Law

Digital Markets, Competition and Consumers Act 2024

United Kingdom · statute

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In force since 2026-10-29, as the publisher states.

Copy read on 2026-11-08. The page it was read from

Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.

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Contents: 342 provisions
  1. Title and introductory text
  2. 1 Overview
  3. 2 Designation of undertaking
  4. 3 Digital activities
  5. 4 Link to the United Kingdom
  6. 5 Substantial and entrenched market power
  7. 6 Position of strategic significance
  8. 7 The turnover condition
  9. 8 Turnover of an undertaking
  10. 9 Initial SMS investigations
  11. 10 Further SMS investigations
  12. 11 Procedure relating to SMS investigations
  13. 12 Closing an initial SMS investigation without a decision
  14. 13 Consultation on proposed decision
  15. 14 Outcome of SMS investigations
  16. 15 Notice requirements: decisions about whether to designate
  17. 16 Notice requirements: decisions to revoke a designation
  18. 17 Existing obligations
  19. 18 Designation period
  20. 19 Power to impose conduct requirements
  21. 20 Permitted types of conduct requirement
  22. 21 Content of notice imposing a conduct requirement
  23. 22 Revocation of conduct requirements
  24. 23 Transitional provision relating to conduct requirements etc
  25. 24 Consultation in relation to a conduct requirement
  26. 25 Duty to keep conduct requirements under review
  27. 26 Power to begin a conduct investigation
  28. 27 Consideration of representations
  29. 28 Closing a conduct investigation without making a finding
  30. 29 Countervailing benefits exemption
  31. 30 Notice of findings
  32. 31 Enforcement orders
  33. 32 Interim enforcement orders
  34. 33 Duration of enforcement orders
  35. 34 Revocation of enforcement orders
  36. 35 Duty to keep enforcement orders under review
  37. 36 Commitments
  38. 37 Duty to keep commitments under review
  39. 38 Power to adopt final offer mechanism
  40. 39 Collective submissions
  41. 40 Final offer mechanism
  42. 41 Final offers: outcome
  43. 42 Final offer orders: supplementary
  44. 43 Decision not to make final offer order
  45. 44 Duration and revocation of final offer orders
  46. 45 Duty to keep final offer orders under review
  47. 46 Power to make pro-competition interventions
  48. 47 Power to begin a PCI investigation etc
  49. 48 Procedure relating to PCI investigations
  50. 49 Consultation on proposed PCI decision
  51. 50 PCI decision
  52. 51 Pro-competition orders
  53. 52 Replacement of pro-competition orders
  54. 53 Duration and revocation etc of pro-competition orders
  55. 54 Consultation
  56. 55 Duty to review pro-competition orders etc
  57. 56 Commitments
  58. 57 Duty to report possible mergers etc
  59. 58 Qualifying status
  60. 59 Value of consideration
  61. 60 Content of report etc
  62. 61 Application of the duty to report etc
  63. 62 Acceptance of report
  64. 63 Delay to possible mergers etc
  65. 64 Timing of a reportable event
  66. 65 Authorisation for one person to act for another
  67. 66 Applications for review of decisions relating to mergers
  68. 67 Regulations about duty to report
  69. 68 Duty to keep compliance under review
  70. 69 Power to require information
  71. 70 Requirement to name a senior manager
  72. 71 Power of access
  73. 72 Power to interview
  74. 73 Use of interview statements in prosecution
  75. 74 Power to enter business premises without a warrant
  76. 75 Power to enter premises under a warrant
  77. 76 Power to enter premises under a warrant: supplementary
  78. 77 Amendments to the Criminal Justice and Police Act 2001
  79. 78 Application for a warrant
  80. 79 Reports by skilled persons
  81. 80 Duty to preserve information
  82. 81 Privileged communications
  83. 82 Power of CMA to publish notice of investigative assistance
  84. 83 Nominated officer
  85. 84 Compliance reports
  86. 85 Penalties for failure to comply with competition requirements
  87. 86 Amount of penalties under section 85
  88. 87 Penalties for failure to comply with investigative requirements
  89. 88 Amount of penalties under section 87
  90. 89 Procedure and appeals etc
  91. 90 Calculation of daily rates and turnover
  92. 91 Statement of policy on penalties
  93. 92 Monetary penalties: criminal proceedings and convictions
  94. 93 Destroying or falsifying information
  95. 94 False or misleading information
  96. 95 Obstructing an officer
  97. 96 Offences by officers of a body corporate etc
  98. 97 Offences: limits on extra-territorial jurisdiction
  99. 98 Sentences
  100. 99 Director disqualification
  101. 100 Enforcement of requirements
  102. 101 Rights to enforce requirements of this Part
  103. 102 Treatment of CMA breach decisions etc
  104. 103 Applications for review etc
  105. 104 Extension etc of periods
  106. 105 Extensions: supplementary
  107. 106 Exercise and delegation of functions
  108. 107 Coordination with relevant regulators
  109. 108 Recommendations to the CMA
  110. 109 Information sharing
  111. 110 Power to charge levy
  112. 111 Extra-territorial application
  113. 112 Defamation
  114. 113 Consultation and publication of documents
  115. 114 Guidance
  116. 115 Protected disclosures
  117. 116 Restriction on disclosure orders
  118. 117 Groups
  119. 118 General interpretation
  120. 119 Removal of requirement for agreements etc to be implemented in the UK
  121. 120 Repeal of exclusions relating to the European Coal and Steel Community
  122. 121 Duty to preserve documents relevant to investigations
  123. 122 Production of information authorised by warrant
  124. 123 Additional powers of seizure from domestic premises
  125. 124 Standard of review on appeals against interim measures directions
  126. 125 Declaratory relief
  127. 126 Exemplary damages
  128. 127 Relevant merger situations and special merger situations
  129. 128 Fast-track references under sections 22 and 33 of EA 2002
  130. 129 Mergers of energy network enterprises
  131. 130 Mergers involving newspaper enterprises and foreign powers
  132. 131 Mutual agreements to extend time-limits: duty to make reference cases
  133. 132 Mutual agreements to extend time-limits: public interest cases
  134. 133 Publication of merger notices online
  135. 134 Market studies: removal of time-limit on pre-reference consultation
  136. 135 Power to make a reference after previously deciding not to do so
  137. 136 Scope of market investigations
  138. 137 Acceptance of undertakings at any stage of a market study or investigation
  139. 138 Final undertakings and orders: power to conduct trials
  140. 139 Duty of CMA to monitor undertakings and orders
  141. 140 Taking action in relation to regulated markets
  142. 141 Production of information authorised by warrant
  143. 142 Attendance of witnesses etc
  144. 143 Civil penalties etc in connection with competition matters
  145. 144 Service and extra-territoriality of notices under CA 1998 and EA 2002
  146. 145 Orders and regulations under CA 1998 and EA 2002
  147. 146 Meaning of “working day” in Parts 3 and 4 of EA 2002
  148. 147 Overview
  149. 148 Relevant infringements
  150. 149 The UK connection condition
  151. 150 The specified prohibition condition
  152. 151 Enforcers
  153. 152 Designation criteria
  154. 153 Applications
  155. 154 CMA directions to other enforcers
  156. 155 Consultation
  157. 156 Enforcement orders and undertakings
  158. 157 Enforcement orders and undertakings: enhanced consumer measures
  159. 158 Enforcement orders: requirement to pay monetary penalty
  160. 159 Interim enforcement orders and undertakings
  161. 160 Applications
  162. 161 Online interface orders
  163. 162 Interim online interface orders
  164. 163 Acceptance of undertakings by enforcers
  165. 164 Undertakings under section 163: enhanced consumer measures
  166. 165 Undertakings under section 163: procedural requirements
  167. 166 Consumer protection orders or undertakings to court: further proceedings
  168. 167 Undertakings to public designated enforcers: further proceedings
  169. 168 Monetary penalties under sections 166 and 167: amount
  170. 169 Notification requirements: applications
  171. 170 Notification requirements: undertakings
  172. 171 Notification requirements: proceedings
  173. 172 Notification requirements: convictions and judgments
