or gratuity to, or in respect of, a person includes a reference to the making of payments towards the provision or payment of a pension, allowance or gratuity, or of any such similar benefits, to or in respect of that person.

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13 Functions of the Content Board

(1) The Content Board shall have such functions as OFCOM, in exercise of their powers under the Schedule to the Office of Communications Act 2002 (c. 11), may confer on the Board. (2) Subject to subsection (3A), the functions conferred on the Board must include, to such extent and subject to such restrictions and approvals as OFCOM may determine, the carrying out on OFCOM’s behalf of— (a) functions in relation to matters that concern the contents of anything which is or may be broadcast or otherwise transmitted by means of electronic communications networks; and (b) functions in relation to the promotion of public understanding or awareness of matters relating to the publication of matter by means of the electronic media. (3) In determining what functions to confer on the Content Board, OFCOM must have particular regard to the desirability of securing that the Board have at least a significant influence on decisions which— (a) relate to the matters mentioned in subsection (2); and (b) involve the consideration of different interests and other factors as respects different parts of the United Kingdom. (3A) OFCOM may, but need not, confer on the Content Board functions in relation to matters that concern the nature or kind of online content in relation to which OFCOM have functions under the Online Safety Act 2023 (see Parts 3 and 5 of that Act). (4) It shall be the duty of the Content Board to ensure, in relation to— (a) the carrying out of OFCOM’s functions under Part 3 of this Act, Parts 1 and 3 of the 1990 Act and Parts 1 and 2 of the 1996 Act, (b) the matters with respect to which functions are conferred on the Board, and (c) such other matters mentioned in subsection (2) as OFCOM may determine, that OFCOM are aware of the different interests and other factors which, in the Board’s opinion, need to be taken into account as respects the different parts of the United Kingdom in relation to the carrying out of OFCOM’s functions. (5) The power of OFCOM to determine the Content Board’s functions includes power to authorise the Board to establish committees and panels to advise the Board on the carrying out of some or all of the Board’s functions. (6) The power of OFCOM to authorise the establishment of a committee or panel by the Content Board includes power to authorise the establishment of a committee or panel that includes persons who are not members of the Board. (7) In this section references to the publication of anything by means of the electronic media are references to its being— (a) broadcast so as to be available for reception by members of the public or of a section of the public; or (b) distributed by means of an electronic communications network to members of the public or of a section of the public. (8) In this section references to “matters mentioned in subsection (2)” do not include references to the matters mentioned in subsection (3A).

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14 Consumer research

(1) OFCOM must make arrangements for ascertaining— (a) the state of public opinion from time to time about the manner in which electronic communications networks and electronic communications services are provided; (b) the state of public opinion from time to time about the manner in which associated facilities are made available; (c) the experiences of consumers in the markets for electronic communications services and associated facilities, in relation to the manner in which electronic communications networks and electronic communications services are provided and associated facilities made available; (d) the experiences of such consumers in relation to the handling, by communications providers and by persons making such facilities available, of complaints made to them by such consumers; (e) the experiences of such consumers in relation to the resolution of disputes with communications providers or with persons making associated facilities available; and (f) the interests and experiences of such consumers in relation to other matters that are incidental to, or are otherwise connected with, their experiences of the provision of electronic communications networks and electronic communications services or of the availability of associated facilities. (2) The matters to which the arrangements must relate do not include the incidence or investigation of interference (within the meaning of the Wireless Telegraphy Act 2006 ) with wireless telegraphy. (3) The matters to which the arrangements must relate do not (except so far as authorised or required by subsections (4) to (6)) include public opinion with respect to— (a) the contents of anything broadcast or otherwise published by means of an electronic communications network; or (b) the experiences or interests of consumers in any market for electronic communications services with respect to anything so broadcast or published. (4) OFCOM must make arrangements for ascertaining— (a) the state of public opinion from time to time concerning programmes included in television and radio services; (b) any effects of such programmes, or of other material published by means of the electronic media, on the attitudes or behaviour of persons who watch, listen to or receive the programmes or material; and (c) so far as necessary for the purpose mentioned in subsection (5), the types of programmes that members of the public would like to see included in television and radio services. (5) That purpose is the carrying out by OFCOM of their functions under Chapter 4 of Part 3 of this Act. (6) OFCOM must make arrangements for the carrying out of research into the following— (a) the matters mentioned in section 11(1) , (1A) and (1B); (b) matters relating to, or connected with, the setting of standards under section 319 of this Act; (c) matters relating to, or connected with, the observance of those standards by persons providing television and radio services; (d) matters relating to, or connected with, the prevention of unjust or unfair treatment in programmes included in such services; and (e) matters relating to, or connected with, the prevention of unwarranted infringements of privacy resulting from activities carried on for the purposes of such services. (6A) OFCOM must make arrangements for ascertaining— (a) the state of public opinion from time to time about the way in which postal services are provided; (b) the experiences of consumers in the markets for postal services, in relation to the way in which those services are provided; (c) the experiences of such consumers in relation to the handling, by persons providing postal services, of complaints made to them by such consumers; (d) the experiences of such consumers in relation to the resolution of disputes with persons providing postal services; (e) the interests and experiences of such consumers in relation to matters that are incidental to or otherwise connected with their experiences of the provision of postal services. (6B) OFCOM must make arrangements for ascertaining— (a) the state of public opinion from time to time concerning providers of regulated services and their manner of operating their services; (b) the experiences of United Kingdom users of regulated services in relation to their use of such services; (c) the experiences of United Kingdom users of regulated user-to-user services and regulated search services in relation to the handling of complaints made by them to providers of such services; and (d) the interests and experiences of United Kingdom users of regulated services in relation to matters that are incidental to or otherwise connected with their experiences of using such services. (6C) OFCOM’s report under paragraph 12 of the Schedule to the Office of Communications Act 2002 for each financial year must contain a statement by OFCOM about the research that has been carried out in that year under subsection (6B). (7) Arrangements made by OFCOM for the purposes of this section may include arrangements for the carrying out of research in one or more of the following ways— (a) by members or employees of OFCOM; (b) by the Content Board; (c) in accordance with arrangements made by that Board; (d) by persons who are neither members nor employees of OFCOM. (8) In this section references to the publication of anything by means of the electronic media are references to its being— (a) broadcast so as to be available for reception by members of the public or of a section of the public; or (b) distributed by means of an electronic communications network to members of the public or of a section of the public. (8A) In subsection (6B) the following terms have the same meaning as in the Online Safety Act 2023— “provider” (see section 226 of that Act); “regulated service”, “regulated user-to-user service” and “regulated search service” (see section 4 of that Act); “United Kingdom user” (see section 227 of that Act). (9) This section does not restrict OFCOM’s power to make any arrangements they consider to be incidental or conducive to the carrying out of any of their functions.