  174. 173 Appropriate court
  175. 174 Effect of orders in other parts of the United Kingdom
  176. 175 Evidence
  177. 176 Interconnected bodies corporate
  178. 177 Enhanced consumer measures: private designated enforcers
  179. 178 Substantiation of claims
  180. 179 Crown application
  181. 180 Power of CMA to investigate suspected infringements
  182. 181 Provisional infringement notice
  183. 182 Final infringement notice
  184. 183 Final infringement notice: directions to take enhanced consumer measures
  185. 184 Online interface notices
  186. 185 Undertakings
  187. 186 Effect of undertakings under section 185
  188. 187 Undertakings under section 185: procedural requirements
  189. 188 Provisional breach of undertakings enforcement notice
  190. 189 Final breach of undertakings enforcement notice
  191. 190 Monetary penalties under section 189: amount
  192. 191 Provisional breach of directions enforcement notice
  193. 192 Final breach of directions enforcement notice
  194. 193 Monetary penalties under section 192: amount
  195. 194 Powers of court to enforce directions
  196. 195 Substantiation of claims
  197. 196 Variation or revocation of directions
  198. 197 Provisional false information enforcement notice
  199. 198 Final false information enforcement notice
  200. 199 Statement of policy in relation to monetary penalties
  201. 200 Interconnected bodies corporate
  202. 201 Record-keeping and reporting requirements
  203. 202 Appeals
  204. 203 Information to accompany orders or notices imposing monetary penalties
  205. 204 Determination of turnover
  206. 205 Power to amend amounts
  207. 206 Recovery of monetary penalties
  208. 207 Monetary penalties: further provision
  209. 208 Investigatory powers of enforcers
  210. 209 Powers to amend Schedule 15 and Schedule 16
  211. 210 Rules
  212. 211 Procedural requirements for making of rules
  213. 212 Guidance
  214. 213 Defamation
  215. 214 Minor and consequential amendments relating to this Part
  216. 215 Transitional and saving provision relating to this Part
  217. 216 Enforcement of requirements relating to secondary ticketing
  218. 217 Supply of goods or digital content
  219. 218 Supply of services
  220. 219 Accessories
  221. 220 Special relationships
  222. 221 Enhanced consumer measures
  223. 222 Other interpretative provisions
  224. 223 Index of defined expressions
  225. 224 Overview
  226. 225 Prohibition of unfair commercial practices
  227. 226 Misleading actions
  228. 227 Misleading omissions
  229. 228 Aggressive practices
  230. 229 Contravention of the requirements of professional diligence
  231. 230 Omission of material information from invitation to purchase
  232. 231 Public enforcement
  233. 233 Rights of redress: further provision
  234. 236 Inertia selling
  235. 237 Offences
  236. 238 Defence of due diligence and innocent publication
  237. 239 Offences: criminal liability of others
  238. 240 Penalty for offences
  239. 241 Time limit for prosecution
  240. 242 Powers to amend this Chapter
  241. 243 Crown application
  242. 244 Validity of agreements
  243. 245 Meaning of “transactional decision”
  244. 246 Meaning of “average consumer”: general
  245. 247 Meaning of “average consumer”: vulnerable persons
  246. 248 Meaning of “product”
  247. 249 General interpretation
  248. 250 Index of defined terms
  249. 251 Consequential amendments relating to this Chapter
  250. 252 Transitional and saving provision relating to this Chapter
  251. 255 Excluded contracts
  252. 256 Pre-contract information
  253. 258 Reminder notices
  254. 267 Cancellation of subscription contract: further provision
  255. 277 Power to make further provision in connection with this Chapter
  256. 282 Meaning of “consumer savings scheme contract”
  257. 283 Other defined terms
  258. 284 Excluded arrangements
  259. 285 Insolvency protection requirement
  260. 286 Insurance arrangements
  261. 287 Trust arrangements
  262. 288 Information requirements
  263. 289 Consequential amendments
  264. 290 Interpretation
  265. 291 Meaning of “ADR” and related terms
  266. 292 Other definitions
  267. 293 Prohibitions relating to acting as ADR provider
  268. 294 Prohibitions relating to charging fees to consumers
  269. 295 Exempt ADR providers
  270. 296 Applications for accreditation or variation of accreditation
  271. 297 Determination of applications for accreditation or variation of accreditation
  272. 298 Revocation or suspension of accreditations etc
  273. 299 Fees payable by accredited ADR providers
  274. 300 ADR fees regulations
  275. 301 Accreditation criteria
  276. 302 Enforcement notices
  277. 303 ADR information regulations
  278. 304 ADR information directions
  279. 305 Disclosure of ADR information by the Secretary of State
  280. 306 Meaning of “ADR information” and other terms in sections 303 to 305
  281. 307 Power to provide for other persons to have accreditation functions etc
  282. 308 Duty of trader to notify consumer of ADR arrangements etc
  283. 309 Consequential amendments etc relating to this Chapter
  284. 310 Transitional provision relating to this Chapter
  285. 311 Provision of information about competition in connection with motor fuel
  286. 312 Penalties for failure to comply with notices under section 311
  287. 313 Procedure and appeals
  288. 314 Statement of policy on penalties
  289. 315 Offences etc
  290. 316 Penalties under section 312 and offences under section 315
  291. 317 Information sharing
  292. 318 Expiry of this Chapter
  293. 319 Provision of investigative assistance to overseas regulators
  294. 320 Requests for investigative assistance
  295. 321 The appropriateness of providing investigative assistance
  296. 322 Authorisation of the provision of investigative assistance
  297. 323 Notifications in respect of requests for investigative assistance
  298. 324 Guidance in connection with investigative assistance
  299. 325 Amendments to other legislation
  300. 326 Disclosing information overseas
  301. 327 Duty of expedition on the CMA and sectoral regulators
  302. 328 Offenders assisting investigations and prosecutions: powers of the CMA
  303. 329 Removal of limit on the tenure of a chair of the Competition Appeal Tribunal
  304. 330 Interpretation
  305. 331 Data protection
  306. 332 Notices
  307. 333 Consultation
  308. 334 Financial provision
  309. 335 Minor and consequential amendments
  310. 336 Power to make further consequential provision
  311. 337 Regulations
  312. 338 Extent
  313. 339 Commencement
  314. 340 Short title
  315. Schedule 1 Procedure relating to commitments
  316. Schedule 2 Mergers: holding of interests and rights
  317. Schedule 3 Power of Competition Appeal Tribunal to grant declaratory relief
  318. Schedule 4 Relevant and special merger situations
  319. Schedule 5 Mergers: fast-track references under sections 22 and 33 of EA 2002
  320. Schedule 6 Mergers of energy network enterprises
  321. Schedule 7 Mergers involving newspaper enterprises and foreign powers
  322. Schedule 8 Acceptance of undertakings at any stage of a market study or investigation
  323. Schedule 9 Final undertakings and orders: power to conduct trials
  324. Schedule 10 Civil penalties etc in connection with competition investigations
  325. Schedule 11 Civil penalties etc in connection with breaches of remedies
  326. Schedule 12 Civil penalties: amendments relating to sectoral regulators
  327. Schedule 13 Service and extra-territoriality of notices under CA 1998 and EA 2002
  328. Schedule 14 Orders and regulations under CA 1998 and EA 2002
  329. Schedule 15 Consumer protection enactments
  330. Schedule 16 Direct enforcement enactments
  331. Schedule 17 Investigatory powers
  332. Schedule 18 Part 3: minor and consequential amendments
  333. Schedule 19 Part 3: transitional and saving provisions
  334. Schedule 20 Commercial practices which are in all circumstances considered unfair
  335. Schedule 21 Chapter 1 of Part 4: consequential amendments
  336. Schedule 24 Excluded arrangements
  337. Schedule 25 Exempt ADR providers
  338. Schedule 26 Accreditation criteria
  339. Schedule 27 Chapter 4 of Part 4: consequential amendments etc
  340. Schedule 28 Provision of investigative assistance to overseas regulators
  341. Schedule 29 Duty of expedition on sectoral regulators in respect of their competition functions
  342. Schedule 30 Minor and consequential amendments

Proposed changes to this act

No one has proposed a change to this act yet.

342 provisions

160 Applications

(1) A public designated enforcer may apply to the appropriate court for an online interface order, or an interim online interface order, if the enforcer considers that a person has engaged, is engaging or is likely to engage in a commercial practice that constitutes a relevant infringement. (2) An application for an online interface order, or an interim online interface order, may be made in respect of— (a) the person that the enforcer considers has engaged, is engaging or is likely to engage in a commercial practice that constitutes a relevant infringement, or (b) any other person (subject to subsection (3)). (3) An application under subsection (2)(b) in respect of a person who is outside the United Kingdom may be made only if the person— (a) is a United Kingdom national, (b) is an individual who is habitually resident in the United Kingdom, (c) is a firm established in the United Kingdom, or (d) carries on business in the United Kingdom or by any means directs activities in the course of carrying on a business to consumers in the United Kingdom. (4) For the purposes of subsection (3)(c), a firm is “established in the United Kingdom” if— (a) it is incorporated or formed under the law of a part of the United Kingdom, or (b) it is administered under arrangements governed by the law of a part of the United Kingdom. (5) Section 154 (CMA directions to other enforcers) applies where it appears to the CMA that another public designated enforcer intends to make an application for an online interface order, or an interim online interface order, as it applies in relation to intended applications for enforcement orders and interim enforcement orders, but for this purpose the reference to such other enforcer in subsection (2)(b) is to be taken as a reference only to such other public designated enforcer. (6) Nothing in this section or in section 161 or 162 limits other powers under this Chapter to make enforcement orders or interim enforcement orders or to accept undertakings.

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161 Online interface orders

(1) The court may make an online interface order on an application under section 160 if the court finds that— (a) a person has engaged, is engaging or is likely to engage in a commercial practice that constitutes a relevant infringement, (b) there are no other available means under this Chapter of bringing about the cessation or prohibition of the infringement which, by themselves, would be wholly effective, and (c) it is necessary to make the order to avoid the risk of serious harm to the collective interests of consumers. (2) An online interface order is an order that directs the person against whom it is made to do, or to co-operate with another person so that person can do, one or more of the following— (a) remove content from, or modify content on, an online interface; (b) disable or restrict access to an online interface; (c) display a warning to consumers accessing an online interface; (d) delete a fully qualified domain name and take any steps necessary to facilitate the registration of that domain name by the public designated enforcer that applied for the order. (3) Where an online interface order is made, the public designated enforcer that applied for the order may publish— (a) the order, and (b) where known, the identity of the person who has engaged, is engaging or is likely to engage in a commercial practice which constitutes the relevant infringement. (4) Publication under subsection (3) is to be made in such form and manner as the enforcer considers appropriate for the purpose of eliminating any continuing effects of the relevant infringement. (5) In subsection (2) “online interface” means any software, including a website, part of a website, an application or other digital content which— (a) is operated by a person (“P”) acting for purposes relating to P’s business or by a person acting in the name of, or on behalf of, P, and (b) is operated for or in connection with the purposes of giving access to, or promoting, goods, services or digital content that P or another person supplies.

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162 Interim online interface orders

(1) The court may make an interim online interface order against a person (“the respondent”) on an application under section 160 if— (a) it is alleged that there has been or is likely to be a relevant infringement, (b) it appears to the court that if the application had been an application for an online interface order it would be likely to be granted, and (c) the court considers it expedient to bring about the cessation or prohibition of the infringement immediately. (2) If no notice of the application has been given to the respondent— (a) the application must state why no notice has been given, and (b) the court may make the order only if it considers it appropriate for the order to be made without notice. (3) An interim online interface order is an order that directs the respondent to do, or to co-operate with another person so that person can do, one or more of the following— (a) remove content from, or modify content on, an online interface; (b) disable or restrict access to an online interface; (c) display a warning to consumers accessing an online interface; (d) delete a fully qualified domain name and take any steps necessary to facilitate the registration of that domain name by the public designated enforcer that applied for the order. In this subsection “online interface” has the meaning given by section 161(5). (4) An application for an interim online interface order against the respondent may not be made at any time after— (a) an application for an online interface order against the respondent in respect of the same relevant infringement is determined, or (b) an online interface notice in respect of the same relevant infringement has been given to the respondent (see section 184). (5) An application for an interim online interface order must include all information known to the public designated enforcer making the application that is material to the question of whether or not the application is granted. (6) The court may vary or discharge an interim online interface order on the application of the enforcer that applied for the order or the respondent. (7) An interim online interface order against the respondent is discharged on the determination of— (a) an application for an online interface order made against the respondent in respect of the same relevant infringement, or (b) an online interface notice in respect of the same relevant infringement has been given to the respondent.

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163 Acceptance of undertakings by enforcers

(1) This section applies where an enforcer could make an application under section 153 for an enforcement order, or an interim enforcement order, against a person (“the respondent”) whom the enforcer believes— (a) has engaged, is engaging or is likely to engage in a commercial practice which constitutes a relevant infringement (“the infringing practice”), or (b) is an accessory to the infringing practice. (2) The enforcer may accept an undertaking from the respondent to do one or more of the following— (a) in the case of a respondent within subsection (1)(a), not to continue or repeat the infringing practice (where it is alleged that the respondent has engaged or is engaging in that practice); (b) in the case of a respondent within subsection (1)(b), not to consent to or connive in the infringing practice; (c) in either case, not to engage in the infringing practice in the course of the respondent’s business or another business; (d) in either case, not to consent to or connive in the carrying out of the infringing practice by a body corporate with which the respondent has a special relationship (see section 220). (3) See also section 164 about the inclusion of enhanced consumer measures in an undertaking under this section. (4) Where the enforcer accepts an undertaking under subsection (2) the enforcer may publish the undertaking or accept a further undertaking from the respondent to do so. (5) Publication under subsection (4)— (a) must be made in such form and manner, and to such an extent, as the enforcer considers appropriate for the purpose of eliminating any continuing effects of the infringing practice; (b) is not an enhanced consumer measure for the purposes of this Chapter. (6) Where an enforcer has accepted from the respondent an undertaking under this section— (a) the enforcer may accept from the respondent any such variation of the undertaking that the enforcer considers appropriate for meeting the purposes for which the undertaking was given; (b) the enforcer may release the respondent from the undertaking (whether on its own initiative or at the respondent’s request) if the enforcer considers that the undertaking is no longer necessary to meet those purposes. (7) Each enforcer must keep a record of— (a) undertakings it has accepted under this section, and (b) reviews it has carried out into the effectiveness of such undertakings. (8) In determining for the purposes of subsection (1) whether an enforcer could make an application under section 153, section 169 is to be ignored.

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164 Undertakings under section 163: enhanced consumer measures

(1) An undertaking under section 163(2) may include a requirement to take such enhanced consumer measures as the enforcer accepting the undertaking considers just and reasonable. (2) For this purpose, the enforcer must in particular consider whether any proposed enhanced consumer measures are proportionate having regard to— (a) the likely benefit of the measures to consumers, (b) the costs likely to be incurred by the respondent, and (c) the likely cost to consumers of obtaining the benefit of the measures. (3) The costs referred to in subsection (2)(b) are— (a) the cost of the measures, and (b) the reasonable administrative costs associated with taking the measures. (4) Where the respondent is required by an undertaking to take enhanced consumer measures, the undertaking may include requirements for the respondent to provide information or documents to the enforcer accepting the undertaking in order that the enforcer may determine if the respondent is taking those measures. (5) Subsection (6) applies if— (a) an undertaking under section 163(2) includes enhanced consumer measures offering compensation, and (b) a settlement agreement is entered into in connection with the payment of compensation. (6) A waiver of a person’s rights in the settlement agreement is not valid if it is a waiver of the right to bring civil proceedings in respect of conduct other than conduct which has given rise to the undertaking. (7) This section is subject to section 177 (private designated enforcers).

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165 Undertakings under section 163: procedural requirements

(1) This section applies where an enforcer proposes to— (a) accept a material variation of an undertaking under section 163, or (b) release the respondent from any such undertaking, and the proposed variation or release has not been requested by the respondent. (2) Before taking the proposed action mentioned in subsection (1) the enforcer must— (a) give notice to the respondent under subsection (3), and (b) consider any representations made in accordance with the notice. (3) A notice under this subsection must state— (a) the fact that the enforcer is proposing to act as mentioned in subsection (1), (b) the reasons for doing so, and (c) the means by which, and the time by which, representations may be made in relation to the proposed action. (4) If after considering any representations made in accordance with a notice under subsection (3) an enforcer decides to take an action mentioned in subsection (1), the enforcer must give notice to the respondent of that decision. (5) The reference in subsection (1)(a) to a material variation is a reference to any variation that the enforcer considers to be material in any respect.