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15 Duty to publish and take account of research

(1) It shall be the duty of OFCOM— (a) to publish the results of any research carried out by them or on their behalf under section 14; and (b) to consider and, to such extent as they think fit, to take account of the results of such research in the carrying out of their functions. (2) OFCOM are not required under this section— (a) to publish any matter that is confidential in accordance with subsection (3) or (4); or (b) to publish anything that it would not be reasonably practicable to publish without disclosing such a matter. (3) A matter is confidential under this subsection if— (a) it relates specifically to the affairs of a particular body; and (b) publication of that matter would or might, in OFCOM’s opinion, seriously and prejudicially affect the interests of that body. (4) A matter is confidential under this subsection if— (a) it relates to the private affairs of an individual; and (b) publication of that matter would or might, in OFCOM’s opinion, seriously and prejudicially affect the interests of that individual. (5) The publication of research under this section must be in such manner as OFCOM consider appropriate.

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16 Consumer consultation

(1) It shall be the duty of OFCOM to establish and maintain effective arrangements for consultation about the carrying out of their functions with— (a) consumers in the markets for the services and facilities in relation to which OFCOM have functions; (b) consumers in the markets for apparatus used in connection with any such services or facilities (other than postal services) ; (c) consumers in the markets for directories capable of being used in connection with the use of an electronic communications network or electronic communications service. (2) The arrangements must include the establishment and maintenance of a panel of persons (in this Act referred to as “the Consumer Panel”) with the function of advising both— (a) OFCOM; and (b) such other persons as the Panel think fit. (3) The arrangements must secure that the matters about which the Consumer Panel are able to give advice include the interests of domestic and small business consumers in relation to the following matters— (a) the provision of electronic communications networks; (b) the provision and making available of the services and facilities mentioned in subsection (4); (c) the supply of apparatus designed or adapted for use in connection with a service or facility mentioned in subsection (4)(a) to (e) ; (d) the supply of directories capable of being used in connection with the use of an electronic communications network or electronic communications service; (e) the financial and other terms on which services or facilities mentioned in subsection (4) are provided or made available, or on which such apparatus or such a directory is supplied; (f) standards of service, quality and safety for such services, facilities, apparatus and directories; (g) the handling of complaints made by persons who are consumers in the markets for such services, facilities, apparatus or directories to the persons who provide the services or make the facilities available, or who are suppliers of the apparatus or directories; (h) the resolution of disputes between such consumers and the persons who provide such services or make such facilities available, or who are suppliers of such apparatus or directories; (i) the provision of remedies and redress in respect of matters that form the subject-matter of such complaints or disputes; (j) the information about service standards and the rights of consumers that is made available by persons who provide or make available such services or facilities, or who are suppliers of such apparatus or directories; (k) any other matter appearing to the Panel to be necessary for securing effective protection for persons who are consumers in the markets for any such services, facilities, apparatus or directories. (4) Those services and facilities are— (a) electronic communications services; (b) associated facilities; (c) directory enquiry facilities; (d) a service consisting in the supply of information for use in responding to directory enquiries or of an electronic programme guide; ... (da) regulated services; (e) every service or facility not falling within any of the preceding paragraphs which is provided or made available to members of the public— (i) by means of an electronic communications network; and (ii) in pursuance of agreements entered into between the person by whom the service or facility is provided or made available and each of those members of the public. (f) postal services. (5) The matters about which the Consumer Panel are to be able to give advice do not include any matter that concerns the contents of anything which is or may be broadcast or otherwise transmitted by means of electronic communications networks. (5A) As regards OFCOM’s functions under the Online Safety Act 2023 in relation to regulated services— (a) the reference in subsection (5) to “the contents” of a thing includes a reference to specific pieces of online content, but (b) subsection (5) is not to be read as preventing the Consumer Panel from being able to give advice about any matter that more generally concerns— (i) different kinds of online content in relation to which OFCOM have functions under that Act (see Parts 3 and 5 of that Act), and (ii) the impact that different kinds of such content may have on United Kingdom users of regulated services. (6) The arrangements made by OFCOM under this section must also secure that the Consumer Panel are able, in addition to giving advice on the matters mentioned in subsection (3), to do each of the following— (a) at the request of OFCOM, to carry out research for OFCOM in relation to any of the matters in relation to which OFCOM have functions under section 14; (b) to make arrangements for the carrying out of research into such other matters appearing to the Panel to be relevant to the carrying out of the Panel’s functions as they think fit; (c) to give advice to OFCOM in relation to any matter referred to the Panel by OFCOM for advice; (d) to publish such information as the Panel think fit about the advice they give, about the carrying out of the Panel’s other functions and about the results of research carried out by them or on their behalf. (7) It shall be the duty of OFCOM, in the carrying out of their functions, to consider and, to such extent as they think appropriate, to have regard to— (a) any advice given to OFCOM by the Consumer Panel; and (b) any results notified to OFCOM of any research undertaken by that Panel. (8) It shall also be the duty of OFCOM (subject to subsection (9))— (a) to provide the Consumer Panel with all such information as, having regard, in particular, to the need to preserve commercial confidentiality, OFCOM consider appropriate to disclose to the Panel for the purpose of enabling the Panel to carry out their functions; and (b) to provide the Panel with all such further information as the Panel may require. (9) OFCOM are not required to provide information by virtue of subsection (8)(b) if, having regard to— (a) the need to preserve commercial confidentiality, and (b) any other matters that appear to OFCOM to be relevant, it is reasonable for OFCOM to refuse to disclose it to the Panel. (10) It shall be the duty of OFCOM, in the case of any advice or opinion received from and published by the Panel which OFCOM propose to disregard in whole or in part, or with which OFCOM disagree in whole or in part— (a) to ensure that the Panel know OFCOM’s reasons for disregarding or disagreeing with the advice or opinion; and (b) to ensure that those reasons are or have been published in such manner as OFCOM consider appropriate for bringing them to the attention of persons who are aware of the Panel’s advice or opinion. (11) The Consumer Panel must— (a) as soon as practicable after the end of the period of twelve months beginning with the commencement of this section, and (b) as soon as practicable after the end of each subsequent period of twelve months, prepare a report on the carrying out of their functions in that period. (12) The Consumer Panel must publish each report— (a) as soon as practicable after its preparation is complete; and (b) in such manner as they consider appropriate. (12A) OFCOM’s report under paragraph 12 of the Schedule to the Office of Communications Act 2002 for each financial year must contain a statement by OFCOM about the arrangements for consultation that have been made in that year under this section, so far as the arrangements relate to regulated services. (13) In this section— “domestic and small business consumer” means a person who— is a consumer in the market for services or facilities mentioned in subsection (4) or for apparatus designed or adapted for use in connection with a service or facility mentioned in subsection (4)(a) to (e); but is neither— a communications provider or a person who makes associated facilities available or a provider of a regulated service; nor a person who is a consumer in the market in respect of an undertaking carried on by him for which more than ten individuals work (whether as employees or volunteers or otherwise); “electronic programme guide” means a service which consists of— the listing or promotion, or both the listing and the promotion, of some or all of the programmes included in any one or more programme services the providers of which are or include persons other than the provider of the guide; and a facility for obtaining access, in whole or in part, to the programme service or services listed or promoted in the guide. (14) In this section the following terms have the same meaning as in the Online Safety Act 2023— “provider”, in relation to a regulated service (see section 226 of that Act); “regulated service” (see section 4 of that Act); “United Kingdom user” (see section 227 of that Act).