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166 Consumer protection orders or undertakings to court: further proceedings

(1) This section applies if the court— (a) makes a consumer protection order against a person (“the respondent”) on an application made by an enforcer (“the original application”), or (b) accepts an undertaking from the respondent under section 156 or 159 on the making of the original application. (2) References in this Part to a “consumer protection order” are references to— (a) an enforcement order, (b) an interim enforcement order, (c) an online interface order, or (d) an interim online interface order. (3) An application may (subject to subsection (7)) be made to the same court to which the original application was made in respect of a failure to comply with the order or undertaking in question— (a) by the enforcer that made the original application, or (b) by any other enforcer other than a private designated enforcer. (4) An application to the court in respect of a failure to comply with an undertaking may include an application for a consumer protection order of any kind that the enforcer concerned is authorised under this Chapter to apply for. (5) If on an application under this section the court finds that an undertaking is not being complied with, the court may do either or both of the following— (a) make a consumer protection order (instead of making any other order it has power to make); (b) make an order requiring the respondent to pay a monetary penalty. (6) Where an application is made under subsection (4) for a consumer protection order— (a) sections 154 and 160(5) (directions by CMA) and section 155 (consultation) do not apply; (b) the application may be made only in respect of a commercial practice that the enforcer considers a person has engaged or is engaging in (and not in respect of a practice that a person is likely to engage in); (c) a power of the court to accept an undertaking instead of making a consumer protection order does not apply, and the preceding provisions of this Chapter apply subject to this subsection. (7) An application may not be made under subsection (3) in the case of a failure to comply with an order or undertaking which consists only of a failure to provide information or documents required by the order or undertaking under section 157(4). (8) In addition to any right of appeal on a point of law, a person liable to pay a penalty by virtue of an order under subsection (5)(b) may appeal in respect of— (a) the decision to impose the penalty, or (b) the nature or amount of the penalty. (9) In connection with orders under subsection (5)(b), see further— (a) section 168, which provides for the amount of penalties, and (b) section 203, which provides for information to accompany such orders.

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167 Undertakings to public designated enforcers: further proceedings

(1) This section applies where a public designated enforcer accepts an undertaking from a person (“the respondent”) under section 163. (2) The enforcer may apply to the court in respect of a failure to comply with the undertaking. (3) An application under subsection (2) may include an application for a consumer protection order of any kind that the enforcer concerned is authorised under this Chapter to apply for. (4) If the court finds that the undertaking is not being complied with, the court may do either or both of the following— (a) make a consumer protection order (instead of making any other order it has power to make); (b) make an order requiring the respondent to pay a monetary penalty. (5) A requirement under subsection (4)(b) to pay a monetary penalty may be imposed only if the court is satisfied that the respondent’s failure in question is without reasonable excuse. (6) Where an application is made under subsection (2) for a consumer protection order— (a) sections 154 and 160(5) (directions by CMA) and section 155 (consultation) do not apply; (b) the application may be made only in respect of a commercial practice that the enforcer considers a person has engaged or is engaging in (and not in respect of a practice that a person is likely to engage in); (c) a power of the court to accept an undertaking instead of making a consumer protection order does not apply, and the preceding provisions of this Chapter apply subject to this subsection. (7) An application may not be made under subsection (2) in the case of a failure to comply with an undertaking which consists only of a failure to provide information or documents under section 164(4). (8) In addition to any right of appeal on a point of law, a person liable to pay a penalty by virtue of an order under subsection (4)(b) may appeal in respect of— (a) the decision to impose the penalty, or (b) the nature or amount of the penalty. (9) In connection with orders under subsection (4)(b), see further— (a) section 168, which provides for the amount of penalties, and (b) section 203, which provides for information to accompany such orders.

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168 Monetary penalties under sections 166 and 167: amount

(1) This section applies in relation to a monetary penalty imposed on a person (“the respondent”) by an order made under section 166 or 167. (2) The amount of the penalty must be— (a) a fixed amount, (b) an amount calculated by reference to a daily rate, or (c) a combination of a fixed amount and an amount calculated by reference to a daily rate. (3) The penalty must not exceed— (a) in the case of a fixed amount, £150,000 or, if higher, 5% of the total value of the turnover (if any) of the respondent; (b) in the case of an amount calculated by reference to a daily rate, for each day £15,000 or, if higher, 5% of the total value of the daily turnover (if any) of the respondent; (c) in the case of a fixed amount and an amount calculated by reference to a daily rate, such fixed amount and such amount per day. (4) In imposing a penalty by reference to a daily rate— (a) no account is to be taken of any days before notice of the application under section 166(3) or 167(2) was given to the respondent, and (b) unless the court determines an earlier date, the amount payable ceases to accumulate on the day on which the requirements of the undertaking that the respondent has failed to comply with are complied with.

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169 Notification requirements: applications

(1) This section applies to an enforcer that is not the CMA. (2) Before making an application for a consumer protection order the enforcer— (a) must by notice inform the CMA of its intention to do so, and (b) may only proceed to make the application after expiry of the minimum period or, if sooner, after the CMA has by notice informed the enforcer that it consents to the making of the application. (3) The “minimum period” is— (a) in the case of an enforcement order or an online interface order, 14 days beginning with the day on which the notice under subsection (2)(a) is given; (b) in the case of an interim enforcement order or an interim online interface order, 7 days beginning with the day on which the notice under subsection (2)(a) is given. (4) Where an enforcer proceeds to make an application for a consumer protection order, the enforcer must by notice inform the CMA of the result of the application. (5) Subsection (6) applies where the enforcer makes an application under section 166 in respect of a failure to comply with— (a) a consumer protection order, or (b) an undertaking given under section 156 or 159. (6) The enforcer must by notice inform the CMA of the making of the application and of any order made by the court on the application.

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170 Notification requirements: undertakings

(1) This section applies to an enforcer that is not the CMA which accepts an undertaking under section 163. (2) The enforcer must by notice inform the CMA of— (a) the terms of the undertaking, and (b) the identity of the person who gave it.

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171 Notification requirements: proceedings

(1) This section applies where a local weights and measures authority in England and Wales intends to start proceedings for an offence under an enactment listed in Part 1 of Schedule 15. (2) Before starting the proceedings the authority— (a) must by notice inform the CMA of its intention to do so, and (b) may only start the proceedings on or after the relevant day. (3) The “relevant day” is— (a) the day on which the CMA notifies the authority that the CMA has received the authority’s notice given under subsection (2)(a), or (b) if sooner, the day beginning 14 days after the day on which that notice was given. (4) Where the authority starts the proceedings, the authority must by notice inform the CMA of outcome of the proceedings. (5) A failure of an authority to comply with a requirement under this section does not invalidate any proceedings started by the authority.

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172 Notification requirements: convictions and judgments

(1) This section applies where— (a) a person is convicted of an offence by or before a court in the United Kingdom, or (b) a judgment is given against a person by a court in civil proceedings in the United Kingdom. (2) The court may make arrangements to bring the conviction or judgment to the attention of the CMA if it appears to the court— (a) having regard to the functions of the CMA under this Chapter or Chapter 4, that it is expedient for the conviction or judgment to be brought to the attention of the CMA, and (b) without such arrangements the conviction or judgment may not be brought to the attention of the CMA. (3) For the purposes of subsection (2) it is immaterial whether the proceedings have been finally disposed of by the court. (4) Judgment includes an order or decree (and references to the giving of a judgment are to be construed accordingly).

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173 Appropriate court

(1) This section applies for the purposes of determining the appropriate court in relation to an application for, or the making of, a consumer protection order against a person (“the respondent”) in connection with a relevant infringement. (2) If the respondent has a place of business in, or carries on business in, a part of the United Kingdom, the appropriate court is— (a) the High Court or the county court in England and Wales, if the respondent carries on business in England and Wales or has a place of business in England and Wales; (b) the High Court or a county court in Northern Ireland, if the respondent carries on business in Northern Ireland or has a place of business in Northern Ireland; (c) the Court of Session or the sheriff, if the respondent carries on business in Scotland or has a place of business in Scotland. (3) If the respondent does not have a place of business in, and does not carry on business in, any part of the United Kingdom, the appropriate court is— (a) the High Court or the county court in England and Wales, if a relevant consumer is domiciled in England or Wales; (b) the High Court or a county court in Northern Ireland, if a relevant consumer is domiciled in Northern Ireland; (c) the Court of Session or the sheriff, if a relevant consumer is domiciled in Scotland. (4) References in subsection (3) to a “relevant consumer” are to any consumer— (a) to or for whom goods, services or digital content are supplied in connection with which the relevant infringement has, or is alleged to have, taken place, (b) to whom activities are directed the carrying out of which constitutes, or is alleged to constitute, the relevant infringement, or (c) from whom goods are received in connection with which the relevant infringement has, or is alleged to have, taken place. (5) Section 41 of the Civil Jurisdiction and Judgments Act 1982 applies for the purposes of determining the part of the United Kingdom in which a relevant consumer is domiciled.