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17 Membership etc. of the Consumer Panel

(1) The members of the Consumer Panel shall be appointed by OFCOM and shall comprise a chairman and such other members as OFCOM may determine. (2) The approval of the Secretary of State is required for the appointment of a person to be the chairman or to be another member of the Panel. (3) In appointing persons to be members of the Consumer Panel, OFCOM must secure that, for each of the following parts of the United Kingdom— (a) England, (b) Scotland, (c) Wales, and (d) Northern Ireland, there is a different member of the Panel capable of representing the interests and opinions of persons living in that part of the United Kingdom. (4) In appointing persons to be members of the Consumer Panel, OFCOM must secure, so far as practicable, that the Panel are able to give informed advice about matters referable to each of the following— (a) the interests of persons living in rural areas; (b) the interests of persons living in urban areas; (c) the interests of small businesses; (d) the interests of disadvantaged persons, persons with low incomes and persons with disabilities; and (e) the interests of the elderly. (4A) The Secretary of State may direct OFCOM to appoint as a member of the Consumer Panel a person specified by the Secretary of State who— (a) is an employee of the National Association of Citizens Advice Bureaux (“Citizens Advice”), and (b) is nominated for the purposes of this subsection by Citizens Advice after consultation with OFCOM. (4B) Only one person may, at any time, be a member of the Consumer Panel appointed in accordance with a direction under subsection (4A); but that does not prevent OFCOM appointing as a member of the Consumer Panel any person who is also an employee of Citizens Advice . (4BA) The Secretary of State may direct OFCOM to appoint as a member of the Consumer Panel a person specified by the Secretary of State who— (a) is an employee of the Scottish Association of Citizens Advice Bureaux (“Citizens Advice Scotland”) Citizens Advice Scotland, and (b) is nominated for the purposes of this subsection by Citizens Advice Scotland after consultation with OFCOM. (4BB) Only one person may, at any time, be a member of the Consumer Panel appointed in accordance with a direction under subsection (4BA); but that does not prevent OFCOM appointing as a member of the Consumer Panel any person who is also an employee of Citizens Advice Scotland. (4BC) The Secretary of State may direct OFCOM to appoint as a member of the Consumer Panel a person specified by the Secretary of State who— (a) is a member or a member of staff of Consumer Scotland, and (b) is nominated for the purposes of this subsection by Consumer Scotland after consultation with OFCOM. (4BD) Only one person may, at any time, be a member of the Consumer Panel appointed in accordance with a direction under subsection (4BC); but that does not prevent OFCOM appointing as a member of the Consumer Panel any person who is also a member or member of staff of Consumer Scotland. (4C) A person appointed in accordance with a direction under subsection (4A) or (4BA) ceases to be a member of the Consumer Panel— (a) on ceasing to be an employee of Citizens Advice or, as the case may be, Citizens Advice Scotland, or (b) if Citizens Advice or, as the case may be, Citizens Advice Scotland decide that the person is no longer to be on the Consumer Panel. (4D) A person appointed in accordance with a direction under subsection (4BC) ceases to be a member of the Consumer Panel— (a) on ceasing to be a member or, as the case may be, a member of staff of Consumer Scotland, or (b) if Consumer Scotland decides that the person is no longer to be on the Consumer Panel. (5) The validity of any proceedings of the Consumer Panel shall not be affected by any failure by OFCOM to comply with subsections (3) to (4A) , (4BA) and (4BC). (6) It shall be the duty of the Consumer Panel, in carrying out their functions, to have regard to the following interests— (a) the interests of persons from the different parts of the United Kingdom; and (b) the interests specified in subsection (4). (7) A person shall be disqualified from being the chairman or a member of the Consumer Panel if he is a member or employee of OFCOM. (8) The chairman and every member of the Consumer Panel— (a) shall be appointed for a fixed period specified in the terms of his appointment but shall be eligible for re-appointment at the end of that period; and (b) may at any time be removed from the Panel by a notice given by OFCOM with the approval of the Secretary of State. (9) OFCOM may pay to the chairman and to any other member of the Consumer Panel such remuneration and allowances as OFCOM consider appropriate.

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18 Committees and other procedure of the Consumer Panel

(1) The Consumer Panel may make such arrangements as they think fit for committees established by the Panel to give advice to them about matters relating to the carrying out of the Panel’s functions. (2) The Consumer Panel may make such other arrangements for regulating their own procedure, and for regulating the procedure of the committees established by them, as they think fit. (3) Those arrangements may include arrangements as to quorums and as to the making of decisions by a majority. (4) The committees established by the Panel may include committees the membership of which includes persons (including persons constituting a majority of the committee) who are not members of the Panel. (5) The membership of every committee established by the Consumer Panel must contain at least one person who is a member of the Panel. (6) Where a person who is not a member of the Consumer Panel is a member of a committee established by the Panel, OFCOM may pay to that person such remuneration and expenses as OFCOM may determine.

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19 Power to amend remit of Consumer Panel

(1) The Secretary of State may by order modify subsection (3) of section 16 so as to add to the matters about which the Consumer Panel are required to be able to give advice. (2) Before making an order under this section the Secretary of State must consult OFCOM and such other persons as he thinks fit. (3) No order is to be made containing provision authorised by this section unless a draft of the order has been laid before Parliament and approved by a resolution of each House. (4) The power to amend or revoke an order under this section does not include power to provide for a matter to cease to be a matter about which the Consumer Panel are required to be able to give advice.

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20 Advisory committees for different parts of the United Kingdom

(1) It shall be the duty of OFCOM, in accordance with the following provisions of this section, to exercise their powers under paragraph 14 of the Schedule to the Office of Communications Act 2002 (c. 11) (committees of OFCOM) to establish and maintain a committee for each of the following parts of the United Kingdom— (a) England; (b) Wales; (c) Scotland; and (d) Northern Ireland. (2) Each committee shall consist of— (a) a chairman appointed by OFCOM; and (b) such number of other members appointed by OFCOM as OFCOM think fit. (3) In appointing a person in accordance with this section to be a member of a committee, OFCOM must have regard to the desirability of ensuring that the person appointed is able to represent the interests and opinions, in relation to communications matters, of persons living in the part of the United Kingdom for which the committee has been established. (4) The function of each committee shall be to provide advice to OFCOM (including other committees established by OFCOM) about the interests and opinions, in relation to communications matters, of persons living in the part of the United Kingdom for which the committee has been established. (5) A committee established under this section may also, at the request of the Consumer Panel, provide advice about those interests and opinions to the Consumer Panel. (6) The consent of OFCOM is required for the giving of advice under subsection (5). (7) In this section “communications matters” has the same meaning as in section 3.

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21 Advisory committee on elderly and disabled persons

(1) It shall be the duty of OFCOM, in accordance with the following provisions of this section, to exercise their powers under paragraph 14 of the Schedule to the Office of Communications Act 2002 (c. 11) (committees of OFCOM) to establish and maintain a committee to provide the advice specified in this section. (2) The committee shall consist of— (a) a chairman appointed by OFCOM; and (b) such number of other members appointed by OFCOM as OFCOM think fit. (3) In appointing persons to be members of the committee, OFCOM must have regard to the desirability of ensuring that the members of the committee include— (a) persons who are familiar with the needs of the elderly; and (b) persons who are familiar with the needs of persons with disabilities. (4) The function of the committee shall be to provide advice to OFCOM (including other committees established by OFCOM) about the interests, in relation to communications matters, of— (a) the elderly; and (b) persons with disabilities. (5) The committee may also, at the request of the Consumer Panel, provide advice about those interests to the Consumer Panel. (6) The consent of OFCOM is required for the giving of advice under subsection (5). (7) In this section “communications matters” has the same meaning as in section 3.

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22 Representation on international and other bodies

(1) It shall be the duty of OFCOM to do, as respects the United Kingdom, such of the following things as they are required to do by the Secretary of State— (a) provide representation on behalf of Her Majesty’s Government in the United Kingdom on international and other bodies having communications functions; (b) become or serve as a member of an international or other body having such functions; (c) subscribe to such a body; (d) provide representation on behalf of Her Majesty’s Government in the United Kingdom at international meetings about communications. (2) OFCOM shall also have the power, if requested to do so by the Secretary of State, to do one or more of those things as respects any of the Channel Islands, the Isle of Man or a British overseas territory. (3) It shall be the duty of OFCOM to carry out their functions under this section in accordance with such general or specific directions as may be given to them by the Secretary of State. (4) The Secretary of State— (a) is not entitled to direct OFCOM to comply with a request made under subsection (2); but (b) may give directions about how OFCOM are to carry out any representative role that they undertake in accordance with such a request. (5) In this section— “communications functions” means— functions relating to the use of the electro-magnetic spectrum for wireless telegraphy; functions relating to the regulation of television or radio broadcasting or the provision of television and radio services ; ... functions relating to postal services; and any other function which relates to, or is connected with, a matter in respect of which OFCOM have functions; “international meetings about communications” means international meetings relating to, or to matters connected with, one or more of the following— the use of the electro-magnetic spectrum for wireless telegraphy; the regulation of television or radio broadcasting or of the provision of television and radio services; the regulation of postal services; any other matter in respect of which OFCOM have functions. (6) In relation to— (a) a part of the British Islands outside the United Kingdom, or (b) a British overseas territory, the references in subsection (5) to matters in respect of which OFCOM have functions include references to matters corresponding, in the case of that part of those Islands or of that territory, to matters in respect of which OFCOM’s functions are confined to the United Kingdom. (7) In subsection (5) “television or radio broadcasting” includes the provision by means other than broadcasting of services similar to those provided by television or radio broadcasts.

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23 Directions for international purposes in respect of broadcasting functions

(1) This section applies to— (a) OFCOM’s functions under the enactments relating to broadcasting; and (b) the matters in relation to which those functions are conferred. (2) It shall be the duty of OFCOM— (a) to carry out those functions in accordance with any general or specific directions given to them by the Secretary of State for the purpose mentioned in subsection (3); and (b) to carry out such other functions in relation to the matters to which this this section applies as they are required to carry out by any general or specific directions so given. (3) The Secretary of State is not to give a direction under this section except for the purpose of securing compliance, in relation to a matter to which this section applies, with an international obligation of the United Kingdom. (4) A direction under this section must be contained in an order made by the Secretary of State. (5) In this section “the enactments relating to broadcasting” means— (a) the 1990 Act; (b) the 1996 Act; (c) Part 3 of this Act; and (d) the other provisions of this Act so far as relating to the 1990 Act, the 1996 Act or that Part.