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174 Effect of orders in other parts of the United Kingdom

A consumer protection order made in a part of the United Kingdom by a court specified in relation to that part in the second or third column of the Table has effect in another part of the United Kingdom as if made by a court specified in relation to that other part in the same column of the Table— England and Wales | The High Court | The county court Scotland | The Court of Session | The sheriff Northern Ireland | The High Court | A county court.

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175 Evidence

(1) Proceedings under this Chapter are civil proceedings for the purposes of— (a) section 11 of the Civil Evidence Act 1968 (convictions admissible as evidence in civil proceedings); (b) section 10 of the Law Reform (Miscellaneous Provisions) (Scotland) Act 1968 (corresponding provision in Scotland); (c) section 7 of the Civil Evidence Act (Northern Ireland) 1971 (c.36 (N.I.)) (corresponding provision in Northern Ireland). (2) In proceedings under this Chapter any finding by a court in civil proceedings that a person has engaged in infringing conduct— (a) is admissible as evidence that the conduct has occurred; (b) unless the contrary is proved, is sufficient evidence that the conduct has occurred. (3) But subsection (2) does not apply to any finding— (a) which has been reversed on appeal; (b) which has been varied on appeal so as to negate it. (4) For the purposes of subsection (2), a person engages in “infringing conduct” if— (a) the person has engaged in a commercial practice that constitutes a relevant infringement, or (b) the person is an accessory to such a practice.

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176 Interconnected bodies corporate

(1) This section applies if— (a) a court makes a consumer protection order against a body corporate (“the respondent”), and (b) the interconnection condition applies in relation to the respondent. (2) The interconnection condition applies in relation to the respondent if— (a) at the time the order is made the respondent is a member of a group of interconnected bodies corporate, (b) at any time when the order is in force the respondent becomes a member of a group of interconnected bodies corporate, or (c) at any time when the order is in force a group of interconnected bodies corporate of which the respondent is a member is increased by the addition of one or more further members. (3) The order may include provision for the requirements (or any particular requirements) imposed by the order to be binding upon all other members of the group (in addition to the respondent) as if each of them were the respondent. (4) Provision may be included in an order under subsection (3) only if the court considers it just, reasonable and proportionate to include that provision. (5) A group of interconnected bodies corporate is a group consisting of two or more bodies corporate all of whom are interconnected with each other. (6) Any two bodies corporate are interconnected— (a) if one of them is a subsidiary of the other, or (b) if both of them are subsidiaries of the same body corporate. (7) Where an order includes provision under subsection (3), a copy of the order must be given to any other member of the respondent’s group in relation to which the requirements imposed by the order are to be binding.

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177 Enhanced consumer measures: private designated enforcers

(1) This section applies where— (a) an enforcement order is made on the application of a private designated enforcer, (b) an undertaking is given under section 156 on an application for an enforcement order made by a private designated enforcer, or (c) an undertaking is given under section 163 to a private designated enforcer. (2) The enforcement order or undertaking may include a requirement for the taking of any enhanced consumer measures only if both of the following conditions are met. (3) The first condition is that the private designated enforcer is specified for the purposes of this section in regulations made by the Secretary of State. (4) The second condition is that the enhanced consumer measures do not directly benefit the private designated enforcer or an associated undertaking. (5) Enhanced consumer measures directly benefiting an enforcer or an associated undertaking include (for example) measures which— (a) require a person to pay money to the enforcer or an associated undertaking; (b) require a person to participate in a scheme, administered by the enforcer or associated undertaking, that is designed to recommend persons supplying goods, services or digital content to consumers; (c) would give the enforcer or associated undertaking a commercial advantage over any of its competitors. (6) An enforcer may be specified in regulations under subsection (3) only if— (a) the functions of the enforcer under this Chapter have been specified under section 24 of the Legislative and Regulatory Reform Act 2006 (functions to which principles under section 21 and code of practice under section 22 apply), so far as capable of being so specified, and (b) the Secretary of State is satisfied that to do so is likely to— (i) improve the availability to consumers of redress for relevant infringements, (ii) improve the availability to consumers of information which enables them to choose more effectively between persons supplying goods, services or digital content, or (iii) improve compliance with consumer law. (7) Subsection (8) applies if— (a) an enforcer exercises a function in relation to a person by virtue of this section, (b) the function is a relevant function for the purposes of Part 2 of the Regulatory Enforcement and Sanctions Act 2008 (co-ordination of regulatory enforcement), and (c) a primary authority (within the meaning of that Part) has given advice or guidance under section 24A(1) or (2) of that Act— (i) to that person in relation to the function, or (ii) to other local authorities (within the meaning of that Part) with that function as to how they should exercise it in relation to that person. (8) The enforcer must have regard to the advice or guidance in exercising the function in relation to that person. (9) Regulations under this section are subject to the negative procedure. (10) In this section “associated undertaking”, in relation to a private designated enforcer, means— (a) a parent undertaking or subsidiary undertaking of the enforcer, or (b) a subsidiary undertaking of a parent undertaking of the enforcer, and for this purpose “parent undertaking” and “subsidiary undertaking” have the meanings given by section 1162 of the Companies Act 2006.

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178 Substantiation of claims

(1) This section applies where an application for a consumer protection order is made to a court in respect of a relevant infringement involving a contravention of Chapter 1 of Part 4 (protection from unfair trading). (2) The court may, for the purpose of considering the application, require a respondent to provide evidence as to the accuracy of any factual claim made as part of a commercial practice of the respondent. (3) The court may find that a factual claim of a respondent is inaccurate if— (a) the respondent fails to provide evidence of the accuracy of the claim in response to a requirement imposed under subsection (2), or (b) the court considers that any such evidence that is provided is inadequate. (4) In this section “respondent”, in relation to an application for a consumer protection order, means— (a) where the application is for an enforcement order or an interim enforcement order, the person against whom the order is sought; (b) where the application is for an online interface order or an interim online interface order, the person against whom the order is sought or another person who is a party to the proceedings.

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179 Crown application

(1) Subject to subsection (2), this Chapter binds the Crown. (2) The Crown is not liable for any monetary penalty imposed by virtue of this Chapter.

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180 Power of CMA to investigate suspected infringements

(1) This section applies where the CMA has reasonable grounds for suspecting that— (a) a person has engaged, is engaging or is likely to engage in a commercial practice that constitutes a relevant infringement, or (b) a person is an accessory to such a practice. (2) The CMA may conduct an investigation into the matter. (3) Where the CMA conducts an investigation, it may publish a notice which (among other things) may— (a) state its decision to conduct the investigation, (b) summarise the matter under investigation (including the industry sectors affected), (c) identify, so far as possible, the persons under investigation (including whether they are suspected of falling within subsection (1)(a) or (b)), and (d) indicate the timetable for the conduct of the investigation. (4) If after giving a notice under subsection (3) the CMA decides to close an investigation, the CMA must publish a notice confirming that the investigation is to be closed.

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181 Provisional infringement notice

(1) This section applies where— (a) the CMA has started an investigation under section 180 that is continuing, and (b) the condition in subsection (2) is met in respect of any person (“the respondent”) who is subject to the investigation. (2) The condition in this subsection is met in respect of the respondent if the CMA has reasonable grounds to believe that— (a) the respondent has engaged, is engaging or is likely to engage in a commercial practice constituting a relevant infringement (“the infringing practice”), or (b) the respondent is an accessory to such a practice. (3) The CMA may give to the respondent a notice under this section (a “provisional infringement notice”). (4) A provisional infringement notice must— (a) set out the grounds on which it is given, including the respondent’s acts or omissions giving rise to the CMA’s belief that the condition in subsection (2) is met; (b) set out proposed directions for the purposes of securing that the respondent complies with subsection (5); (c) invite the respondent to make representations to the CMA about the giving of the notice; (d) specify the means by which, and the time by which, such representations must be made. (5) The respondent complies with this subsection by— (a) in the case of a respondent within subsection (2)(a), not continuing or repeating the infringing practice (where it is believed that the respondent has engaged or is engaging in that practice); (b) in the case of a respondent within subsection (2)(b), not consenting to or conniving in the infringing practice; (c) in either case, not engaging in the infringing practice in the course of the respondent’s business or another business; (d) in either case, not consenting to or conniving in the carrying out of the infringing practice by a body corporate with which the respondent has a special relationship (see section 220). (6) If the proposed directions mentioned in subsection (4)(b) include the taking by the respondent of enhanced consumer measures, the notice must state that fact and include details of the proposed measures to be taken (but section 183 applies in respect of any such proposed measures specified in a provisional infringement notice as that section applies to such measures specified in a final infringement notice). (7) The means specified under subsection (4)(d) for making representations must include arrangements for them to be made orally if the respondent chooses to make representations in that way. (8) If the CMA is considering the imposition of a monetary penalty on the respondent (see section 182(4)(b)), the provisional infringement notice must also state— (a) that the CMA is considering imposing a monetary penalty; (b) the proposed amount of the penalty; (c) any further factors (in addition to those provided under subsection (4)(a)) which the CMA considers may justify the imposition of the proposed penalty and its amount.