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24 Provision of information to the Secretary of State

(1) It shall be the duty of OFCOM to comply with a direction by the Secretary of State to provide him with information falling within subsection (2). (2) The information that may be the subject of a direction under this section is any information reasonably required by the Secretary of State for the purpose of enabling him to secure compliance with an international obligation of the United Kingdom. (3) Information that is required to be provided by a direction under this section must be provided in such manner and at such times as may be required by the direction.

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24A Provision of information before publication

(1) OFCOM must provide the Secretary of State, at least 24 hours before publication, with any information that they propose to publish. (2) If exceptional circumstances make it impracticable to provide the information to the Secretary of State 24 hours before publication it must instead be provided to the Secretary of State as long before publication as is practicable. (3) Subsections (1) and (2) have effect in any particular case subject to any agreement made between the Secretary of State and OFCOM in that case. (4) The Secretary of State may by regulations specify descriptions of information in relation to which the duty under subsection (1) does not apply. (5) Before making regulations under subsection (4), the Secretary of State must consult OFCOM. (6) Information provided to the Secretary of State under this section may not be disclosed by the Secretary of State during the protected period, except to another Minister of the Crown. (7) A Minister of the Crown to whom the information is disclosed under subsection (6) may not disclose the information during the protected period to any other person. (8) A Minister of the Crown may not make any representations to OFCOM during the protected period that specify or describe changes that the Minister considers should be made to information that has been provided under this section when it is published. (9) In this section— “the protected period”, in relation to information provided to the Secretary of State under this section, means the period beginning with the provision of the information and ending when either of the following occurs— OFCOM publish the information; OFCOM inform the Secretary of State that they consent to the disclosure of the information; “Minister of the Crown” has the same meaning as in the Ministers of the Crown Act 1975.

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24B Provision of information to assist in formulation of policy

(1) OFCOM may provide the Secretary of State with any information that they consider may assist the Secretary of State in the formulation of policy. (2) Information with respect to a particular business that has been obtained in the exercise of a power conferred by— (a) this Act, (b) the 1990 Act, (c) the 1996 Act, (d) the Wireless Telegraphy Act 2006, ... (e) Part 3 of the Postal Services Act 2011, or (f) the Online Safety Act 2023, is not, so long as the business continues to be carried on, to be provided to the Secretary of State under this section without the consent of the person for the time being carrying on that business. (3) But subsection (2) does not prevent OFCOM providing the Secretary of State with any information that they consider may assist the Secretary of State in the formulation of policy in relation to the security of public electronic communications networks or public electronic communications services. (4) Subsection (2) does not apply to information— (a) obtained by OFCOM— (i) in the exercise of a power conferred by section 100 of the Online Safety Act 2023 for the purpose mentioned in subsection (6)(c) of that section (information in connection with a consultation about a threshold figure for the purposes of charging fees under that Act), or (ii) in the exercise of a power conferred by section 175(5) of that Act (information in connection with circumstances presenting a threat), and (b) reasonably required by the Secretary of State.

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25 Information requested by EU bodies

(1) This section applies if— (a) the European Commission or BEREC requests OFCOM to provide it with information for the purpose of enabling it to perform any of its functions in relation to electronic communications networks, electronic communications services or associated facilities; and (b) the information is information obtained by OFCOM in the course of carrying out any of their functions under— (i) Part 2; ... (ii) the enactments relating to the management of the radio spectrum that are not contained in that Part ; or (iii) any other enactment relating to the regulation of electronic communications networks and electronic communications services. (2) OFCOM may comply with the request if and to the extent that— (a) they consider it appropriate to do so in connection with their functions, and (b) in the case of information relating to a particular business, they are satisfied that arrangements exist for preserving confidentiality. (3) If information provided to the European Commission or BEREC under this section has been obtained by OFCOM from a person who is or, at the time the information was obtained from him, was— (a) a communications provider, or (b) a person making associated facilities available, OFCOM must notify him that they have provided the information to the Commission or, as the case may be, to BEREC. (4) It shall be for OFCOM to determine the manner in which a notification is given under subsection (3).

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26 Publication of information and advice for consumers etc.

(1) OFCOM must arrange for the publication of such information and advice about matters in relation to which they have functions as it appears to them to be appropriate to make available to the persons mentioned in subsection (2). (2) Those persons are— (a) the customers of communications providers; (b) the customers of persons who make associated facilities available; (ba) any person affected by the application of the electronic communications code (within the meaning of section 106(1)); (c) persons who use electronic communications networks, electronic communications services or associated facilities; ... (d) persons to whom radio and television services are provided or who are otherwise able or likely to take advantage of any of those services. (da) United Kingdom users of regulated services; (e) the customers of persons who provide postal services. (2A) In subsection (2)(e) the reference to customers of persons who provide postal services includes— (a) persons who wish to be provided with such services, (b) persons who are likely to seek to be provided with such services, and (c) addressees. (3) In arranging for the publication of information or advice under this section, OFCOM must have regard to the need to exclude from publication, so far as that is practicable, the matters which are confidential in accordance with subsections (4) and (5). (4) A matter is confidential under this subsection if— (a) it relates specifically to the affairs of a particular body; and (b) publication of that matter would or might, in OFCOM’s opinion, seriously and prejudicially affect the interests of that body. (5) A matter is confidential under this subsection if— (a) it relates to the private affairs of an individual; and (b) publication of that matter would or might, in OFCOM’s opinion, seriously and prejudicially affect the interests of that individual. (6) The publication of information or advice under this section must be in such manner as OFCOM consider appropriate. (7) In this section the following terms have the same meaning as in the Online Safety Act 2023— “regulated service” (see section 4 of that Act); “United Kingdom user” (see section 227 of that Act).

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27 Training and equality of opportunity

(1) It shall be the duty of OFCOM to take all such steps as they consider appropriate for promoting the development of opportunities for the training and retraining of persons— (a) for employment by persons providing television and radio services; and (b) for work in connection with the provision of such services otherwise than as an employee. (2) It shall be the duty of OFCOM to take all such steps as they consider appropriate for promoting equality of opportunity in relation to both— (a) employment by those providing television and radio services; and (b) the training and retraining of persons for such employment. (3) It shall also be the duty of OFCOM, in relation to such employment, training and retraining, to take all such steps as they consider appropriate for promoting the equalisation of opportunities for disabled persons. (4) The reference in subsection (2) to equality of opportunity is a reference to equality of opportunity— (a) between men and women; and (b) between persons of different racial groups. (5) In this section— “disabled” has the same meaning as in the Equality Act 2010 or, in Northern Ireland, the Disability Discrimination Act 1995 (c. 50); “racial group” has the same meaning as in the Race Relations Act 1976 (c. 74) Equality Act 2010 or, in Northern Ireland, the Race Relations (Northern Ireland) Order 1997 (S.I. 1997/869 (N.I. 6)). (6) The Secretary of State may by order amend subsection (4) by adding any other form of equality of opportunity that he considers appropriate. (7) No order is to be made containing provision authorised by subsection (6) unless a draft of the order has been laid before Parliament and approved by a resolution of each House.

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28 General power to charge for services

(1) OFCOM may provide a service to which this section applies to any person on such terms as to the making of payments to OFCOM— (a) as they may determine in advance; or (b) as may be agreed between that person and OFCOM. (2) This section applies to a service which is provided by OFCOM to a person in the course of carrying out their functions and is neither— (a) a service which OFCOM are under a duty to provide to that person; nor (b) one in respect of which express provision is made by or under an enactment for authorising or forbidding the payment of fees or charges. (3) In this section references to providing a service to a person include references to a service consisting in— (a) the giving of advice to that person; (b) the entry of his particulars in a register or other record kept by OFCOM otherwise than in pursuance of an express statutory duty to keep the register or record; or (c) the taking of steps for the purposes of determining whether to grant an application for an entry in a register or record so kept.

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28A International recognition of satellite frequency assignments: power to charge fees

(1) This section applies where functions conferred on OFCOM under section 22 include functions of the administration of the United Kingdom under the ITU Radio Regulations. (2) OFCOM may require any person to pay them a fee for doing satellite filing work at the request of that person. (3) In this section “satellite filing work” means anything connected with obtaining or maintaining international recognition under the ITU Radio Regulations of assignments (or changes in assignments) of radio frequencies to stations in satellite systems or satellite networks. (4) OFCOM may vary from time to time the amount of any fee set by them under this section. (5) OFCOM may not require a person to pay a fee under this section unless they have taken such steps as they consider appropriate to bring the fact that they charge the fee, and the amount of the fee, to the attention of those persons who, in their opinion, are likely to be required to pay it. (6) As soon as reasonably practicable after the end of each reporting year, OFCOM must publish a statement setting out— (a) the aggregate amount of the fees charged under this section that have been received by OFCOM during that year; (b) the aggregate amount of the fees charged under this section during that year which remain outstanding and are likely to be paid or recovered; and (c) the total cost to OFCOM of doing the requested satellite filing work they have done during that year. (7) If the total of the amounts set out in a statement under subsection (6)(a) and (b) exceeds the total cost set out under subsection (6)(c), OFCOM must take this into account with a view to securing that the aggregate amount of fees charged under this section in the following reporting year does not exceed the likely total cost to them of doing requested satellite filing work during that year. (8) In this section— “administration”, “assignment” (of a radio frequency), “station”, “satellite system” and “satellite network” have the same meanings as in the ITU Radio Regulations; “reporting year” means— the period beginning with the coming into force of this section and ending with the next 31st March, or any subsequent period of twelve months beginning with 1st April; “the ITU Radio Regulations” means the radio regulations of the International Telecommunication Union.