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182 Final infringement notice

(1) This section applies where— (a) the CMA has given to the respondent a provisional infringement notice under section 181, (b) the time for the respondent to make representations to the CMA in accordance with that notice has expired, and (c) after considering such representations (if any), the CMA is satisfied that— (i) the respondent has engaged, is engaging or is likely to engage in a commercial practice constituting a relevant infringement, or (ii) the respondent is an accessory to such a practice. (2) The CMA may give to the respondent a notice under this section (a “final infringement notice”). (3) In deciding whether to give a final infringement notice the CMA must, in particular, have regard to whether the respondent has previously given an undertaking under this Chapter or Chapter 3 in respect of the acts or omissions in relation to which the final infringement notice would be given. (4) A final infringement notice may impose on the respondent a requirement to do either or both of the following— (a) a requirement to comply with such directions as the CMA considers appropriate for or in connection with the purpose of securing that the respondent complies with section 181(5) (which may include directions to take enhanced consumer measures in accordance with section 183); (b) subject to subsection (5), a requirement to pay a monetary penalty. (5) In the case of a respondent within subsection (1)(c)(i), a requirement to pay a monetary penalty may be imposed only if the CMA is satisfied that the respondent has engaged, or is engaging, in a commercial practice constituting a relevant infringement (and not in respect of a practice that the CMA is satisfied that the person is likely to engage in). (6) The amount of a monetary penalty imposed under subsection (4)(b) must be a fixed amount not exceeding £300,000 or, if higher, 10% of the total value of the turnover (if any) of the respondent. (7) A final infringement notice must— (a) set out the grounds on which it is given, including the respondent’s acts or omissions on account of which the notice is given; (b) state any further factors (in addition to those provided under paragraph (a)) which the CMA considers justify the giving of the notice; (c) if a penalty is imposed by the notice under subsection (4)(b), contain the monetary penalty information (see section 203); (d) state that the respondent has a right to appeal against the notice and the main details of that right (so far as not stated in accordance with paragraph (c)). (8) A final infringement notice may require the respondent to publish— (a) the notice; (b) a corrective statement. (9) Publication under subsection (8) must be made in such form and manner, and to such extent, as the CMA considers appropriate for the purpose of eliminating any continuing effects of the relevant infringement.

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183 Final infringement notice: directions to take enhanced consumer measures

(1) Directions contained in a final infringement notice may include directions requiring the respondent to take such enhanced consumer measures as the CMA considers just and reasonable. (2) For this purpose, in deciding whether to require the taking of enhanced consumer measures the CMA must in particular consider whether any proposed enhanced consumer measures are proportionate having regard to— (a) the likely benefit of the measures to consumers, (b) the costs likely to be incurred by the respondent, and (c) the likely cost to consumers of obtaining the benefit of the measures. (3) The costs referred to in subsection (2)(b) are— (a) the cost of the measures, and (b) the reasonable administrative costs associated with taking the measures. (4) Where the respondent is required by a final infringement notice to take enhanced consumer measures, the notice may include requirements for the respondent to provide information or documents to the CMA in order that the CMA may determine if the respondent is taking those measures. (5) Subsection (6) applies if— (a) a final infringement notice requires the taking of enhanced consumer measures offering compensation, and (b) a settlement agreement is entered into in connection with the payment of compensation. (6) A waiver of a person’s rights in the settlement agreement is not valid if it is a waiver of the right to bring civil proceedings in respect of conduct other than conduct which has given rise to the final infringement notice.

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184 Online interface notices

(1) This section applies where the CMA is satisfied that a person has engaged, is engaging or is likely to engage in a commercial practice that constitutes a relevant infringement. (2) The CMA may give a notice under this section (an “online interface notice”) to— (a) the person that the CMA is satisfied has engaged, is engaging or is likely to engage in the commercial practice constituting the relevant infringement, or (b) any other person (subject to subsection (3)). (3) A notice under subsection (2)(b) may be given to a person who is outside the United Kingdom only if the person— (a) is a United Kingdom national, (b) is an individual who is habitually resident in the United Kingdom, (c) is a firm established in the United Kingdom, or (d) carries on business in the United Kingdom or by any means directs activities in the course of carrying on a business to consumers in the United Kingdom. (4) An online interface notice may contain whatever directions the CMA considers appropriate for the purpose of requiring the person to whom it is given to do, or to co-operate with another person so that person can do, one or more of the following— (a) remove content from, or modify content on, an online interface; (b) disable or restrict access to an online interface; (c) display a warning to consumers accessing an online interface; (d) delete a fully qualified domain name and take any steps necessary to facilitate the registration of that domain name by the CMA. (5) An online interface notice may be given to a person only if the CMA is satisfied that— (a) there are no other available means under section 162 or under another provision of this Chapter of bringing about the cessation or prohibition of the infringement which, by themselves, would be wholly effective, and (b) it is necessary for the directions contained in the notice to be given to avoid the risk of serious harm to the collective interests of consumers. (6) An online interface notice must— (a) set out the grounds on which it is given; (b) state that the respondent has the right to appeal against the notice and the main details of that right. (7) Where an online interface notice is given, the CMA may publish— (a) the notice, and (b) where known, the identity of the person who has engaged, is engaging or is likely to engage in a commercial practice which constitutes the relevant infringement. (8) Publication under subsection (7) must be made in such form and manner as the CMA considers appropriate for the purpose of eliminating any continuing effects of the relevant infringement. (9) For the purposes of subsection (3)(c), a firm is “established in the United Kingdom” if— (a) it is incorporated or formed under the law of a part of the United Kingdom, or (b) it is administered under arrangements governed by the law of a part of the United Kingdom. (10) In subsection (4) “online interface” means any software, including a website, part of a website, an application or other digital content which— (a) is operated by a person (“P”) acting for purposes relating to P’s business or by a person acting in the name of, or on behalf of, P, and (b) is operated for or in connection with the purposes of giving access to, or promoting, the goods, services or digital content that P or another person supplies.

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185 Undertakings

(1) This section applies where the CMA— (a) has started an investigation under section 180 which is continuing, and (b) has not given a final infringement notice or an online interface notice in relation to the matter under investigation. (2) The CMA may accept an undertaking under this section in connection with that matter from any person whom the CMA believes— (a) has engaged, is engaging or is likely to engage in a commercial practice that constitutes a relevant infringement (“the infringing practice”), or (b) is an accessory to such a practice. (3) Subsections (1) to (6) of section 164 (inclusion of enhanced consumer measures in undertakings) apply to an undertaking under this section as they apply to an undertaking under section 163(2). (4) An undertaking under this section is an undertaking to do one or more of the following— (a) in the case of an undertaking from a person within subsection (2)(a), not to continue or repeat the infringing practice (where the CMA believes the person has engaged or is engaging in the practice); (b) in the case of an undertaking from a person within subsection (2)(b), not to consent to or connive in the infringing practice; (c) in either case, not to engage in the infringing practice in the course of the person’s business or another business; (d) in either case, not to consent to, or connive in, the carrying out of the infringing practice by a body corporate with which the person has a special relationship (see section 220). (5) Where the CMA has accepted from a person an undertaking under this section— (a) the CMA may accept from the person any such variation of the undertaking that the CMA considers appropriate for meeting the purposes for which the undertaking was given; (b) the CMA may release the person from the undertaking (whether on its own initiative or at the person’s request) if the CMA considers that the undertaking is no longer necessary to further those purposes. (6) The powers of the CMA under this section do not limit other powers of the CMA to accept, vary or release undertakings under Chapter 3.