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29 Secretary of State guarantees for OFCOM borrowing

(1) The Secretary of State may guarantee— (a) the repayment of the principal of any borrowing by OFCOM; (b) the payment of interest on any such borrowing; and (c) the discharge of other financial obligations incurred by OFCOM in connection with any such borrowing. (2) The power of the Secretary of State to give a guarantee under this section is a power (subject to subsection (3)) to give it in such manner and on such conditions as he thinks fit. (3) The Secretary of State must not give a guarantee under this section if the aggregate of— (a) the amounts that he may be required to pay for fulfilling that guarantee, and (b) the amounts that he may be required to pay for fulfilling other guarantees previously given under this section and still in force, exceeds £5 million. (4) The Secretary of State may by order substitute another amount for the amount for the time being specified in subsection (3). (5) No order is to be made containing provision authorised by subsection (4) unless a draft of the order has been laid before Parliament and approved by a resolution of the House of Commons. (6) Immediately after a guarantee is given under this section, the Secretary of State must lay a statement of the guarantee before each House of Parliament. (7) Where any sum is paid by the Secretary of State under a guarantee given under this section, he must lay a statement relating to that sum before each House of Parliament as soon as practicable after the end of each of the financial years— (a) beginning with the one in which the sum is paid; and (b) ending with the one in which OFCOM’s liabilities under subsection (8) in respect of that sum are finally discharged. (8) If sums are paid by the Secretary of State in fulfilment of a guarantee given under this section OFCOM must pay him— (a) such amounts in or towards the repayment to him of those sums as he may direct; and (b) interest, at such rates as he may determine, on amounts outstanding under this subsection. (9) Payments to the Secretary of State under subsection (8) must be made at such times and in such manner as he may determine.

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30 Transfers of property etc. from pre-commencement regulators

(1) The Secretary of State may, by a direction to any of the pre-commencement regulators, require that regulator to make one or more schemes for the transfer from that regulator to OFCOM of such of the regulator’s property, rights and liabilities as may be specified or described in the direction. (2) Where a pre-commencement regulator is required to make a scheme, the scheme must be made by such date as may be specified in the direction. (3) Before making a scheme in pursuance of a direction under subsection (1), a pre-commencement regulator must consult OFCOM. (4) A pre-commencement regulator who makes a scheme in pursuance of a direction under subsection (1) shall submit that scheme to the Secretary of State for approval. (5) A scheme that is required to be so submitted shall have effect only if, and to the extent that, it is approved by the Secretary of State. (6) The Secretary of State, in approving a scheme, may do so subject to such modifications as he thinks fit. (7) Where the Secretary of State approves a scheme subject to modifications specified by him, it shall have effect with those modifications. (8) A scheme approved by the Secretary of State under this section shall come into force either— (a) if no time is appointed under paragraph (b), at the time when the approval is given; or (b) if the Secretary of State appoints a later time for the coming into force of the scheme (whether when approving the scheme or by subsequently varying a time appointed under this paragraph), at that later time. (9) Where a scheme is submitted to the Secretary of State under this section, he must— (a) consult OFCOM about any proposal of his to approve the scheme; and (b) consult both OFCOM and the pre-commencement regulator in question about any modifications subject to which he proposes to give his approval, or about any proposal of his to refuse approval. (10) The Secretary of State may, after consulting OFCOM, himself make a scheme for the transfer of property, rights and liabilities— (a) from a pre-commencement regulator to OFCOM; or (b) from himself to OFCOM; and such a scheme shall come into force on such day as the Secretary of State may appoint (whether in the scheme or subsequently). (11) The Secretary of State is not to make a scheme for the transfer of property, rights and liabilities from a pre-commencement regulator to OFCOM unless— (a) that regulator has failed to comply with a direction under subsection (1); or (b) that regulator has complied with such a direction by submitting a scheme to the Secretary of State that he has decided not to approve (with or without modifications). (12) Schedule 2 (which makes further provision about schemes under this section) shall have effect.

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31 Transitional functions and abolition of pre-commencement regulators

(1) It shall be the duty of the pre-commencement regulators to take all such steps as are necessary or expedient for ensuring that OFCOM are able effectively to carry out OFCOM’s functions from the time when they are vested in OFCOM. (2) The pre-commencement regulators, in taking those steps, must comply with every direction given to them by the Secretary of State. (3) The pre-commencement regulators and OFCOM shall each have a duty to provide the Secretary of State with all such information and assistance as he may require for the purposes of, or in connection with— (a) his power to give directions under subsection (1) of section 30; and (b) his powers and duties in relation to the approval and making of schemes under that section. (4) On such day as the Secretary of State may by order appoint— (a) the office of the Director General of Telecommunications shall be abolished; and (b) the Broadcasting Standards Commission, the Independent Television Commission and the Radio Authority shall cease to exist. (5) Section 54 of the Telecommunications Act 1984 (c. 12) (which provides for the establishment of advisory bodies) shall cease to have effect; and each of the bodies established under that section shall cease to exist on such day as the Secretary of State may by order appoint. (6) Different days may be appointed under this section for the Director General of Telecommunications and for each of the different bodies mentioned in subsections (4)(b) and (5).

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