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186 Effect of undertakings under section 185

(1) This section applies where the CMA accepts an undertaking from a person under section 185 in connection with a matter that it was investigating under section 180. (2) The CMA may not give a final infringement notice or an online interface notice to the person in relation to the matter. (3) Subsection (2) does not prevent the CMA from giving a final infringement notice or an online interface notice to the person— (a) if and to the extent that the notice relates to anything not addressed by the acceptance of the undertaking mentioned in subsection (1); (b) if the CMA considers that there has been a material change of circumstances since the undertaking was accepted; (c) if the CMA has reasonable grounds for suspecting that a person from whom the undertaking was accepted has failed to adhere to one or more of the terms of the undertaking; (d) if the CMA has reasonable grounds for suspecting that information which led it to accept the undertaking was incomplete, false or misleading in a material way. (4) If the CMA gives a final infringement notice or an online interface notice by virtue of subsection (3)(b), (c) or (d), the undertaking is to be treated as released as from the date on which the notice is given.

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187 Undertakings under section 185: procedural requirements

(1) This section applies where the CMA proposes to— (a) accept a material variation of an undertaking under section 185, or (b) release a person from any such undertaking, and the proposed variation or release has not been requested by the person who gave the undertaking. (2) Before taking the proposed action mentioned in subsection (1) the CMA must— (a) give notice to the person under subsection (3), and (b) consider any representations made in accordance with the notice. (3) A notice under this subsection must state— (a) the fact that the CMA is proposing to act as mentioned in subsection (1), (b) the reasons for doing so, and (c) the means by which, and the time by which, representations may be made in relation to the proposed action. (4) If after considering any representations made in accordance with a notice under subsection (3) the CMA decides to take an action mentioned in subsection (1), the CMA must give notice to the person of that decision. (5) The reference in subsection (1)(a) to a material variation is a reference to any variation that the CMA considers to be material in any respect.

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188 Provisional breach of undertakings enforcement notice

(1) This section applies where— (a) the CMA has accepted an undertaking from a person (“the respondent”) under section 185, and (b) the CMA has reasonable grounds to believe that the respondent has failed to comply with one or more of the terms of the undertaking. (2) The CMA may give to the respondent a notice under this section (a “provisional breach of undertakings enforcement notice”). (3) A provisional breach of undertakings enforcement notice must— (a) set out the grounds on which it is given, including the respondent’s alleged acts or omissions giving rise to the belief mentioned in subsection (1)(b); (b) set out proposed directions for the purpose of securing that the respondent complies with subsection (5); (c) invite the respondent to make representations to the CMA about the giving of the notice; (d) specify the means by which, and the time by which, such representations must be made. (4) The means specified under subsection (3)(d) for making representations must include arrangements for them to be made orally if the respondent chooses to make representations in that way. (5) The respondent complies with this subsection by— (a) in the case of a respondent within section 185(2)(a), not continuing or repeating the infringing practice (where it is believed that the respondent has engaged or is engaging in that practice); (b) in the case of a respondent within section 185(2)(b), not consenting to or conniving in the infringing practice; (c) in either case, not engaging in the infringing practice in the course of the respondent’s business or another business; (d) in either case, not consenting to or conniving in the carrying out of the infringing practice by a body corporate with which the respondent has a special relationship (see section 220). (6) If the CMA is considering the imposition of a monetary penalty on the respondent (see section 189(3)(b)), the provisional breach of undertakings enforcement notice must also state— (a) that the CMA is considering imposing a monetary penalty; (b) the proposed amount of the penalty (including whether the penalty would be a fixed amount, an amount calculated by reference to a daily rate or both a fixed amount and an amount calculated by reference to a daily rate); (c) any further factors (in addition to those provided under subsection (3)(a)) which the CMA considers justify the imposition of the proposed penalty and its amount or amounts.

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189 Final breach of undertakings enforcement notice

(1) This section applies where— (a) the CMA has given to the respondent a provisional breach of undertakings enforcement notice under section 188, (b) the time for the respondent to make representations to the CMA in accordance with that notice has expired, and (c) after considering such representations (if any), the CMA is satisfied that the respondent has failed to comply with one or more of the terms of the undertaking. (2) The CMA may give to the respondent a notice under this section (a “final breach of undertakings enforcement notice”). (3) A final breach of undertakings enforcement notice may, subject to subsection (4), impose on the respondent a requirement to do either or both of the following— (a) to comply with such directions as the CMA considers appropriate for the purpose of securing that the respondent complies with section 188(5); (b) to pay a monetary penalty in respect of the failure mentioned in subsection (1)(c). (4) A requirement under subsection (3)(b) to pay a monetary penalty may be imposed only if the CMA is satisfied that the failure in question is without reasonable excuse. (5) A final breach of undertakings enforcement notice must— (a) set out the grounds on which it is given, including the respondent’s acts or omissions giving rise to the failure mentioned in subsection (1)(c); (b) state any further factors (in addition to those provided under paragraph (a)) which the CMA considers justify the giving of the notice; (c) if directions are given under subsection (3)(a), specify the actions to be taken by the respondent in accordance with the directions; (d) if a penalty is imposed under subsection (3)(b), specify the monetary penalty information (see section 203); (e) state that the respondent has a right to appeal against the notice and the main details of that right (so far as not stated in accordance with paragraph (d)). (6) The CMA may publish a final breach of undertakings enforcement notice in such manner, and to such extent, as the CMA considers appropriate.

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190 Monetary penalties under section 189: amount

(1) This section applies in relation to a requirement imposed on the respondent to pay a monetary penalty under a final breach of undertakings enforcement notice. (2) The amount of the penalty must be— (a) a fixed amount, (b) an amount calculated by reference to a daily rate, or (c) a combination of a fixed amount and an amount calculated by reference to a daily rate. (3) The penalty must not exceed— (a) in the case of a fixed amount, £150,000 or, if higher, 5% of the total value of the turnover (if any) of the respondent; (b) in the case of an amount calculated by reference to a daily rate, for each day £15,000 or, if higher, 5% of the total value of the daily turnover (if any) of the respondent; (c) in the case of a fixed amount and an amount calculated by reference to a daily rate, such fixed amount and such amount per day. (4) In imposing a penalty by reference to a daily rate— (a) no account is to be taken of any days before the date on which the provisional breach of undertakings enforcement notice was given to the respondent, and (b) unless the CMA determines an earlier date, the amount payable ceases to accumulate on the day on which the requirements of the final breach of undertakings enforcement notice are complied with.

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191 Provisional breach of directions enforcement notice

(1) This section applies where— (a) an enforcement direction has been given to a person (“the respondent”), and (b) the CMA has reasonable grounds to believe that the respondent has without reasonable excuse failed to comply with the direction (fully or to any respect). (2) The CMA may give to the respondent a notice under this section (a “provisional breach of directions enforcement notice”). (3) A provisional breach of directions enforcement notice must— (a) set out the grounds on which it is given, including the respondent’s acts or omissions giving rise to the belief mentioned in subsection (1)(b); (b) set out proposed directions for the purpose of securing that the respondent complies with the direction; (c) invite the respondent to make representations to the CMA about the giving of the notice; (d) specify the means by which, and the time by which, such representations must be made. (4) The means specified under subsection (3)(d) for making representations must include arrangements for them to be made orally if the respondent chooses to make representations in that way. (5) A provisional breach of directions enforcement notice must also state— (a) that the CMA is considering imposing a monetary penalty; (b) the proposed amount of the penalty (including whether the penalty would be a fixed amount, an amount calculated by reference to a daily rate or both a fixed amount and an amount calculated by reference to a daily rate); (c) any further factors (in addition to those provided under subsection (3)(a)) which the CMA considers justify the imposition of the proposed penalty and its amount or amounts. (6) In this Chapter “enforcement direction” means a direction given in— (a) a final infringement notice, (b) an online interface notice, or (c) a final breach of undertakings enforcement notice.

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192 Final breach of directions enforcement notice

(1) This section applies where— (a) the CMA has given to the respondent a provisional breach of directions enforcement notice under section 191 in respect of a suspected failure to comply with an enforcement direction, (b) the time for the respondent to make representations to the CMA in accordance with that notice has expired, and (c) after considering such representations (if any), the CMA is satisfied that the respondent has, without reasonable excuse, failed to comply with the direction. (2) The CMA may give to the respondent a notice under this section (a “final breach of directions enforcement notice”). (3) A final breach of directions enforcement notice is a notice that imposes on the respondent a requirement to pay a monetary penalty. (4) A final breach of directions enforcement notice must— (a) set out the grounds on which it is given, including the respondent’s acts or omissions giving rise to the failure mentioned in subsection (1)(c); (b) state any further factors (in addition to those provided under paragraph (a)) which the CMA considers justify the giving of the notice; (c) specify the monetary penalty information (see section 203). (5) A final breach of directions enforcement notice may— (a) vary or revoke the enforcement direction mentioned in subsection (1); (b) specify such other directions as the CMA considers appropriate for the purpose of securing that the respondent complies with the requirements in respect of which the enforcement direction was given. (6) Where a final breach of directions enforcement notice includes provision under subsection (5) that varies an enforcement direction or specifies other directions, the notice must (in addition to the requirements under subsection (4)) also state that the respondent has a right to appeal against the notice and the main details of that right. (7) The CMA may publish a final breach of directions enforcement notice in such manner, and to such extent, as the CMA considers appropriate.

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193 Monetary penalties under section 192: amount

(1) This section applies in relation to a requirement imposed on the respondent to pay a monetary penalty under a final breach of directions enforcement notice. (2) The amount of the penalty must be— (a) a fixed amount, (b) an amount calculated by reference to a daily rate, or (c) a combination of a fixed amount and an amount calculated by reference to a daily rate. (3) The penalty imposed on a person must not exceed— (a) in the case of a fixed amount, £150,000 or, if higher, 5% of the total value of the turnover (if any) of the respondent; (b) in the case of an amount calculated by reference to a daily rate, for each day £15,000 or, if higher, 5% of the total value of the daily turnover (if any) of the respondent; (c) in the case of a fixed amount and an amount calculated by reference to a daily rate, such fixed amount and such amount per day. (4) In imposing a penalty by reference to a daily rate— (a) no account is to be taken of any days before the date on which the provisional breach of directions enforcement notice was given to the respondent, and (b) unless the CMA determines an earlier date, the amount payable ceases to accumulate on the day on which the relevant directions are fully complied with. (5) In subsection (4)(b) the “relevant directions” are— (a) the enforcement direction mentioned in section 192(1)(a) (if not revoked under section 192(5)(a)); (b) any further directions specified under section 192(5)(b).

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194 Powers of court to enforce directions

(1) This section applies where the CMA considers that a person (“the respondent”) has failed to comply with— (a) an enforcement direction, or (b) a direction given in a final breach of directions enforcement notice under section 192(5)(b). (2) The CMA may make an application to the appropriate court under this section. (3) If on an application under subsection (2) the court finds that the respondent has failed to comply with the direction concerned, the court may make an order imposing such requirements on the respondent as the court considers appropriate for the purpose of remedying the failure. (4) An order under this section may provide for all of the costs or expenses of, and incidental to, the application for the order to be met by the respondent or any officer of a person that is responsible for the respondent’s failure to comply with the direction. (5) Nothing in this section limits the powers of the court to make orders under Chapter 3 or otherwise (and an application under this section may be combined with an application under that Chapter for a consumer protection order). (6) The following provisions of Chapter 3 apply to an order under this section as if the order were a consumer protection order— (a) section 173 (appropriate court); (b) section 174 (effect of orders in other parts of the United Kingdom); (c) section 178 (substantiation of claims).

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195 Substantiation of claims

(1) This section applies where— (a) the CMA gives a provisional notice under this Chapter to a person (“the respondent”) in respect of a relevant infringement involving a contravention of Chapter 1 of Part 4 (protection from unfair trading), and (b) the respondent makes representations to the CMA in response to that notice. (2) The CMA may, for the purpose of considering the representations, require the respondent to provide evidence as to the accuracy of any factual claim made as part of a commercial practice of the respondent. (3) The CMA may determine that a factual claim of the respondent is inaccurate if— (a) the respondent fails to provide evidence of the accuracy of the claim in response to a requirement imposed under subsection (2), or (b) the CMA considers that any such evidence that is provided is inadequate. (4) In this section “provisional notice” means— (a) a provisional infringement notice, (b) a provisional breach of undertakings enforcement notice, or (c) a provisional breach of directions enforcement notice.

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196 Variation or revocation of directions

(1) This section applies where the CMA proposes to— (a) make a material variation of an enforcement direction given to a person (“the respondent”), or (b) revoke any such direction. (2) Before taking the proposed action mentioned in subsection (1) the CMA must— (a) give notice to the respondent under subsection (3), and (b) consider any representations made in accordance with the notice. (3) A notice under this subsection must state— (a) the fact that CMA is proposing to act as mentioned in subsection (1), (b) the reasons for doing so, and (c) the means by which, and the time by which, representations may be made in relation to the proposed variation or revocation. (4) If after considering any representations made in accordance with a notice under subsection (3) the CMA decides to take the action mentioned in subsection (1), the CMA must give notice to the respondent of that decision. (5) The reference in subsection (1)(a) to a material variation is a reference to any variation that the CMA considers to be material in any respect. (6) In this section “enforcement direction” includes a direction given in a notice under section 192(5)(b).

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197 Provisional false information enforcement notice

(1) This section applies if— (a) the CMA has reasonable grounds to believe that a person (“the respondent”) has, without reasonable excuse, provided information to the CMA that is materially false or misleading, and (b) the information was provided in connection with the carrying out by the CMA of a direct enforcement function. (2) The CMA may give to the respondent a notice under this section (a “provisional false information enforcement notice”). (3) A provisional false information enforcement notice must— (a) set out the grounds on which it is given; (b) state that the CMA is considering imposing a monetary penalty; (c) state the proposed amount of the penalty; (d) state any further factors (in addition to those provided under paragraph (a)) which the CMA considers justify the imposition of the proposed penalty and its amount; (e) invite the respondent to make representations to the CMA about the giving of the notice; (f) specify the means by which, and the time by which, such representations must be made. (4) The means specified under subsection (3)(f) for making representations must include arrangements for them to be made orally if the respondent chooses to make representations in that way. (5) In this Part “direct enforcement function” means— (a) a function of the CMA under this Chapter, or (b) a function of the CMA under paragraph 16B or 16C of Schedule 5 to CRA 2015.

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198 Final false information enforcement notice

(1) This section applies where— (a) the CMA has given to the respondent a provisional false information enforcement notice under section 197 in connection with the provision of information, (b) the time for the respondent to make representations to the CMA in accordance with the notice has expired, and (c) after considering such representations (if any), the CMA is satisfied that— (i) the information mentioned in paragraph (a) is materially false or misleading, and (ii) the respondent provided the false or misleading information without reasonable excuse. (2) The CMA may give to the respondent a notice under this section (“a final false information enforcement notice”). (3) A final false information enforcement notice is a notice that imposes on the respondent a requirement to pay a monetary penalty. (4) The amount of the penalty must be a fixed amount not exceeding £30,000 or, if higher, 1% of the total value of the turnover (if any) of the respondent. (5) A final false information enforcement notice must— (a) set out the grounds on which it is given; (b) state any further factors (in addition to those provided under paragraph (a)) which the CMA considers justify the giving of the notice; (c) specify the monetary penalty information (see section 203). (6) The CMA may publish a final false information enforcement notice in such manner, and to such extent, as the CMA considers appropriate.

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199 Statement of policy in relation to monetary penalties

(1) The CMA must prepare and publish a statement of policy in relation to the exercise of powers to impose a monetary penalty under this Chapter. (2) The statement must include a statement about the considerations relevant to the determination of— (a) whether to impose a penalty under this Chapter, and (b) the nature and amount of any such penalty. (3) The CMA may revise its statement of policy and, where it does so, must publish the revised statement. (4) In preparing or revising its statement of policy the CMA must consult— (a) the Secretary of State, and (b) such other persons as the CMA considers appropriate. (5) A statement of policy, or revised statement, may not be published under this section without the approval of the Secretary of State. (6) Subsection (7) applies where the CMA proposes to impose under this Chapter a monetary penalty on a person. (7) The CMA must have regard to the statement of policy most recently published under this section at the time of the act or omission giving rise to the penalty in deciding— (a) whether to impose the penalty, and (b) if so, the nature and amount of the penalty.

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